[SOLVED] .::The Official Mega PTCL Thread::. -- A Sequel Without Drama!! || [All is well!]

[abobobilly]

well I do have brains but the reason I didn't feel the need to post the statistics screenshot is that it is something completely different from the newer routers. Let me know what these numbers mean.... because I have no idea.

Well first thing you need to know about these pics, is that they are Irrelevant for you. But these basically show the "activity" of your DSL. The bits and bytes, sent and received. You can also check how many 'errors' your DSL is getting in transmission, and find out the fault. A proper Networking Specialist will be able to shed more light on it. Maybe [MENTION=22089]Ibbu Bhai[/MENTION] or [MENTION=34855]ashahzadpk[/MENTION]

Well this is the initial impact of changing from ADSL2 to G.DMT. I will be going to the exchange tomorrow to get this sorted out.

You can notice that it helped you increase your SNR Margin a little. Unless we have a Fiber Optic connection, i think G.DMT is best suited for maximum stability.

As for your problem, just lodge a complaint for PSTN > Internet Problem. And wait. You don't have to go to your local exchange for these problems because it'll produce no result. You can't just ask the Line Man to "come with you" and get your problem sorted out ... unless you bribe him, and i am very much against it.

 

[dannyali2123]

If you notice the screenshots posted in the Troubleshoot Guide, you'll notice that you only have to do 2 or 3 steps, and that includes clicking the "Status" and going into "ADSL Statistics". I think its enough to give a hint to people with brains You can improvise right?


Seeing the screenshot you have posted ...
- You are using ADSL2 Modulation. If you are on Fiber, then keep it that way. Otherwise, get it down to G.DMT. (It'll be somewhere in Advanced > DSL settings)
- Your Downstream and Upstream rates are pathetic, as well as your SNR Margin. Your Dn/Up rate shows that you are currently synced at less than 512kbps speeds. Your SNR Margin is just 5.xdB which indicates a fault in your phone line.

Kindly lodge a complaint for PSTN > Internet Problem from myPTCL portal.


Okay your problem is rather complex. If you want to get your problem solved quicker, head to your local telephone exchange (preferably, the one close to your area). Take last 2 month's phone bill with you, and meet the Broadband Manager there.

If you have a 4Mbps, show them that you are getting the bill for a 4Mbps, but not getting the speed. Show them the screenshots of your Modem's statistics page, and point out that even though your Phone Line is in perfect health, your "Line Profile or Port" is not. They'll probably reset your port from backend and your problem with be solved.

Do note that i have mentioned about your line profile also at fault here. Notice the Upstream, it should be at least 1024kbps, and Downstream should be more than 4096kbps if you want a 'healthy' 4Mbps connection. (more downstream value -- more than 4096) will make your browsing experience smoother, even when you are downloading at full speeds.

If you fail to get a proper response within one week, then you can head to your "Main Exchange" in your city ... i.e. the PTCL Headquarters, and lodge a complaint there about the staff being incooperative at your local exchange.

ok they're saying someone has changed the package to 1mb, no clue how it happened but it did i'm gonna go tomorrow and apperntly get a new line for 4mb

 

[Taha Ahmed]

You can notice that it helped you increase your SNR Margin a little. Unless we have a Fiber Optic connection, i think G.DMT is best suited for maximum stability.

As for your problem, just lodge a complaint for PSTN > Internet Problem. And wait. You don't have to go to your local exchange for these problems because it'll produce no result. You can't just ask the Line Man to "come with you" and get your problem sorted out ... unless you bribe him, and i am very much against it.

As I said this has been happening for more than a week now and I don't have patience when it comes to an internet connection. I figured, after some searching and finding answers on the web and PG that this was a phone line issue so ordered a new number. So the main reason for the visit is actually getting the previous line shut.

Will get some answers on this issue from them as well.

