Transworld Enterprise Services (TES) - GPON - Karachi, Lahore and Islamabad

[murtaza12]

Can someone on TW kindly run a traceroute to the following IP address: 13.81.160.0

Thanks in advance!

I didn't bother taking it to 30 hops, but here goes:

 

[Hussein]

I didn't bother taking it to 30 hops, but here goes:

Thanks a lot! I see you finally got relieved from PTCL!

 

[murtaza12]

Thanks a lot! I see you finally got relieved from PTCL!

It was a long and tiring process, but TW has been 100% worth it so far.

 

[Joker99]

So when the Sales guy had come, I had noticed that he was saying that another and pricier ONT will have to be purchased in order to get speeds above 50Mbps, he said the other ONT for faster than 50Mbps speeds is "DUAL BAND". I did not give it much thought back then but I took the "DUAL BAND" as something to do with Fiber connectivity and not as "Wifi Dual Band" - which is actually the case.

So @murtaza12 , you got HG8245Q2 as they must have suggested with Dual-Band Wifi and I got the simple HG8245H model. Just out of curiosity, I ended up looking specification sheets for both ONTs today. It looks like there's literally no difference in the ONTs other than the Q2 being Dual Band and a lot heavier (which might explain why its running cooler, perhaps heatsinks? - unless that's the wrong weight, lol. 1500 Grams!

Anyhow, I am posting the Specification sheets side by side below. As can be confirmed, there's no difference between the two so this hopefully means that it will support whatever speeds TES will bring up in future, even if its 100Mbps+? (Which officially looks more like 2 Gbps downlink and 1Gbps uplink - certainly more than 50Mbps that I was informed the first one supports...

 

[murtaza12]

So when the Sales guy had come, I had noticed that he was saying that another and pricier ONT will have to be purchased in order to get speeds above 50Mbps, he said the other ONT for faster than 50Mbps speeds is "DUAL BAND". I did not give it much thought back then but I took the "DUAL BAND" as something to do with Fiber connectivity and not as "Wifi Dual Band" - which is actually the case.

So @murtaza12 , you got HG8245Q2 as they must have suggested with Dual-Band Wifi and I got the simple HG8245H model. Just out of curiosity, I ended up looking specification sheets for both ONTs today. It looks like there's literally no difference in the ONTs other than the Q2 being Dual Band and a lot heavier (which might explain why its running cooler, perhaps heatsinks? - unless that's the wrong weight, lol. 1500 Grams!

Anyhow, I am posting the Specification sheets side by side below. As can be confirmed, there's no difference between the two so this hopefully means that it will support whatever speeds TES will bring up in future, even if its 100Mbps+? (Which officially looks more like 2 Gbps downlink and 1Gbps uplink - certainly more than 50Mbps that I was informed the first one supports...

Hardware wise both ONTs support 1 Gbps over LAN.
So if you use bridge mode already, no need for you to get the dual band ONT since your own router is handling the WiFi.

Their Q2 ONT supports 5 GHz WiFi, albeit with some crap Chinese internals and with terrible coverage as well.

I've disabled the WiFi on my ONT and my router is easily handling 70 Mbps up and down over both 2.4 and 5 GHz.

So if they're trying to trick you into getting the Q2 ONT just for 50+ Mbps, tell them to fuck off unless they're giving it for free lol. They're just trying to squeeze an extra 15k out of you.

 

[Dark Sith]

Hardware wise both ONTs support 1 Gbps over LAN.
So if you use bridge mode already, no need for you to get the dual band ONT since your own router is handling the WiFi.

Their Q2 ONT supports 5 GHz WiFi, albeit with some crap Chinese internals and with terrible coverage as well.

I've disabled the WiFi on my ONT and my router is easily handling 70 Mbps up and down over both 2.4 and 5 GHz.

So if they're trying to trick you into getting the Q2 ONT just for 50+ Mbps, tell them to fuck off unless they're giving it for free lol. They're just trying to squeeze an extra 15k out of you.

which package do u ahve ..50 / or 70 .. i have the q2 ont , yeah the range sucks balls at 5ghz , am gona get the asus gaming router to hook it up to this .

https://www.speedtest.net/my-result/d/a95e32d9-0f7b-46a2-86fa-c1d55bb6d469

 

[murtaza12]

which package do u ahve ..50 / or 70 .. i have the q2 ont , yeah the range sucks balls at 5ghz , am gona get the asus gaming router to hook it up to this .

https://www.speedtest.net/my-result/d/a95e32d9-0f7b-46a2-86fa-c1d55bb6d469

I have the 70 package. My Netgear router has fantastic range on both 2.4 and 5 GHz, so no complaints from me.

Q2 ONT was a waste of money, I should've asked them to give me the plain one lol.

 

[Dark Sith]

[MENTION=42544]murtaza12[/MENTION] do u feel slow down at night some times , i frequently see that download and upload dips at nights . but gets ok after a while . dont know the reason why .

- - - Updated - - -

ptcl is offering 100mb in 5k , i think its a good option , will i get decent pings on eu servers if i choose to get ptcl installed .

 

[murtaza12]

[MENTION=42544]murtaza12[/MENTION] do u feel slow down at night some times , i frequently see that download and upload dips at nights . but gets ok after a while . dont know the reason why .

- - - Updated - - -

ptcl is offering 100mb in 5k , i think its a good option , will i get decent pings on eu servers if i choose to get ptcl installed .

I don't download stuff at night, so can't really say. However, YouTube and Netflix are used and there aren't any complaints. Both can easily load in HD.
The only issue I have at night is that pings are slightly higher after 10 PM.

During the day, they're stable and within normal ranges.

Also, I came from 100 Mbps PTCL. Don't go there if you're in search of decent pings. I get stable 150-160 to Europe on Transworld and I'm happy.

Just an hour ago I was playing Fortnite with 3 friends. They all have PTCL, and while we all get between 100-120 on Asia (Singapore), they all get 250+ on Europe and I'm the only one getting 150, sometimes lower.

Also, PTCL raised the price for 100 Mbps from 5k/month to 6.5k/month.

 

[Dark Sith]

yeah i notced a slight raise in pings maybe due to load on there net i guess , i need a suggestion for a very good wifi router which supports both 2.4ghz and 5ghz , i was thinking to get the best of the best from Asus

http://www.gtstore.pk/detail/asus-rog-rapture-gt-ac5300-tri-band-wifi-gaming-router-2241.html

 

[murtaza12]

yeah i notced a slight raise in pings maybe due to load on there net i guess , i need a suggestion for a very good wifi router which supports both 2.4ghz and 5ghz , i was thinking to get the best of the best from Asus

http://www.gtstore.pk/detail/asus-rog-rapture-gt-ac5300-tri-band-wifi-gaming-router-2241.html

AC5300 is overrated, and overkill for your setup as well.

From ASUS, get the AC86U. Best mid range with the newest internals.

 

[William]

Their Q2 ONT supports 5 GHz WiFi, albeit with some crap Chinese internals and with terrible coverage as well.

Not all what the Chinese produce is crap. Fenix flashlight i.e. are excellent.
Artifacts which are manufactured with Chinese parts have a higher chance of being crappy, due to the people in charge buying surplus at lowest costs.

 

[murtaza12]

[MENTION=12507]Joker99[/MENTION]

Do you face high latency after 8 PM?

I do, but it lasts like an hour mostly, and the high pings are between the ONT and the gateway in Karachi. I ran a trace route and while ping to the gateway is normally 25 ms, it goes up to 195 ms during these periods of congestion.

I emailed them about it, since it's been happening only for the past 2 days. Let's see what they say.

 

[MS1104]

@Joker99

Do you face high latency after 8 PM?

I do, but it lasts like an hour mostly, and the high pings are between the ONT and the gateway in Karachi. I ran a trace route and while ping to the gateway is normally 25 ms, it goes up to 195 ms during these periods of congestion.

I emailed them about it, since it's been happening only for the past 2 days. Let's see what they say.

In Karachi, the congestion is at the TW hops but it only happened day before. They know about it is what I know. Might be a fiber cut somewhere

 

[Dark Sith]

after like 9 pings go quite high , remains there till about 2 - 3 hours or mid night then gets fine , its over load or congestion or what ever they wana call it

 

[Joker99]

[MENTION=12507]Joker99[/MENTION]

Do you face high latency after 8 PM?

