[SOLVED] Fiberlink Worst Experience Ever

[staticPointer]

I am afraid your area line cable need to be changed and dp. Give some money to ptcl line man for quick response. And why do you think that wireless devices are unreliable?

Well I have tried all of them. Wireless devices are very unreliable. Ptcl broadband has its disconnect problems. So, I had no other option.

 

[kashif789us]

I am afraid your area line cable need to be changed and dp. Give some money to ptcl line man for quick response. And why do you think that wireless devices are unreliable?

Wireless devices have more users as compared to wired ones so their performance deteriorates quite significantly during peak hours. Also, their signal strength is dependent on the weather conditions as well as your location inside your house. They will have higher strength when you have plugged the device where there is some open space and drops indoor.

 

[comdhavoc1]

Thanks boys for discussing this. Me and the lot were going to apply for fiberlink . Now its a no no

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[Ashesskhan]

It took 7 months for me to get connection, name a person who works in fiberlink I didn't contact, I even went far as threatening them of lawsuit, but no use. One day Shuja their deployment head told me, issue is with the management, you come to office and talk to them instead. So I then contacted their CEO and voila! Connection in one day that too on Sunday.
I also heard they have almost 3 to 400 new connections in backlog.


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[kashif789us]

It took 7 months for me to get connection, name a person who works in fiberlink I didn't contact, I even went far as threatening them of lawsuit, but no use. One day Shuja their deployment head told me, issue is with the management, you come to office and talk to them instead. So I then contacted their CEO and voila! Connection in one day that too on Sunday.
I also heard they have almost 3 to 400 new connections in backlog.


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How can I contact their CEO? I am from Lahore and I am guessing CEO will be in Karachi.

By the way, hows your internet working and whats your location?

 

[Ashesskhan]

Connection in cavalry ground lahore.
I have premium LinkedIn account I messaged him there. Khurram Megjiani CEO fiberlink


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[kashif789us]

Connection in cavalry ground lahore.
I have premium LinkedIn account I messaged him there. Khurram Megjiani CEO fiberlink


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Thanks. How is the internet? Any complaints? Speed is consistent?

 

[MS1104]

Got my connection in under 20 days. A few hiccups at the start but as good as it can get if you can't get TW

 

[DSM1]

Lol its a totally trash company. They are so inefficient that they even fail to come to consumer court hearings on time.

 

[hamidkhatri]

Care to share the story behind this...?

fail to come to consumer court hearings on time.

 

[DSM1]

[MENTION=35465]hamidkhatri[/MENTION] Applied in October 2015. Was given a 30-45 day time frame. It took them around 105 days to install. After that I probably got only 2 days of uninterrupted service. After that it was always down for some part of the day. After a month or so it became better but after a few weeks it regressed to a new low. I used to call them regularly, but did not get any support. Their customer support team would call me every month and I would explain them the position of the internet. I finally came to the conclusion that the CS team were either trolls or had severe amnesia because they would keep asking the same questions each month but do nothing about the situation. Their router also failed a few months in and they took it back and told me to install my own router lol.
I don't remember when, but I think I filed a consumer court case at-least 3-4 months ago. Pretty sure I will win it, even though it has dragged on for so long.

 

[staticPointer]

Currently you're still using their services or switched to another net services?

@hamidkhatri Applied in October 2015. Was given a 30-45 day time frame. It took them around 105 days to install. After that I probably got only 2 days of uninterrupted service. After that it was always down for some part of the day. After a month or so it became better but after a few weeks it regressed to a new low. I used to call them regularly, but did not get any support. Their customer support team would call me every month and I would explain them the position of the internet. I finally came to the conclusion that the CS team were either trolls or had severe amnesia because they would keep asking the same questions each month but do nothing about the situation. Their router also failed a few months in and they took it back and told me to install my own router lol.
I don't remember when, but I think I filed a consumer court case at-least 3-4 months ago. Pretty sure I will win it, even though it has dragged on for so long.

 

[DSM1]

[MENTION=59795]staticPointer[/MENTION] I never disconnected my PTCL. My 1 year with fiberlink expired in January 2017. It stopped working in 2016 though.

 

[thetigerzzz]

applied from FEB-2017 in lahore still connection not installed

 

[night crawler]

Samanabad..........

I heard fiber link is in samanabad now did you get it installed I live here to.

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[kashif789us]

I heard fiber link is in samanabad now did you get it installed I live here to.

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Yes. I am using it in Samanabad.

 

[night crawler]

Yes. I am using it in Samanabad.

How's the experience bro does it work all day and how much time they took to install thanks?.

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[kashif789us]

How's the experience bro does it work all day and how much time they took to install thanks?.

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Its going good. But on average, it is out for 4-5 hours every 2nd week and it took them 2 months to install it.

 

[night crawler]

Its going good. But on average, it is out for 4-5 hours every 2nd week and it took them 2 months to install it.

Thanks for info bro in which area you got it I wanna get in N block.

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[kashif789us]

Thanks for info bro in which area you got it I wanna get in N block.

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I got in N block too.