They're a bunch of retards. Is there anyway I can get my bill reduced based on outage?
Absolutely, and you should. I did it last month, and I'm going to request for one again this month because of repeated outages.
In April I complained on every possible channel. PTCL cares email, PTA official complaint and even the fucking Citizens portal app. I got a very apologetic call from 1236 saying the issue was permanently resolved and we have given you a full adjustment in the bill. Total amount for April was like 10 rupees.
Called their bluff with the 'permanently resolved' bullshit though. The same issue came up TWICE in May for around 4-5 days.
I asked for a bill adjustment, but they said do it after 6th June when the bill for May is issued. So I'll bombard them with complaints again right after Eid so that I don't pay the full amount for May.
And I'm going to keep doing this so they can either actually permanently resolve the issue or I'll just ask for adjustment every month and pay a very reduced rate for 100 Mbps.