Hello ,
Thank you for contacting AlertPay's Resolutions department. I am happy to assist you.
After examining this specific case and the seller's Terms of Service, the Resolutions Department has decided that your claim is justified; However, our recovery efforts have not been successful. We are still working on recovering the funds. If successful, we will contact you and attempt to provide you with a refund. At this point the seller's account does not contain sufficient funds to give you a refund.
When you engage in a transaction, you accept a seller's Terms of Service, which is applied at all times. For future transactions, we ask you to closely review your seller's Terms of Service prior to making a purchase. Please refer to our User Agreement for more information:
https://www.alertpay.com/en/agreements.aspx.
Thank you for your understanding.