Chatted with help line to have my connection upgraded to 100mbps. He said will have to request a port change/upgrade. Registered a complain to have that done. How are people claiming to have this done within 10 minutes?
When u request for a package change, 2 things happen:
1) They change the speed cap for ur line. So if u request a 20 mb package , they will put a 20 mb speed limit for ur line i.e change ur profile.
2) The port gets upgraded/downgraded so that ur downstream and upstream rate shown on ur modem page changes according to ur package.
Now for some exchanges, both of these steps happen automatically and almost instantly as soon as u request for a package change with ptcl's helpline/live chat. For other exchanges, step 1 happens automatically but for step 2, someone in ur exchange has to get it done manually and thats what causes the delay.
My exchange falls in the second category and when i requested the package change, my exchange people didnt even get any request to upgrade my port. So i had to call the exchange people myself and tell them to upgrade my port.
So in case ur port doesnt get upgraded in a short amount of time, get ur exchange's number, call them and ask them the number of the dsl guy. Then call him and tell him to upgrade ur port and he'll do it.