Greetings,
I have been using PTCL for last 9 months and Seriously, I never had any problems regarding PTCL BB service but now it's been 5 days and video streaming is slow but it was working perfectly fine before. I have launched a complaint and they said your phone line status seems to be fine and told me that their technical person or whoever would make a visit at my place to figure out what is wrong. I have also noticed that specially game-play videos like COD videos or any other game videos don't work but else videos are working fine but still with slow buffering. Any idea what would be the problem or if there is any other ptcl user who is also facing the same problem?
Here is the screenshot of the DSL line status overview
View attachment 73918
PTCL Speedtest Portal
.View attachment 73920
I have been using PTCL for last 9 months and Seriously, I never had any problems regarding PTCL BB service but now it's been 5 days and video streaming is slow but it was working perfectly fine before. I have launched a complaint and they said your phone line status seems to be fine and told me that their technical person or whoever would make a visit at my place to figure out what is wrong. I have also noticed that specially game-play videos like COD videos or any other game videos don't work but else videos are working fine but still with slow buffering. Any idea what would be the problem or if there is any other ptcl user who is also facing the same problem?
Here is the screenshot of the DSL line status overview
View attachment 73918
PTCL Speedtest Portal
.View attachment 73920
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