Stormfiber

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AquibMajid

Newbie
Nov 7, 2015
18
0
0
So I just got stormfiber and it's been a little over an hour and I can honestly say I feel as if I am still on PTCL, the connection is disconnecting continously, I can't download an update for black ops 3, no apps can be downloaded on any android device and my soundcloud isn't loading properly. Extremely disappointed that I had to wait nearly a month for this connection while having no wifi at home but now that I got it I'd rather get back PTCL since they didn't charge me 15,000 for installation and 3 months payment.
Anyone have any idea on how to resolve this issue?


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AchtungPakhtoon

AchtungPakhtoon

PG Lurker
Jan 22, 2007
559
4
24
Lahore
Well there is no point of cribbing on the forum so soon. You just got the connection, you should have let the installation staff satisfy you with speedtests and downloads etc. We can't tell what the problem is, just call their support center, they are very helpful as per my experience.

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M

mafaque

Intermediate
Sep 29, 2013
170
0
21
u got the connection for 15000 with wifi router? in lahore? what was the price without wifi router. thats kinda expensive
 
M

murtaza12

Global Moderator
Global Mod
Oct 27, 2011
10,749
128
69
[MENTION=133299]AquibMajid[/MENTION]

Give them a call. StormFiber seems to have very good customer service from what I know.

As AchtungPakhtoon said, there's no point in moaning about it here. This is a discussion forum, not customer support. If you noticed this is within an hour of the connection being installed, why didn't you call them right then and ask them to check it out instead of taking the time to post here.
Fiber works differently than DSL, you can't 'resolve' the issue yourself by twiddling the phone lines or bribing the lineman. All you can do is restart the ONT and keep your fingers crossed.
 
A

AquibMajid

Newbie
Nov 7, 2015
18
0
0
mafaque said:
u got the connection for 15000 with wifi router? in lahore? what was the price without wifi router. thats kinda expensive
Click to expand...
I live in Karachi and I got a bundle offer for the 20mbps package for which the OTC was 14,700


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A

AquibMajid

Newbie
Nov 7, 2015
18
0
0
murtaza12 said:
[MENTION=133299]AquibMajid[/MENTION]

Give them a call. StormFiber seems to have very good customer service from what I know.

As AchtungPakhtoon said, there's no point in moaning about it here. This is a discussion forum, not customer support. If you noticed this is within an hour of the connection being installed, why didn't you call them right then and ask them to check it out instead of taking the time to post here.
Fiber works differently than DSL, you can't 'resolve' the issue yourself by twiddling the phone lines or bribing the lineman. All you can do is restart the ONT and keep your fingers crossed.
Click to expand...
Not moaning just posting it here for others to see before they get this net. And I would have called them but their offices are open from 10-6, my point for posting this was paying so much and waiting so long was worthless because within an hour of using it I should definitely not be experiencing disconnections and and slow speed, while they were there I ran speed tests and downloaded heavy applications and it was working fine then


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jack

jack

gamer king
Sep 2, 2009
1,793
15
44
Karachi
May I ask which area in karachi are you located ?

I ask because I too was thinking of getting stormfiber and I am curious about their service.
 
M

murtaza12

Global Moderator
Global Mod
Oct 27, 2011
10,749
128
69
AquibMajid said:
Not moaning just posting it here for others to see before they get this net. And I would have called them but their offices are open from 10-6, my point for posting this was paying so much and waiting so long was worthless because within an hour of using it I should definitely not be experiencing disconnections and and slow speed, while they were there I ran speed tests and downloaded heavy applications and it was working fine then


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Click to expand...
So far, an issue like this hasn't happened with anyone else who's using StormFiber.
 
A

AquibMajid

Newbie
Nov 7, 2015
18
0
0
murtaza12 said:
So far, an issue like this hasn't happened with anyone else who's using StormFiber.
Click to expand...
It has, when I was trying to look for a solution after calling their office to find out it was closed, I came across a thread from April 22 where there was another person using StormFiber in Phase 6 who had the same issues.


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A

AquibMajid

Newbie
Nov 7, 2015
18
0
0
jack said:
May I ask which area in karachi are you located ?

I ask because I too was thinking of getting stormfiber and I am curious about their service.
Click to expand...
Mohommad Ali Society, it works much better in the Defence/Clifton areas I guess since I've never heard people who use it there have a complain ever.


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frazgta

frazgta

Well-known member
Oct 23, 2010
1,779
0
43
24.706915,7.468872
AquibMajid said:
Not moaning just posting it here for others to see before they get this net. And I would have called them but their offices are open from 10-6, my point for posting this was paying so much and waiting so long was worthless because within an hour of using it I should definitely not be experiencing disconnections and and slow speed, while they were there I ran speed tests and downloaded heavy applications and it was working fine then


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Click to expand...
Make a formal complaint by calling them and keep us updated.

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