[SOLVED] .::The Official Mega PTCL Thread::. -- A Sequel Without Drama!! || [All is well!]

[shaheerk]

Stupid PTCL has no GPON service in F-10/1 Islamabad where F11 exchange is just 3km away how bad is that its literally the center of the city and I still have to pay 3k for shitty 4mb copper connection.

What about VDSL?

Sent from my Pixel 2 using Tapatalk

 

[murtaza12]

Stupid PTCL has no GPON service in F-10/1 Islamabad where F11 exchange is just 3km away how bad is that its literally the center of the city and I still have to pay 3k for shitty 4mb copper connection.

How come you're not using Nayatel?

 

[ASKnASK]

How much time does it take to reboot and get connected to internet as ADSL takes sometime?

It does take time. Not as fast as I hoped it would be. I think it takes longer.

Bdw.. FIBER IS DOWN! Took ptcl a whole 4 days to screw up. My auth and internet lights are off. Phone is dead too.

ISP TIMEOUT.

 

[murtaza12]

It does take time. Not as fast as I hoped it would be. I think it takes longer.

Bdw.. FIBER IS DOWN! Took ptcl a whole 4 days to screw up. My auth and internet lights are off. Phone is dead too.

ISP TIMEOUT.

Is the link light also off?

Whenever it does down, check Optical Module status in ONT. If Tx and Rx show -Infinity dBm as their values, then the fiber is disconnected from their end, the cable is damaged / cut or a fault at the FDH.

If it says ISP timeout, it's an issue with their network gateway assigning IPs to your connection. However whenever I have ISP timeout, AUTH stays on. Which makes me think they screwed up your configuration.

 

[ASKnASK]

Is the link light also off?

Whenever it does down, check Optical Module status in ONT. If Tx and Rx show -Infinity dBm as their values, then the fiber is disconnected from their end, the cable is damaged / cut or a fault at the FDH.

If it says ISP timeout, it's an issue with their network gateway assigning IPs to your connection. However whenever I have ISP timeout, AUTH stays on. Which makes me think they screwed up your configuration.

The cable is fine I think. All values are OK (no infinity). Link light is ON.

The error on the settings page says ISP timeout. My internet light is also off. Tried calling a couple of people. One said 'testing, will be fine soon'. That was 5 hours ago. The other guy had no idea and said make a complain. Also tried calling the guy in-charge there.. Didn't receive the call.

WAN Error :ERROR_ISP_TIME_OUT

 

[murtaza12]

The cable is fine I think. All values are OK (no infinity). Link light is ON.

The error on the settings page says ISP timeout. My internet light is also off. Tried calling a couple of people. One said 'testing, will be fine soon'. That was 5 hours ago. The other guy had no idea and said make a complain. Also tried calling the guy in-charge there.. Didn't receive the call.

WAN Error :ERROR_ISP_TIME_OUT

Yeah then a configuration issue. Awfully inconsiderate of them to do testing without informing.

I'd suggest turning the ONT off for about 10-15 minutes and then turning it back on again. It might reconnect.

 

[ASKnASK]

Yeah then a configuration issue. Awfully inconsiderate of them to do testing without informing.

I'd suggest turning the ONT off for about 10-15 minutes and then turning it back on again. It might reconnect.

They're a bunch of retards. Is there anyway I can get my bill reduced based on outage? I mean if I'm playing 7k a month, that's like at least 230/day. I have no phone, no net. I've never tried this on copper but here.. I wanna take back anything and everything I can from them.

I've turned it off.. Gonna turn it back on in a while.

 

[murtaza12]

They're a bunch of retards. Is there anyway I can get my bill reduced based on outage?

Absolutely, and you should. I did it last month, and I'm going to request for one again this month because of repeated outages.

In April I complained on every possible channel. PTCL cares email, PTA official complaint and even the fucking Citizens portal app. I got a very apologetic call from 1236 saying the issue was permanently resolved and we have given you a full adjustment in the bill. Total amount for April was like 10 rupees.

Called their bluff with the 'permanently resolved' bullshit though. The same issue came up TWICE in May for around 4-5 days.

I asked for a bill adjustment, but they said do it after 6th June when the bill for May is issued. So I'll bombard them with complaints again right after Eid so that I don't pay the full amount for May.

And I'm going to keep doing this so they can either actually permanently resolve the issue or I'll just ask for adjustment every month and pay a very reduced rate for 100 Mbps.

 

[ASKnASK]

Absolutely, and you should. I did it last month, and I'm going to request for one again this month because of repeated outages.

