[SOLVED] .::The Official Mega PTCL Thread::. -- A Sequel Without Drama!! || [All is well!]

[mended]

Ive had my 8mb connection for a few months now. It was working fine till about a week ago Ive been facing really frequent disconnections. I had a line man come over and check the lines and the box - all seems to be in order. Also lodged a complaint a few times, it gets fixed for a few hours but disconnects again and again, especially during evenings. Plus my line is fiber. Suggestions please? :s


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oh and I cant find the "Network Tools" :/

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[mended]

On the Ptcl self help document under frequent disconnection it says make sure the modem isnt close to any heavy electricity supply, like monitor or speakers. My modem is next to the LED TV for PTCL smart... could that be a reason? :s

 

[hamidkhatri]

[MENTION=8060]abobobilly[/MENTION] a quick question, how can I merge 2 connections (DSL and 3g tethered connection) on PC to get benefit of both connection together (especialy for torents) ?? I remember there was a thread here but couldnt find it.
Thanks
Btw im using win 8.1, tethered conection also shows just like a lan connection (of DSL).

 

[abobobilly]

[MENTION=38454]mended[/MENTION]! The 2nd picture you have posted, go to that setting again. Under the Modulation, Uncheck ALL, except G.DMT.

Your phone line parameters are very good. The instability (causing random disconnections) might be because of modulation your connection is using i.e. ADSL2+.

About your LED TV ... you are fine. They said Monitors and Speakers because they have "magnet" in them and they can disrupt the your modem. If your LED TV has speakers, then YES ... distant your modem modem from it.
[MENTION=35465]hamidkhatri[/MENTION] ! One of the sticky threads has all the GUIDES in broadband section, compiled in one post.
Link: http://www.pakgamers.com/forums/f45/%7C%7C-pgs-official-broadband-guides-137454/

 

[hamidkhatri]

[MENTION=8060]abobobilly[/MENTION] well thanks anyways, I googled and found a software called 'connectify dispatch' and it is great, combined dsl and 3g connection and getting speeds of both connections, though on zong 3g i'm only geting 0.5mbps speed, so doubling wid my 2mbps dsl, its reaching 300kB/s on torrents, which is nice

 

[champion7891]

@mended! The 2nd picture you have posted, go to that setting again. Under the Modulation, Uncheck ALL, except G.DMT.

Your phone line parameters are very good. The instability (causing random disconnections) might be because of modulation your connection is using i.e. ADSL2+.

About your LED TV ... you are fine. They said Monitors and Speakers because they have "magnet" in them and they can disrupt the your modem. If your LED TV has speakers, then YES ... distant your modem modem from it.
@hamidkhatri ! One of the sticky threads has all the GUIDES in broadband section, compiled in one post.
Link: http://www.pakgamers.com/forums/f45/||-pgs-official-broadband-guides-137454/

i have been facing this recently too. Mentioned above too. I shifted to a new number b/c the old line could not support the 4 MB package, and apparently its been moved to "fiber" (although no work was done at my home). Worked fine for a few weeks but since last 5 days I am randomly disconnecting, especially between 10 pm and 4 am. I get a new IP on reconnect. Here are the setting and ADSL stats:

Most time Noise margin is in 30s, but I have noticed it drop to 12-15 dB especially after disconnects around 11pm. It is usually accompanied by a drop in upstream rate by from 1000s to 700-800.

Should I have the line checked? Or are my settings wrong? thanks

 

[abobobilly]

[MENTION=37884]champion7891[/MENTION]! Do what i have mentioned before.
+ Leave the G.DMT ticked, while uncheck all the others.
+ Also enable the "Bitswap" (tick it).
+ Enable the AnnexM and notice if your Upstream goes to 1024 or higher, without affecting your downstream. If it does, disable it again.

Report back with your observations. Your phone line is fine.

 

[Dark Sith]

i am geting sick of calling lineman again n again .he says he cant do anything as line from db to main junction box is re made multiple times as its been cut again n again ..i frequently get de sync on my line 8 changed from 8mb to 4mb but issue was still there ..dont know why . now in promo package its same ....though i moved the router away from hp 30 inch led ...maybe disturbance etc . there is no noise in the line etc . i even picked the phone and listened in..pin drop silence .

 

[Aciel]

AoA,

Since many months I was having problems with my line, i.e DC while using phone, noise, extremely fluctuating SNR, varies in Up Speed (from 500-980kbs) & most annoyingly the random DCs.

