[SOLVED] .::The Official Mega PTCL Thread::. -- A Sequel Without Drama!! || [All is well!]

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murtaza12

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Oct 27, 2011
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Ali Malik said:
AOA, guyz i recently got a new ptcl 15mb vdsl internet connection but the issue is that the mode is not changing to vdsl2 it shows adsl2+. I called 1218 and explained them about my issue and they said that everything is ok from their side and said that you are connected to vdsl but when i check statistics it shows adsl2+. Itried everything resetting and did the settings again but idk for what reason mode is not changing to vdsl2.
I have attached some pictures for you guyz to understand my issue...









Click to expand...
What modem do you have? Are you sure it supports VDSL?

You should try emailing [email protected] and DM them on Twitter as well.
 
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murtaza12

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Oct 27, 2011
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Ali Malik said:
Yes my modem supports vdsl2
here is a picture of the modem:

Click to expand...
You could try disabling ADSL2+ and G.Dmt options to force it to sync at VDSL2, but I highly doubt that will work.

Just keep complaining to their email and Twitter, or go down to the exchange and tell them personally. It'll get fixed eventually. Make sure to emphasize on requiring higher upload speed (only possible with VDSL) so that they actually know there's a reason to do it.

Otherwise they'll just keep blowing you off and saying that 15 Mbps down is possible on ADSL.
 
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Ali Malik

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May 22, 2017
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murtaza12 said:
You could try disabling ADSL2+ and G.Dmt options to force it to sync at VDSL2, but I highly doubt that will work.

Just keep complaining to their email and Twitter, or go down to the exchange and tell them personally. It'll get fixed eventually. Make sure to emphasize on requiring higher upload speed (only possible with VDSL) so that they actually know there's a reason to do it.

Otherwise they'll just keep blowing you off and saying that 15 Mbps down is possible on ADSL.
Click to expand...
Disabling them also didn't work but I'll visit the exchange tomorrow...
 
AzizUrRehman

AzizUrRehman

Active member
May 26, 2016
261
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Karachi,Pakistan
murtaza12 said:
You could try disabling ADSL2+ and G.Dmt options to force it to sync at VDSL2, but I highly doubt that will work.

Just keep complaining to their email and Twitter, or go down to the exchange and tell them personally. It'll get fixed eventually. Make sure to emphasize on requiring higher upload speed (only possible with VDSL) so that they actually know there's a reason to do it.

Otherwise they'll just keep blowing you off and saying that 15 Mbps down is possible on ADSL.
Click to expand...
Your port is still on adsl from msag .


Sent from my SM-G935F using Tapatalk
 
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manobilla

Proficient
Jun 3, 2018
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murtaza12 said:
They probably never installed the equipment for VDSL in your exchange since they were planning for GPON.

It makes no sense for them to have both VDSL and GPON available in the same location.
Click to expand...
i am still getting 300-350 ping for europe and usa on 39.35... what you did to reduce your ping?
 
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murtaza12

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Oct 27, 2011
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manobilla said:
email ptclcare or twitter guy?
Click to expand...
Nope. I didn't email them. I haven't played any games in the last few days so I didn't notice, but when I logged onto Fortnite the other day, it said Europe (135 ms). Then I checked with all AWS IPs, and ping was back to normal.

This happens often. They mess up the pings and then fix the routing eventually. The time it takes them to fix it varies.
 
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