[SOLVED] Fiberlink Worst Experience Ever

[kashif789us]

Hello guys. I applied for the fiberlink connection on 4th of May here in Lahore. Today is 15th of June. Way over 30 working days. No one has contacted me or updated me of anything.

I called their UAN and they give me phone numbers of 2 persons Usman and Waleed. I have been calling them and they have not picked the phone even once. I don't think they know how to answer a call. I sent them messages on WhatsApp, they replied initially that we will check the status but after that they are not replying and not even reading my messages.

I have not seen such unprofessional behavior in my entire life. They are worse than PTCL. They have zero customer support. They just take the money and fall to sleep. If these guys are showing such behavior prior to connection, how will they act after the connection when there is a fault or something?

I would like to have my refund. Please tell me the procedure for it. Does anyone have any contact info of the higher authority of fiberlink?

People were 100% correct about fiberlink on the internet and its my fault I took the risk even then but I will make sure nobody from now on faces the same situation as I do.

 

[hamidkhatri]

[MENTION=136826]kashif789us[/MENTION] well i applied on 14th march, it has been 3 months and no connection. I m frm Hyderabad, they have, however, put a cable to my house 20 days ago, but the connection is still not on, daily topi pe topi..:-o
Reason is that they usualy are busy in complaints, and there are lots of complaints now a days in my city, they dont give a damn to new clients, they prefer old clients and rectify their complaints on priority basis, so am still waiting.
And there is no refund policy, but u can try by going thru legal way or any contacts in higher authority

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[Hussein]

FiberLink is the most unprofessional ISP in Pakistan. Forget PTCL, FiberLink sets a whole new low. Although their services have improved for me, I have had to go through my fair share of frustrating days when I've had to chase them around to get it working. Couple that with the fact that they're understaffed, and all the employees I've had the displeasure of dealing with are rude, they don't give off a very good impression on current or potential customers.

Moving to your question, their policy at the time I got my connection was 45 working days, so you might have a problem there. However, if you really want that refund, you can try threatening them to go to consumer court. IIRC that's how many people got their deposit back. Good luck!

 

[Mohsin323]

Hello guys. I applied for the fiberlink connection on 4th of May here in Lahore. Today is 15th of June. Way over 30 working days. No one has contacted me or updated me of anything.

I called their UAN and they give me phone numbers of 2 persons Usman and Waleed. I have been calling them and they have not picked the phone even once. I don't think they know how to answer a call. I sent them messages on WhatsApp, they replied initially that we will check the status but after that they are not replying and not even reading my messages.

I have not seen such unprofessional behavior in my entire life. They are worse than PTCL. They have zero customer support. They just take the money and fall to sleep. If these guys are showing such behavior prior to connection, how will they act after the connection when there is a fault or something?

I would like to have my refund. Please tell me the procedure for it. Does anyone have any contact info of the higher authority of fiberlink?

People were 100% correct about fiberlink on the internet and its my fault I took the risk even then but I will make sure nobody from now on faces the same situation as I do.

Well I applied for the connection on 18 April and got it installed on 13 June , which is way above there mentioned time but brother trust me I am currently on there 100mbps connection and the joy of watching 4k videos without any buffering and lol I downloaded battlefield 1 (22gb) in less than 2 hours , so if you have any hope that your connection will be installed just wait for it as they are at least for me worth your time
Nobody gonna provide you 100mbps in 4500 in Pakistan [emoji12]

Sent from my Nexus 6 using Tapatalk

 

[kashif789us]

Well I applied for the connection on 18 April and got it installed on 13 June , which is way above there mentioned time but brother trust me I am currently on there 100mbps connection and the joy of watching 4k videos without any buffering and lol I downloaded battlefield 1 (22gb) in less than 2 hours , so if you have any hope that your connection will be installed just wait for it as they are at least for me worth your time
Nobody gonna provide you 100mbps in 4500 in Pakistan [emoji12]

Sent from my Nexus 6 using Tapatalk

Ahan. Finally some +ve thing to hear. Question: Are you using their services in Lahore?

 

[staticPointer]

battlefield 1 (22gb) in less than 2 hours .... I downloaded Tom.Clancys.Rainbow.Six.Siege 14gb just in 4 days.. :su2::rip::su1::tpc:

Well I applied for the connection on 18 April and got it installed on 13 June , which is way above there mentioned time but brother trust me I am currently on there 100mbps connection and the joy of watching 4k videos without any buffering and lol I downloaded battlefield 1 (22gb) in less than 2 hours , so if you have any hope that your connection will be installed just wait for it as they are at least for me worth your time
Nobody gonna provide you 100mbps in 4500 in Pakistan [emoji12]

Sent from my Nexus 6 using Tapatalk

 

[Mohsin323]

Ahan. Finally some +ve thing to hear. Question: Are you using their services in Lahore?

Nope I am in Faisalabad

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[Mohsin323]

battlefield 1 (22gb) in less than 2 hours .... I downloaded Tom.Clancys.Rainbow.Six.Siege 14gb just in 4 days.. :su2::rip::su1::tpc:

What bro. Didn't really get your sarcastic tone there

Sent from my Nexus 6 using Tapatalk

 

[staticPointer]

Ahan. Finally some +ve thing to hear. Question: Are you using their services in Lahore?

What's your location?

- - - Updated - - -

What bro. Didn't really get your sarcastic tone there

Sent from my Nexus 6 using Tapatalk

PS - me using ptcL 4mb :dk::baby:

 

[kashif789us]

What's your location?

- - - Updated - - -



PS - me using ptcL 4mb :dk::baby:

Lahore.........

 

[Mohsin323]

What's your location?

- - - Updated - - -



PS - me using ptcL 4mb :dk::baby:

Well that's what I was using prior to Fiberlink as well [emoji29]

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[Mohsin323]

What's your location?

- - - Updated - - -



PS - me using ptcL 4mb :dk::baby:

Sent from my Nexus 6 using Tapatalk

 

[staticPointer]

Lahore.........

DHA, gulberg, model town or what??

 

[kashif789us]

DHA, gulberg, model town or what??

Samanabad..........

 

[staticPointer]

Samanabad..........

Fiberlink is limited to some areas right now. They even dont cover johar town nor faisal town ..

 

[kashif789us]

Fiberlink is limited to some areas right now. They even dont cover johar town nor faisal town ..

Ahan. But i confirmed they are already present in Samanabad.

 

[staticPointer]

Ahan. But i confirmed they are already present in Samanabad.

Not sure if they're in samanabad. Did you tried storm fiber?

 

[kashif789us]

Not sure if they're in samanabad. Did you tried storm fiber?

Yes i contacted them first, they are not in Samanabad.

 

[staticPointer]

Yes i contacted them first, they are not in Samanabad.

Storm fiber and fiber link takes more than 3 months to install the services. Better to use ptcl or zong 4g device.

 

[kashif789us]

Storm fiber and fiber link takes more than 3 months to install the services. Better to use ptcl or zong 4g device.

Well I have tried all of them. Wireless devices are very unreliable. Ptcl broadband has its disconnect problems. So, I had no other option.