I do, but it lasts like an hour mostly, and the high pings are between the ONT and the gateway in Karachi. I ran a trace route and while ping to the gateway is normally 25 ms, it goes up to 195 ms during these periods of congestion.

I emailed them about it, since it's been happening only for the past 2 days. Let's see what they say.

Yes, it went into 400's for sometime last night. Got any response?

Sent from my Redmi Note 4 using Tapatalk

 

[murtaza12]

Yes, it went into 400's for sometime last night. Got any response?

Sent from my Redmi Note 4 using Tapatalk

I emailed at 9 PM, they replied at 9:20 saying:

Spoiler: show

Dear Mr. Murtaza,

We are investigating your below concern and shall respond to you with timely updates in due course.

Meanwhile, your considerate cooperation and patience is requested and highly appreciated.

Then another email at 11:20 PM:

Spoiler: show

Dear Mr. Murtaza,

You are requested to kindly share updated.

In case of any questions and concerns, please let us know on our 24/7 UAN: (111-837-837)

However, the ping had gone back to normal at around 10 PM anyway. It's much lower before 7 PM, I was playing on Singapore servers at around 6 today, and it was hovering around 90 ms, at night (when it's not crazy), it's usually around 115.

 

[arqamovais]

Same I have been complaining about high pings since last week here in Lahore but I get crap replies, really testing my patience. Today had an email exchange, with me clearly mentioning the problem occurs around 9 pm. And they emailed me just before 6 when their network was down in my region for over an hour already that your complaint has been resolved. They seem to just reply quickly on email and not actually investigate or solve the problem.
@murtaza12 do tell them that the problem is in evening etc otherwise they will resolve the complaint or say " Additionally, presently multiple devices are connected with your ONT device.

Therefore, you are requested to kindly restart your ONT device and share updated results/speed test results on a single PC/Laptop after disconnecting all other devices including external router (if connected any). " This ​

 

[MS1104]

Same I have been complaining about high pings since last week here in Lahore but I get crap replies, really testing my patience. Today had an email exchange, with me clearly mentioning the problem occurs around 9 pm. And they emailed me just before 6 when their network was down in my region for over an hour already that your complaint has been resolved. They seem to just reply quickly on email and not actually investigate or solve the problem.
@murtaza12 do tell them that the problem is in evening etc otherwise they will resolve the complaint or say " Additionally, presently multiple devices are connected with your ONT device.

Therefore, you are requested to kindly restart your ONT device and share updated results/speed test results on a single PC/Laptop after disconnecting all other devices including external router (if connected any). " This ​

That's normal. Just follow their procedure and then tell them to put you through to an engineer. One of their engineers will then call you

 

[murtaza12]

That's normal. Just follow their procedure and then tell them to put you through to an engineer. One of their engineers will then call you

That only worked once with that 24 hour IP drop thing.
Otherwise, no one from TW has ever called.

Same I have been complaining about high pings since last week here in Lahore but I get crap replies, really testing my patience. Today had an email exchange, with me clearly mentioning the problem occurs around 9 pm. And they emailed me just before 6 when their network was down in my region for over an hour already that your complaint has been resolved. They seem to just reply quickly on email and not actually investigate or solve the problem.
@murtaza12 do tell them that the problem is in evening etc otherwise they will resolve the complaint or say " Additionally, presently multiple devices are connected with your ONT device.

Therefore, you are requested to kindly restart your ONT device and share updated results/speed test results on a single PC/Laptop after disconnecting all other devices including external router (if connected any). " This ​

Hahahahaha they just sent me that exact email:

Spoiler: show

Dear Murtaza Saeed

With reference to the below, you are requested to kindly share speed test results on a single PC/Laptop via Ethernet cable after disconnecting all other devices including your external router (if connected any) and disable Wi-Fi from www.speedtest.net by selecting TES embedded server for investigation.

In case of any further questions and concerns, Please do let us know on our 24/7 UAN: (111-837-837).