And as you have raised the 'bribing' way of doing things. I would just like to add something, DO NOT BRIBE THESE PTCL GUYS. It is something you can't go back from. They act friendly and offer you their personal number and tell you to call them directly if there is a problem, DO NOT DO THAT. Go through the official channel and lodge a complain. These guys are always looking for a bribe and once they get it they won't do anything without getting a bribe. So just don't do it. Speaking with experience here.

 

[Ibbu Bhai]

@Taha Ahmed

You need to get your line checked asap since your Line Attenuation as well as SNR Margin in respect to downstream is very very low and that's why you are facing swear disconnections and mainly large amount of errors in data packets that can occur or currently occurring at back end.

And yes what @abobobilly has suggested you do that and what are your statistics when your change your DSL Modulation to ADSL or ADSL2Plus please share that as well since as well all know G.DMT often helps the situation to make the connection stable but in return increases SNR and Noice Atteunation a little. But I want to see the result on ADSL or ADSL2Plus results as well if possible.

Also lodge a complaint at @ptclcares on twitter they will definitely resolve your problem asap, do remember to explicitly mention your problem and tell them to send your area lineman since he's the only person that'll actually resolve your problem.

 

[Taha Ahmed]

@Taha Ahmed

You need to get your line checked asap since your Line Attenuation as well as SNR Margin in respect to downstream is very very low and that's why you are facing swear disconnections and mainly large amount of errors in data packets that can occur or currently occurring at back end.

And yes what @abobobilly has suggested you do that and what are your statistics when your change your DSL Modulation to ADSL or ADSL2Plus please share that as well since as well all know G.DMT often helps the situation to make the connection stable but in return increases SNR and Noice Atteunation a little. But I want to see the result on ADSL or ADSL2Plus results as well if possible.

Also lodge a complaint at @ptclcares on twitter they will definitely resolve your problem asap, do remember to explicitly mention your problem and tell them to send your area lineman since he's the only person that'll actually resolve your problem.

Well there wasn't any 'ADSL' option but this is what happened after I rebooted with ADSL2PLUS.

All things point towards a faulty line that's pretty obvious now I guess.

 

[Ibbu Bhai]

Well there wasn't any 'ADSL' option but this is what happened after I rebooted with ADSL2PLUS.

All things point towards a faulty line that's pretty obvious now I guess.

So the conclusion to your problem is to get your line fixed and all your problems will go away. Just follow to instructions that I and Abobobilly has suggested before and INSHALLAH your problem will be resolved soon.

 

[Taha Ahmed]

Thanks for all the help people. Will post some screens when the problem is fixed.

And please don't stray from the path this thread is taken, it is finally very helpful and informative.

 

[abdulrafay33]

my pctv app's channel switching is very slow it was fine but after they shifted me on fiber, it is not working properly ?? here are my line stats

 

[shahoo]

my dsl works fine but when i use it on generator when kesc loadshedding is going on then it simply does not works,it used to work some days back,any idea?

 

[MegamanEXE]

This thread is finally informative. I love the route that it has taken.

I currently have the Promotional 8MB package. I have a very old router, the one I got back when I first started using PTCL 4-5 years ago, so it doesn't match any of the screen shots here. The router never caused any trouble, net was working perfectly, so didn't get it changed.

So here's my problem, since the last week the net has been absolutely pathetic. I figured it was something from their end so have been lodging complains for more than a week now. When I call them they actually tell me that your internet needs some adjusting at our end but everytime they do nothing. Here's is the screen shot. Can anyone help me in understanding this? because its a lot different than the screens posted here.

I had a similar issue a while back (though not THIS horrendous ). Let me know one thing, does the downstream and upstream rate change every time you restart the router? If so, let me know.

 

[StrikerX]

I had a similar issue a while back (though not THIS horrendous ). Let me know one thing, does the downstream and upstream rate change every time you restart the router? If so, let me know.