In April I complained on every possible channel. PTCL cares email, PTA official complaint and even the fucking Citizens portal app. I got a very apologetic call from 1236 saying the issue was permanently resolved and we have given you a full adjustment in the bill. Total amount for April was like 10 rupees.

Called their bluff with the 'permanently resolved' bullshit though. The same issue came up TWICE in May for around 4-5 days.

I asked for a bill adjustment, but they said do it after 6th June when the bill for May is issued. So I'll bombard them with complaints again right after Eid so that I don't pay the full amount for May.

And I'm going to keep doing this so they can either actually permanently resolve the issue or I'll just ask for adjustment every month and pay a very reduced rate for 100 Mbps.

Where do you make these requests? At the exchange or on 1218?

I've been using shitty copper for ages.. I have never asked for reduction. But idher no compromise.

 

[murtaza12]

Where do you make these requests? At the exchange or on 1218?

Never on the phone. Don't want to talk to someone who will try and convince me not to get a bill adjustment and only give generic apologies.

First complaint is on the normal [email protected] email address.

Second one is here:
https://complaint.pta.gov.pk/public/complaint/onlinecomplaints

Third one on Citizens Portal app only if the methods above don't work.

I'll also send a PM with some more details.

 

[saqibdb]

They're a bunch of retards. Is there anyway I can get my bill reduced based on outage? I mean if I'm playing 7k a month, that's like at least 230/day. I have no phone, no net. I've never tried this on copper but here.. I wanna take back anything and everything I can from them.

I've turned it off.. Gonna turn it back on in a while.

230 / day

Damn, i pay 50 / day and still think that is expensive. Changing to ptcl might be bad idea after all

 

[ASKnASK]

[MENTION=42544]murtaza12[/MENTION] The bill thing worked.

Also, my internet is back on. Though my phone is dead. They installed a new ONT, said the old one had a flag raised in our system or something. No idea what was wrong or what was fixed. Net is back though so..

 

[murtaza12]

[MENTION=42544]murtaza12[/MENTION] The bill thing worked.

Awesome.

Though my phone is dead.

Hopefully they noted down your serial number after installing it. They need that to create a VoIP profile from the backend. That's why phone is dead.

 

[ASKnASK]

Awesome.
Hopefully they noted down your serial number after installing it. They need that to create a VoIP profile from the backend. That's why phone is dead.

They did. They had no idea why the phone wasn't working but the guy in-charge here said it will start working shortly.

That email thing about the bill.. I was CC'd in one of their emails.. They forward it to so many people. And they have so much data. I saw one of the attached forms where every single detail of my line was mentioned.

 

[murtaza12]

That email thing about the bill.. I was CC'd in one of their emails.. They forward it to so many people. And they have so much data. I saw one of the attached forms where every single detail of my line was mentioned.

Oooh do share, with hiding personal info of course. Curious to know what they mention in these reports when making adjustments.

 

[ASKnASK]

Oooh do share, with hiding personal info of course. Curious to know what they mention in these reports when making adjustments.

I've removed the contact details of the people involved.

Wonder what this gold thing means.

 

[murtaza12]

I've removed the contact details of the people involved.

Wonder what this gold thing means.

It says Gold because you opted to keep your existing line so you're a 'Gold customer' since you've been on PTCL for a few years (presumably).

My old line (before I got GPON) used to say the same.

Also the stats are interesting as fuck, I'd like to see what it says for my line. Countless complaints lmao.

 

[ASKnASK]

It says Gold because you opted to keep your existing line so you're a 'Gold customer' since you've been on PTCL for a few years (presumably).

My old line (before I got GPON) used to say the same.

Also the stats are interesting as fuck, I'd like to see what it says for my line. Countless complaints lmao.

I was surprised to see just 1 complaint mentioned but then I saw the Customer Since line.. I guess they're treating GPON separately otherwise the complain parameter would have been an easy 3 or 4 digits :tv:

 

[MrLovaLova]

I'm only getting 15-16 Mbps on 20Mbps package. Do these DSL stats look fine? Thinking of getting Fast path enabled as well?

 

[murtaza12]

I'm only getting 15-16 Mbps on 20Mbps package. Do these DSL stats look fine? Thinking of getting Fast path enabled as well?

You're pushing your line to its limits.

There is no 20 Mbps package any more anyway, there's only 15 or 25.

I'd suggest downgrading down to 15 Mbps. There is no way your line can handle anything higher, and I would advise against FAST path with your stats.