Amen, brother ;D!
It's day 7 here as well and no reply from them; horrible packet loss at all times. Pings are +50ish too, but they're the least of my worries with the state of timing out in games.
At the same time, however, TES is working flawlessly. Both Fiberlink and TES use the same bandwidth, but it seems Fiberlink always gets the shorter end of the stick; or maybe just the cheaper stick ;D
Anyway, I've started using smilies and other emoticons in my mails now since I don't get a reply from them anyway. Just 2 more pre-paid months remain - God, have mercy.