They'll change every time because of his SNR.
> Its below the threshold of normal
> Since its below the threshold, it tries to sync with the DSLAM at a rate which the line will be able to handle
> His SNR varies a lot (because of line problem) so that low-rate at which his modem synced with the DSLAM isn't stable enough and if the noise spikes, his modem retrains again,

 

[MegamanEXE]

[MENTION=16235]Taha Ahmed[/MENTION]
Well, if your downstream and upstream are changing. I HIGHLY recommend you borrow a friend's ADSL router for a while to check. I had this issue for a year and everyone told me it's my line's fault (naturally). Even the lineman said it's my line's fault. After multiple tries, they finally changed my line. And guess what, my issue was still there and exactly the same as before (bad SNR; as bad as yours, and bad downstream and upstream). Even though I told them it could be the modem (because of what a modem by definition is; Modulation Demodulation), they said that can't be it.

So I borrowed my friend's modem, and guess what, my downstream and upstream were near-perfect values! And my SNR Margin jumped from 5 to 26! I showed this to the PTCL dude and he gave me a new modem and all was well.

 

[StrikerX]

Line problem is coupled with noise spikes in line as well. He can try another modem, the modem he's using is literally 'ancient' :crazy:

 

[Taha Ahmed]

@Taha Ahmed
Well, if your downstream and upstream are changing. I HIGHLY recommend you borrow a friend's ADSL router for a while to check. I had this issue for a year and everyone told me it's my line's fault (naturally). Even the lineman said it's my line's fault. After multiple tries, they finally changed my line. And guess what, my issue was still there and exactly the same as before (bad SNR; as bad as yours, and bad downstream and upstream). Even though I told them it could be the modem (because of what a modem by definition is; Modulation Demodulation), they said that can't be it.

So I borrowed my friend's modem, and guess what, my downstream and upstream were near-perfect values! And my SNR Margin jumped from 5 to 26! I showed this to the PTCL dude and he gave me a new modem and all was well.

well a perfect time to ask such a question. I had ordered a new line and broadband connection, they came and gave me a new router and phone line although it is not working yet.

This is what I'm getting after connecting the new router with my old line. So I guess line problem it is.

 

[Taha Ahmed]

This is the SNR when choosing G.DMT only. have to wait till Monday and all will be well INSHALLAH. I'm winning the worst line parameters award with this one though.

 

[champion7891]

dude surprisingly I am doing the same thing. Actually I have done it already. I have ordered a new line and the PTCL guys have come to my place and installed the line. Although the line isn't working yet, they haven't connected it to the distribution box on the other end.

Can you tell me how long it took to actually get the line working after they had placed the wire in your home?

no they didnt do any work at my home. it was done at the backend and the distribution point

- - - Updated - - -

NEED ADVICE ON THE FOLLOWING

Hi guys. I faced the same problem as Taha Ahmed above and solved it by changing to a new number and a fiber line just after Eid. However, for the past 2 days I am facing frequent disconnection problem, and once the line gets back up my SNR drops from 30s to 12. Only resetting the modem reverts it back (or sometimes it gets back to 30s after another disconnection reconnection)

Any ideas how to resolve or the reasons?

 

[frazgta]

no they didnt do any work at my home. it was done at the backend and the distribution point

- - - Updated - - -

NEED ADVICE ON THE FOLLOWING

Hi guys. I faced the same problem as Taha Ahmed above and solved it by changing to a new number and a fiber line just after Eid. However, for the past 2 days I am facing frequent disconnection problem, and once the line gets back up my SNR drops from 30s to 12. Only resetting the modem reverts it back (or sometimes it gets back to 30s after another disconnection reconnection)

Any ideas how to resolve or the reasons?

The last time something like this happened to me, I changed the splitter and made sure all the connections were tight. That fixed it.

