I currently have the Promotional 8MB package. I have a very old router, the one I got back when I first started using PTCL 4-5 years ago, so it doesn't match any of the screen shots here.
If you notice the screenshots posted in the Troubleshoot Guide, you'll notice that you only have to do 2 or 3 steps, and that includes clicking the "Status" and going into "ADSL Statistics". I think its enough to give a hint to people with brains
You can improvise right?
So here's my problem, since the last week the net has been absolutely pathetic. I figured it was something from their end so have been lodging complains for more than a week now. When I call them they actually tell me that your internet needs some adjusting at our end but everytime they do nothing. Here's is the screen shot. Can anyone help me in understanding this? because its a lot different than the screens posted here.
Seeing the screenshot you have posted ...
- You are using ADSL2 Modulation. If you are on Fiber, then keep it that way. Otherwise, get it down to G.DMT. (It'll be somewhere in Advanced > DSL settings)
- Your
Downstream and Upstream rates are pathetic, as well as your
SNR Margin. Your Dn/Up rate shows that you are currently synced at less than 512kbps speeds. Your SNR Margin is just 5.xdB
which indicates a fault in your phone line.
Kindly lodge a complaint for
PSTN > Internet Problem from myPTCL portal.
its 1mpbs continuosly, for the past 2 days now, and when i went to thier office today they're saying that thats what it says in thier system as well that we have a 1mb connection even thought we had 4mb for the past 2 months no doubt.
Gyazo - fb219ea409c3eb856e421de9612a7437.png
heres the screenshot of the snr margin after unticking all the boxes except for g.dmt
Okay your problem is rather complex. If you want to get your problem solved quicker, head to your local telephone exchange (preferably, the one close to your area). Take last 2 month's phone bill with you, and meet the Broadband Manager there.
If you have a 4Mbps, show them that you are getting the bill for a 4Mbps, but not getting the speed. Show them the screenshots of your Modem's statistics page, and point out that even though your Phone Line is in perfect health, your "
Line Profile or
Port" is not. They'll probably reset your port from backend and your problem with be solved.
Do note that i have mentioned about your line profile also at fault here. Notice the Upstream, it should be at least 1024kbps, and Downstream should be more than 4096kbps if you want a '
healthy' 4Mbps connection. (more downstream value -- more than 4096) will make your browsing experience smoother, even when you are downloading at full speeds.
If you fail to get a proper response within one week, then you can head to your "Main Exchange" in your city ... i.e. the PTCL Headquarters, and lodge a complaint there about the staff being incooperative at your local exchange.