How did you know ke this was the case? Did you confront them or go to Exchange? The thing is I have all evidence and proofs of there misconduct if any concerned authority wants.. just waiting for the right guy and right time.Meray saath bhi exactly yehi same hoa. if u dont press 2 for more than 2 days as i did the same they disconnected my internet and landline for 2 days and it went back online after 2 days tou story yeh hai kay yeh mafia betha hoa hai ptcl mein. btw my exchange is Wah Cantt