StormFiber (By Cybernet) FTTH Discussion Thread

serialklr

Intermediate
Jan 20, 2011
214
0
21
Karachi
I have recently shifted to Stormfiber. So far it's good but sometimes the speeds just nosedives. Over the 3weeks I have been using it, this happened 3 or 4 times but thankfully for several minutes only.
I tried calling their helpline but the system kept me in queue for an eternity (their complaint services must be available only during working hours I guess). Is there another way for registering complain with Stormfiber like online or whatsapp?

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Skyd

I Я Я E G U L A Я
Dec 20, 2012
158
0
21
Somewhere
You get an account on their website once you're a customer and create tickets directly from there for any issue.
 

qazishehryar

Talented
Dec 19, 2011
75
2
13
31
Quetta
What can you guys tell me about StormFiber in Quetta? Is it worth it, or are there any better alternatives?
i've installed Stormfiber in May, 2018 at Samungli Housing Scheme when it wasn't officially launched .... its rocking my world ever since .... very very much satisfied with it ..... constant fast speed with no down time at all ... i am using 30mbps connection .....
 

Magpie

Intermediate
Jun 14, 2009
189
4
23
Lahore
I just got mine installed today. Took them 5 days including Saturday and Sunday to install. So far, it is absolutely amazing. On a 10 mb package, I'm getting 9.7 mb dl and 9.6 mb ul. Can stream 1080p videos without stuttering. Also, I tried broadcasting on twitch in 720p 60 fps on PS4 and it worked like a charm! This is a dream come true for gamers. Also got their tv, had to pay 2500 rupees for the box and it has a lot of sports channels, which is all I wanted. Also has many other HD channels, and it's in good quality.

9/10 - Amazing
 
Last edited:

mzk1991

Active member
Sep 27, 2016
302
0
11
Lahore
I am getting 175ms+ ping to dxb.valve.net on stormfiber. Anybody else have that issue?


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Hypnotic

d hypnotic
Dec 20, 2008
879
3
23
39
Islamabad
I just got mine installed today. Took them 5 days including Saturday and Sunday to install. So far, it is absolutely amazing. On a 10 mb package, I'm getting 9.7 mb dl and 9.6 mb ul. Can stream 1080p videos without stuttering. Also, I tried broadcasting on twitch in 720p 60 fps on PS4 and it worked like a charm! This is a dream come true for gamers. Also got their tv, had to pay 2500 rupees for the box and it has a lot of sports channels, which is all I wanted. Also has many other HD channels, and it's in good quality.

9/10 - Amazing
Which hd sport channels they have?

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shaheerk

Well-known member
Feb 5, 2013
2,371
106
68
I am getting 175ms+ ping to dxb.valve.net on stormfiber. Anybody else have that issue?


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Can you do a traceroute? I'm on PTCL, in Rawalpindi (yes, I know, wrong ISP and stuff) and I'm getting 57ms.
 

mzk1991

Active member
Sep 27, 2016
302
0
11
Lahore
traceroute to dxb.valve.net (185.25.183.1), 30 hops max

Hop 1:

From 192.168.100.1, 1 ms


Hop 2:

From 192.140.150.1, 9 ms


Hop 3:

From 192.168.146.29, 8 ms


Hop 4:

From 202.163.124.57, 6 ms


Hop 5:

From 116.71.134.65, 6 ms


Hop 6:

From lhr63.pie.net.pk (221.120.223.53), 8 ms


Hop 7:

From rwp44.pie.net.pk (221.120.254.49), 27 ms


Hop 8:

From rwp44.pie.net.pk (221.120.248.43), 27 ms


Hop 9:

From 82.178.32.198, 52 ms


Hop 10:

*


Hop 11:

From 134.0.220.73, 64 ms


Hop 12:

From 134.0.217.213, 64 ms


Hop 13:

From 134.0.217.213, 65 ms


Hop 14:

From 185.25.183.1, 179 ms


Traceroute complete: 14 hops, time: 6362 ms

Can you do a traceroute? I'm on PTCL, in Rawalpindi (yes, I know, wrong ISP and stuff) and I'm getting 57ms.
Traceroute to dxb.valve.net (stormfiber)

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mzk1991

Active member
Sep 27, 2016
302
0
11
Lahore
I am also getting 180ms . But ptcl shows the normal ping. Problem occurs in 2nd last to last hop. Dont know what is the problem . Complained them but no resolution yet.
180ms.

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mzk1991

Active member
Sep 27, 2016
302
0
11
Lahore
I have heard that FUP policy for 10Mbps,20Mbps,30Mbps stormfiber packages is 1TB,2TB,3TB data download(threshold) respectively and after that speed is decreased to 1/5th of the package and I confirmed from Stormfiber too. I want to ask if anybody has crossed this limit and FUP has been applied to any of the users of this form? and it means that Stormfiber packages are not truly "unlimited" and FUP is applied after certain data limit .
 

ymailpk

Newbie
May 23, 2015
24
0
1
54
ISLAMABAD
I have heard that FUP policy for 10Mbps,20Mbps,30Mbps stormfiber packages is 1TB,2TB,3TB data download(threshold) respectively and after that speed is decreased to 1/5th of the package and I confirmed from Stormfiber too. I want to ask if anybody has crossed this limit and FUP has been applied to any of the users of this form? and it means that Stormfiber packages are not truly "unlimited" and FUP is applied after certain data limit .

Also there speed is not complete 10Mbps/1.25 MB/s to the premises, after data loss 9.4Mbps
 

shaheerk

Well-known member
Feb 5, 2013
2,371
106
68
Also there speed is not complete 10Mbps/1.25 MB/s to the premises, after data loss 9.4Mbps
Nayatel has something similar - which is odd for fiber optics (given that there shouldn't be any overheads or losses).

PTCL, I know, gives you *closer* to the full speed though (they do on DSL). But then, that's a different company and a different story altogether.

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