Today Lineman tried to fix the problem. He changed my Fiber Line at F-8 Exchange, Small Box before the DSL Splitter & it fixed few things like DC while using phone, noise & extremely fluctuating SNR. But a new problem started, which is SNR is stuck at D: 10.x & U: 5-6. Before all these problems, SNR was D: 32+ & U: 11+ & Attenuation was D: 4 & U: 3

This is my 3rd PTCL number on which on I'm using 4Mbps. Noise & DC problems appear every month or so. What should I really do ?

ADSL2+ Mode Stats:

Spoiler: show

Mode:	ADSL2+
Type:	Interleave
Line Coding:	Trellis On
Status:	No Defect
Link Power State:	L0
	Downstream	Upstream
SNR Margin (dB):	10.3	6.2
Attenuation (dB):	10.0	6.1
Output Power (dBm):	0.0	12.8
Attainable Rate (Kbps):	10968	772
Rate (Kbps):	4092	770

G.DMT Mode Stats:

Spoiler: show

Mode:	G.DMT
Type:	Interleave
Line Coding:	Trellis On
Status:	No Defect
Link Power State:	L0
	Downstream	Upstream
SNR Margin (dB):	6.1	7.0
Attenuation (dB):	9.0	3.0
Output Power (dBm):	13.8	10.6
Attainable Rate (Kbps):	3072	836
Rate (Kbps):	2752	672

Yesterday's Stats:

Spoiler: show

Mode:	ADSL2+
Type:	Interleave
Line Coding:	Trellis On
Status:	No Defect
Link Power State:	L0
	Downstream	Upstream
SNR Margin (dB):	21.3	5.9
Attenuation (dB):	10.5	7.5
Output Power (dBm):	0.0	12.8
Attainable Rate (Kbps):	17652	836
Rate (Kbps):	4092	836

 

[abobobilly]

[MENTION=8932]Dark Sith[/MENTION] ! You will not be able to hear the noise in your phone line, unless it's explicit.

If you have a record with you- to indicate that you've lodged multiple complaints OFFICIALLY (through PTCL Portal, and/or 1218) then you can simply visit the Head Office of PTCL in your City and meet up with the general manager of broadband Pakistan. You should never call Lineman directly. They'd never solve an issue by themselves, unless there is an official complaint, in which case they'd be "Obligated" to solve it by "any means necessary"

BUT, before that ... show me your modem statistics, and also mention which Modulation you are using. (You should use G.DMT for maximum stability)

 

[abobobilly]

[MENTION=40068]Aciel[/MENTION]! Lodge a complaint again for PSTN. Your phone line is at fault (refer to the opening post).

Also, stick to the G.Dmt. The less synced speed in above pics while using G.DMT is because of your phone line which syncs at random speeds. Also, your SNR Margin is barely satisfactory (it drops significantly during peak hours)

For disconnection while using phone, kindly change your splitter. You can get it free from your nearest PTCL Exchange.

 

[abdulrafay33]

guys how are my line stats ??

 

[Aciel]

@Aciel! Lodge a complaint again for PSTN. Your phone line is at fault (refer to the opening post).

Also, stick to the G.Dmt. The less synced speed in above pics while using G.DMT is because of your phone line which syncs at random speeds. Also, your SNR Margin is barely satisfactory (it drops significantly during peak hours)

For disconnection while using phone, kindly change your splitter. You can get it free from your nearest PTCL Exchange.

I did lodge a complaint and after lineman doings, current stats are like. G.Dmt mode never worked that good for me since I got this Fiber Line, even when I had perfect SNR of 36 & 16, Atten 4 & 3.

I just been told that Profile is set at 8Mbps (Promo) but Port is due upgrade. Can this be why my DS SNR is 10??

 

[abobobilly]

[MENTION=40068]Aciel[/MENTION]! Your SNR is bad because of phone line fault. Your port plays 'secondary' role. Your port is just like a 'tunnel', or a 'pipe' for the bandwidth to go through. The bigger the tunnel, the heavier it will be, hence will require more than satisfactory supporting pillars i.e. SNR Margin and Attenuation.

G.DMT should not produce problems. Right now your phone line is at fault so your modem stats are not to be trusted (notice how your connection syncs at only 2.5Mbps, when using G.DMT ... but thats because of bad-sync -- notice the SNRMargin which is just 6.xxdB). Whenever your phone line is repaired again, post those stats again with G.DMT. You will notice a reduction in random disconnections (if you get any).

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[MENTION=61792]abdulrafay33[/MENTION]! Pretty damn good. Why do you ask? Facing any problems?

