[SOLVED] .::The Official Mega PTCL Thread::. -- A Sequel Without Drama!! || [All is well!]

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maazsk97

Active member
Jun 23, 2017
382
18
13
Pakistan, Lahore
Same issue here i am in 39.45.xxx.xxx IP pool and mainly play Rainbow 6. Few days back i was getting good pings to SEAS and EU servers but now ping is still fine to EU it is screwed up to SEAS servers. I reported them this issue about a month ago and provided my IP pool and game server IPs and they agreed to fix the issue and my pings were great until like 2-3 days ago and just recently got a reply from them that issue has been fixed but its much worse for me now. Replied back to them with my IP pool so hopefully they get their crap sorted out.
 

afaque

Talented
Sep 25, 2013
81
0
11
Same issue here i am in 39.45.xxx.xxx IP pool and mainly play Rainbow 6. Few days back i was getting good pings to SEAS and EU servers but now ping is still fine to EU it is screwed up to SEAS servers. I reported them this issue about a month ago and provided my IP pool and game server IPs and they agreed to fix the issue and my pings were great until like 2-3 days ago and just recently got a reply from them that issue has been fixed but its much worse for me now. Replied back to them with my IP pool so hopefully they get their crap sorted out.
Where are u reporting them all this? Because im reporting all this to twitter guy and he just doesnt understand.
 

shaheerk

Well-known member
Feb 5, 2013
2,371
106
68
Where are u reporting them all this? Because im reporting all this to twitter guy and he just doesnt understand.
Yeah, I've noted the Twitter guy doesn't understand - the agents at 1218 understand if you tell them you have a gaming problem (because PTCL has a specific entry in their online complaints for gaming).

I also tell them that VOIP traffic like Whatsapp calls are very laggy (I complained some days back, and reminded them again yesterday).

I had emailed them - they usually reply to the email, but they haven't.
 

maazsk97

Active member
Jun 23, 2017
382
18
13
Pakistan, Lahore
Where are u reporting them all this? Because im reporting all this to twitter guy and he just doesnt understand.
The guy on Twitter is an idiot. All he will do is register complaints so its useless to waste time with him so I just mail them the game server IPs and trace routes.
 

mianabid

Talented
Jun 6, 2014
72
1
13
today i received call from 1218 against my complaint that the Home users are being offered shared packages and minimum speed they will get is 60% of subscribed package.

what is the policy regarding this ??

if we are paying 10mb charges we should get 10mb is the line parameters are perfect
 

shaheerk

Well-known member
Feb 5, 2013
2,371
106
68
today i received call from 1218 against my complaint that the Home users are being offered shared packages and minimum speed they will get is 60% of subscribed package.

what is the policy regarding this ??

if we are paying 10mb charges we should get 10mb is the line parameters are perfect
Shared? Since when? And on VDSL, ADSL or fiber?

Yesterday, my internet came to a crawl - at beat, 1.5 Mbps download speeds (vs. a package of 20Mbps). It later got fixed, but... It happens.

Sent from my Pixel 2 using Tapatalk
 

afaque

Talented
Sep 25, 2013
81
0
11
today i received call from 1218 against my complaint that the Home users are being offered shared packages and minimum speed they will get is 60% of subscribed package.

what is the policy regarding this ??

if we are paying 10mb charges we should get 10mb is the line parameters are perfect
Their stupid policies are not understandable right now. Any way we can all collectively complain about ptcl to pta? Will they take action on the ping situation for us?
 

mianabid

Talented
Jun 6, 2014
72
1
13
Shared? Since when? And on VDSL, ADSL or fiber?

Yesterday, my internet came to a crawl - at beat, 1.5 Mbps download speeds (vs. a package of 20Mbps). It later got fixed, but... It happens.

Sent from my Pixel 2 using Tapatalk
i am on VDSL2 10mbps package and line parameters are perfect but in peak hours only get half of the bandwidth and in offpeak hours around 10mbps and i have sent email to higher ups for resolution and they are saying its shared package
 

mianabid

Talented
Jun 6, 2014
72
1
13
Their stupid policies are not understandable right now. Any way we can all collectively complain about ptcl to pta? Will they take action on the ping situation for us?

they have pathetic management, for IPTV they reduced channels resolution to 480*576 few months back and i complained to CEO regarding this and they changed resolution to 720*576 16:9 but now they again reverted back to 480*576 and i again filed complaint.

PTCL is really Pain
 

sameedalam

Intermediate
Jan 22, 2018
111
0
11
Shared? Since when? And on VDSL, ADSL or fiber?

Yesterday, my internet came to a crawl - at beat, 1.5 Mbps download speeds (vs. a package of 20Mbps). It later got fixed, but... It happens.

Sent from my Pixel 2 using Tapatalk
how to fix that . we face problem on 20mbps package its working fine but in these hour 6pm to 11pm . we get speed 1mbps to 3mbps not increase.
 

maazsk97

Active member
Jun 23, 2017
382
18
13
Pakistan, Lahore
Worst thing is that these s**t pieces have their service available in almost every area of Pakistan with their 20 year old copper wiring which they are not willing to change. So you are either stuck with their pathetic service or no fixed broadband at all.
 

kayani89

Active member
Nov 28, 2008
323
0
21
Wah Cantt
yes main problem is their infrastructure is way too old and they are very lazy upgrading it.

Worst thing is that these s**t pieces have their service available in almost every area of Pakistan with their 20 year old copper wiring which they are not willing to change. So you are either stuck with their pathetic service or no fixed broadband at all.
 

manobilla

Proficient
Jun 3, 2018
568
7
14
Worst thing is that these s**t pieces have their service available in almost every area of Pakistan with their 20 year old copper wiring which they are not willing to change. So you are either stuck with their pathetic service or no fixed broadband at all.
they have MSAG in my exchange since Aug Sep and it is still waiting for installation
 
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