Greetings,
I had applied for a new VDSL connection which required new telephone line so paid 3K for the installation charges. However, I was told that due to shortages of VDSL modem I'd have to wait for 3 weeks before I can get one. On 28th Saturday, I got the VDSL modem installed on my premises. However, I'm suspicious that it is not a VDSL modem at all, but a simple normal ADSL2+ modem disguised as a VDSL modem. It hangs often and Wifi signals barely go outside my door. The temporary ADSL modem i was given while i waited for VDSL router to be back in stock was way way better. It had literally 0 downtime and I was getting nearly full signals all over the house. Attaching pics of the VDSL modem for reference, please mention if everything looks in order to you or is there something suspicious.
Both my smart tv subscription and telephone line are still not working and no amount of complaint has resolved it. Would appreciate alternate means of resolving my issues. I've already complained many times to PTCL_Cares on twitter, but to no affect.