Could anyone who has successfully changed their latency type to fast/path 0 comment on what they did to get it changed? I've called 1218 numerous times. Today, after being transferred between various departments (all of whom had no idea what latency or interleaving is), they registered my complaint as "online gaming lags"... I've DM'd PTCLCares on twitter, and have called my local exchange too, all to no avail.