 

[abobobilly]

HAVE A GOOD PHONE LINE. BUT STILL GETTING RANDOM DISCONNECTIONS?​

Read the Opening Post.​

INSTRUCTIONS FOR CHANGING YOUR MODULATION TO G.DMT IS ADDED.​

Please read the Troubleshooting Guide in opening post before posting your "Raam-Katha" in this thread

Thank You

 

[Dark Sith]

[MENTION=8060]abobobilly[/MENTION]


Statistics -- xDSL

Mode:	ADSL_2plus
Traffic Type:	ATM
Status:	Up
Link Power State:	L0
	Downstream	Upstream
Line Coding(Trellis):	On	Off
SNR Margin (1 dB):	9.2	8.9
Attenuation (1 dB):	21.5	11.4
Output Power (1 dBm):	19.0	12.3
Attainable Rate (Kbps):	11	0
	Path 0		Path 1
	Downstream	Upstream	Downstream	Upstream
Rate (Kbps):	9215	920	0	0
MSGc (# of bytes in overhead channel message):	72	13	0	0
B (# of bytes in Mux Data Frame):	237	13	0	0
M (# of Mux Data Frames in FEC Data Frame):	1	16	0	0
T (Mux Data Frames over sync bytes):	1	7	0	0
R (# of check bytes in FEC Data Frame):	16	16	0	0
S (ratio of FEC over PMD Data Frame length):	0.8230	7.7108	0.0	0.0
L (# of bits in PMD Data Frame):	2469	249	0	0
D (interleaver depth):	64	8	0	0
Delay (msec):	13	15	0.0	0.0
INP (DMT symbol):	1.50	2.00	0.0	0.0
Super Frames:	13394	13394	0	0
Super Frame Errors:	0	0	0	0
RS Words:	1044640	111382	0	0
RS Correctable Errors:	62	50	0	0
RS Uncorrectable Errors:	0	0	0	0
HEC Errors:	0	0	0	0
OCD Errors:	0	0	0	0
LCD Errors:	0	0	0	0
Total Cells:	4671991	460551	0	0
Data Cells:	361966	66563	0	0
Bit Errors:	0	0	0	0
Total ES:	0	0
Total SES:	0	0
Total UAS:	50	50

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i have applies for 2nd connection . also ordered the load balancing router , will be geting it INSHALLAH by tommorow lets see how it pans out ..fingers crossed.

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guys how are my line stats ??

which package are u on ..seems like fiber ----i had same stats in my old place ..but anway ---if u upgrade they are reduced to nearly half so u are good to go

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@Aciel! Lodge a complaint again for PSTN. Your phone line is at fault (refer to the opening post).

Also, stick to the G.Dmt. The less synced speed in above pics while using G.DMT is because of your phone line which syncs at random speeds. Also, your SNR Margin is barely satisfactory (it drops significantly during peak hours)

For disconnection while using phone, kindly change your splitter. You can get it free from your nearest PTCL Exchange.

so in rush hours if u get frequent de sync then its the load or the snr which is at margin

 

[abobobilly]

[MENTION=8932]Dark Sith[/MENTION]! Yep, phone line issue. Can be improved by changing the pair from DB.

Also, you are running ADSL2+. Change to G.DMT for maximum stability. Refer to opening post for more details.

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so in rush hours if u get frequent de sync then its the load or the snr which is at margin

Its because of Phone Line fault that your SNR Margin fluctuates. SNR Margin is Signal to Noise Ratio. For basic understanding; The more noise there is in your line, the more disturbance the Signal will get. The more disturbance, the more problems (disconnections/desyncs). So basically the noise should be just enough to transfer the signal. (A more technical person will be able to explain it more accurately but take it as a dumbed down version)

Anyway ... he shouldn't get disconnections even if there is load on his line. Once his line is repaired or pair changed, it'll be fine.

 

[Dark Sith]

[MENTION=8060]abobobilly[/MENTION]

well what i did was to put 2 brand new wires all the way from db to my house directly with no cuts ....the above stats are with new line ---do u think the are ok --thats the best they could do ..changing the db is not an option now --as many are non functional from junction box to db .

alsio i would like to add that i got this new modem / router from them ....dont know if its the router or the cable so far no de dyns geting 930k on torrents on 1 line .

the 2nd line will be operational by tommorow inshallah .so lets see with load balancing router what i get

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i wonder why the traffic type is selected ATM

 

[MtJx]

do advise im getting 6.8 mbps on this data rates

 

[StrikerX]

do advise im getting 6.8 mbps on this data rates

Any other user on your connection at the time of your checking? Check speed via a healthy torrent as well, you should be getting around 750-800KB/s
[MENTION=8932]Dark Sith[/MENTION] your stats are borderline but as long as your line doesn't see any noise (big SNR dips), you should be fine.

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