 

[Dark Sith]

Statistics -- ADSL

Mode:	G.DMT
Type:	Interleave
Line Coding:	Trellis On
Status:	No Defect
Link Power State:	L0
	Downstream	Upstream
SNR Margin (dB):	8.9	11.0
Attenuation (dB):	19.0	9.5
Output Power (dBm):	19.8	12.2
Attainable Rate (Kbps):	7008	1108
Rate (Kbps):	6432	896
K (number of bytes in DMT frame):	202	29
R (number of check bytes in RS code word):	16	16
S (RS code word size in DMT frame):	1	8
D (interleaver depth):	64	8
Delay (msec):	16	16
Super Frames:	13627	13604
Super Frame Errors:	0	0
RS Words:	926702	115634
RS Correctable Errors:	0	4
RS Uncorrectable Errors:	0	N/A
HEC Errors:	0	0
OCD Errors:	0	0
LCD Errors:	0	0
Total Cells:	3514998	0
Data Cells:	265181	0
Bit Errors:	0	0
Total ES:	34	0
Total SES:	22	0
Total UAS:	235	0

i hate my ptcl ever since i movied ---the above is now ---and the below is after i reset the router ---i know there might be issues but asking lineman to re route some how my line from another dp from another street coz this street db is screwed up .

the below is with gdmt i just switched to the 8mb promo package these guys are fast just called and wham i on new service.

Statistics -- ADSL

Mode:	G.DMT
Type:	Interleave
Line Coding:	Trellis On
Status:	No Defect
Link Power State:	L0
	Downstream	Upstream
SNR Margin (dB):	8.9	11.0
Attenuation (dB):	19.0	9.5
Output Power (dBm):	19.8	12.1
Attainable Rate (Kbps):	6944	1112
Rate (Kbps):	6368	896
K (number of bytes in DMT frame):	200	29
R (number of check bytes in RS code word):	16	16
S (RS code word size in DMT frame):	1	8
D (interleaver depth):	64	8
Delay (msec):	16	16
Super Frames:	8789	8789
Super Frame Errors:	0	0
RS Words:	597718	73703
RS Correctable Errors:	39	0
RS Uncorrectable Errors:	0	N/A
HEC Errors:	0	0
OCD Errors:	0	0
LCD Errors:	0	0
Total Cells:	2244781	0
Data Cells:	748984	0
Bit Errors:	0	0
Total ES:	2	0
Total SES:	2	0
Total UAS:	39	0

here are new values as


Statistics -- ADSL

Mode:	ADSL2+
Type:	Interleave
Line Coding:	Trellis On
Status:	No Defect
Link Power State:	L0
	Downstream	Upstream
SNR Margin (dB):	11.8	12.8
Attenuation (dB):	21.5	9.6
Output Power (dBm):	19.4	12.4
Attainable Rate (Kbps):	10204	1125
Rate (Kbps):	9213	980
MSGc (number of bytes in overhead channel message):	72	14
B (number of bytes in Mux Data Frame):	238	12
M (number of Mux Data Frames in FEC Data Frame):	1	16
T (Mux Data Frames over sync bytes):	1	7
R (number of check bytes in FEC Data Frame):	16	16
S (ratio of FEC over PMD Data Frame length):	0.8266	6.7116
L (number of bits in PMD Data Frame):	2468	267
D (interleaver depth):	64	8
Delay (msec):	13	13
Super Frames:	2425	506
Super Frame Errors:	0	0
RS Words:	189226	4218
RS Correctable Errors:	0	0
RS Uncorrectable Errors:	0	N/A
HEC Errors:	0	598477
OCD Errors:	0	0
LCD Errors:	0	0
Total Cells:	838893	2290724574
Data Cells:	627389	167606837
Bit Errors:	0	30055056
Total ES:	2	32881
Total SES:	2	27310
Total UAS:	61	22688

geting like nearly speeds of 900k 990k ..not bad

 

[champion7891]

The last time something like this happened to me, I changed the splitter and made sure all the connections were tight. That fixed it.

thanks. i'll try it out

 

[nafu]

so finally after couple of months, i got some relief from lowest speed. now getting full 4mb speed. complaint it yesterday and they provided support the next day (today). some times they are too quick.