i which area are u in. i talked to them, on phone they said their service is not available in my area so when the service will be available they will tell me and install my package and take payment then.Honestly don't apply for the connection until or unless they are in your area. It's been 4 months I've paid them still no refund/no connection. When you call them just ask about your area. Is it covered or not. Don't mention that you need a connection they'll come next day to pickup money from you saying we can install it in 30 to 45 days which they can't.