I went to the exchange where I was told to visit the 'Business Managers' office and submit my piece of shit ONT along with a paid bill. Bill was just paid 2 days ago, and the connection hasn't been used since then since my ONT was unplugged. I went to his office where he desperately asked me to keep my connection and how the exchange had to upgrade it's whole setup and install expensive equipment and infrastructure in my area to make it GPON ready.
Let me just quickly plug in here by saying, in my many complaints to PTA, I never once asked for GPON, fully knowing that they'd never go for that due to the high costs, I repeatedly asked for VDSL since I wanted a 20+ Mbps package which wasn't possible on my ADSL line.
I told him how many complaints I had submitted in the past 2 months and I mentioned that every single time I submitted it, it would automatically be 'closed' after 2 days. However the disconnections or random periods of slow browsing and 3 Mbps download speed would still happen quite often.
I had complained at 1218 and PTCLCares on Twitter since
A) My initial contact at the exchange, Abu Bakar had resigned from PTCL, probably because he couldn't stand the lazy 'nobody gives a fuck' attitude at the exchange. Good on him.
B) The numbers given to me by the contractor who installed FTTH in my area were Hassan (Abu Bakars replacement) and Aadil, another guy working on GPON and... *drum roll pls* the Business Manager I was talking to. I had his number and had asked him many times to help, which he did not. All of them of course were 110% useless at their jobs, either never present at the exchange, or not answering the phone calls. So I couldn't get the problem rectified quickly. Furthermore, nobody ever answers the landline numbers of the exchange that I have so there's that as well.
This guy then says, while raising his voice, "YOU SHOULD HAVE CALLED ME" and proceeds to write his phone number on a piece of paper to give to me.
I showed him his contact listed in my phone, and said I've tried calling / texting before, but no one actually bothered to do anything.
He then says he'll send someone to my house to check on my connection, I said first of all that can't happen because my ONT is literally lying right in front of you, on my desk, and secondly, the ONE time that they did send someone to check my connection, he just came inside to do a speedtest, and then left.
Then it eventually got to the point where he asks me what ISP I got instead of PTCL. I said Transworld, and his smart ass assistant behind him says 'Nayatel aur Transworld aik hi cheez hai', after which the guy realised Nayatel has ridiculous data caps of 100 GB on their packages so he starts to take me on a guilt trip saying that 'on our line your monthly usage was 400, sometimes 500 GB', to which I asked 'Am I not entitled to use that much?'
They're the ones who removed the 300 GB limit in the first place, if I pay 7k per month for their shitty ass service, I am going to use 500 GB a month and there's nothing they can do about it.
After that I told him Transworld doesn't have data caps either and he just kept quiet.
Finally he gave up and said you want me to close it then? YES PLEASE.
I did also notice a stack of 5-6 more Alcatel Lucent ONTs (exactly the same as the one I had), in the back, behind his desk, I can only presume they're from other residents in Phase 1 who applied for termination of GPON due to the declining quality of service in the last few weeks. I'm happy to have added one more ONT to that stack.
Story time ends here. Glad I won't have to deal with these morons ever again.
XPremiuM:
faraany3k:
