[PSA] DO NOT buy electronics from HomeShopping (HSN)

[frazgta]

Public Service Announcement: If you value your money, DO NOT buy electronics from HomeShopping.pk

I believe a vendor is best judged not when making purchases, but when you contact them for Warranty/ Returns. I have made a total of 03 purchases from HomeShopping and 02 out of those 03 were horrible experiences.

The first time was with Seagate Barracuda 1TB Hard Drive. Not only was I delivered the hard drive later than the promised date, it was also DOA (Dead on Arrival). I just thought that it was a bad piece and that it can happen. So I decided to use the "HSN 7 Days replacement policy" to get it returned and replaced. The whole process took more than 30 days to complete and during the whole time they kept on making excuses that they were out of stock and that they would restock this week, next week... and so on. I reported the hard drive to be DOA the same day I received it. Even then it took them 30 days to issue me a replacement. This speaks volumes about the so called "HSN Promise/ 7 day replacement policy". Any local retailer would've replaced the hard drive on the spot.

The second time was with a phone - Galaxy J3 Pro which I bought 2 months ago. Long story short, the screen shattered and I applied for warranty (which I paid Rs 2000 extra for at the time of checking out). I was told 03 days ago that they would get the replacement screen (which I would pay for) and the labor charges would be on them. Today I was told that they have no screens for the phone in stock (yes, they don't have parts for the phone that they were selling with warranty). I can bet that they also don't have any other parts for the phone. They have told me to wait "until they get a replacement screen". No time-frame, nothing. It could take weeks/ months/ years?

HSN's after-sales services are terrible. Their warranty/ replacement terms are dodgy and designed to fool customers. Stay away from them, if you value your money. No matter how good the deal, think hard before throwing your money at them. I would still recommend local shops for electronics and buying phones with the original manufacturer's warranty. If a company cannot honor a warranty, I would take everything that they say with a grain of salt. Just my two cents.

If and when HomeShopping decides to fulfill their end of the terms, I will update the thread. Until then, you have been warned. I was stupid, don't make the same mistakes.

 

[murtaza12]

[MENTION=25535]frazgta[/MENTION]

HSN's own so called 1-year and 2-year repair warranties are pure BS.

Do read this thread here, and see how it went.

 

[frazgta]

@frazgta

HSN's own so called 1-year and 2-year repair warranties are pure BS.

Do read this thread here, and see how it went.

I seriously wish I'd seen this before placing my orders with them.

 

[GloriousChicken]

I believe every pakistani on this forum is avoiding HSN, at this point.

I'm seriously with you on this one.

 

[Lord Ammar]

I have said this before too, HSN is pure and utter fraud. These guys would be banned if they were operating in the USA. Whenever you buy something from them, know before hand that there won't be any after sales support.

 

[GloriousChicken]

Cant people gather up and complain to PTA to try and regulate them or something?

 

[murtaza12]

Cant people gather up and complain to PTA to try and regulate them or something?

-
PTA deals with Telecom regulation bro, not these guys.

Sent from my SM-G935F

AbbY: You can recover old posts using edit history. [MENTION=93260]GloriousChicken[/MENTION]

 

[GloriousChicken]

..lol i messed up the last post
got confused ;-;

 

[manigamer]

i think we can report them to cyber crime... if they are doing fraud with their WARRANTY...

also this is pakistan guys, warranty here is LOL anyways...

 

[ASKnASK]

I've never had such an experience with them. I got a faulty Note 4 recently but I suppose it was my fault because I didn't check the phone within the 7-day return period. The repair cost me about 15k and it wasn't a good result (had to send the phone back 2 times due to various issues).

So yeah, their repair etc. services aren't good but then again.. if you buy the same phone from the 'proper' services, they charge an arm and leg for accidental damage warranty. I suggest if you are buying from HSN, don't shatter your phone's screen

 

[cobby]

Majority of people had bad experience with HSN i don't know why people still buy stuff from them

i personally also had a bad experience from them

 

[homeshopping]

Hi Frazgta ,

Happy to be back answering to our customers . HSN is now 9 years old guys and the reason we still stand in the market is because we have 1000's of customers who are satisfied and yes we go wrong every now and then but then we do have set of policies which are there to protect consumers such as the 7 Days return policy which people use daily.



Would like to go straight to the cases

Samsung j3 PRO : The screen breakage is not part of the warranty in all parts of the world and as this is a phone that is not even launched as yet in pakistan do not think that the parts can come in that easy now we do sell phones but not parts at the moment and breakage is something we do not cover however we have recently launched insurance and if you take that then breakages can be covered also.


SeaGate : The Product was DOA and was returned to distributor Marsons and as they did not have it in stock it took them a while to replace it now all this time if you had once said I cant wait and want a refund we would have never stopped you as we can not do that.




- - - Updated - - -

Hi Cobby ,

Care to share it would help us make ourself better for you ?


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moderator edit: fixed text colour

 

[homeshopping]

Hey Murtaza12


Read the outcome of the thread you shared Nexus 5X won't turn on

We took a 44% hit to cover for that customer even when nexus 5x was dieing all over the world and people abroad were not even getting claims for it.

 

[homeshopping]

I believe every pakistani on this forum is avoiding HSN, at this point.

I'm seriously with you on this one.

You would be surprised to see how many of you actually come and order with us everyday . Pak Gamers is one of the most active website which send customers to us and then they go on to buy the products from us so we are here to make sure that we serve this community right .

 

[Lord Ammar]

You would be surprised to see how many of you actually come and order with us everyday . Pak Gamers is one of the most active website which send customers to us and then they go on to buy the products from us so we are here to make sure that we serve this community right .

If you get 500 customers a month from PakGamers then iShopping would get around 2000. Not only are your phone rates higher than pretty much all other stores, your website is also a pain in the ass to navigate. You run sham deals. You artificially raise the prices of the products and pretend to have massive sales.

 

[AbbY]

Hey Murtaza12


Read the outcome of the thread you shared Nexus 5X won't turn on

We took a 44% hit to cover for that customer even when nexus 5x was dieing all over the world and people abroad were not even getting claims for it.

44% hit? Even if you take a 90% hit, you OWE it to the customer after giving him a repairs warranty. And if the repairs warranty is such that 'the customer has to pay for parts' then all I can say is dodgy words used to trap customers.

"After a month long discussion about who should bear the loss for this (the phone was under a repairs warranty from HSN),"
After a MONTH long discussion. Are you kidding me? You call this customer support? The customer had to be dragged through the muds for FOUR weeks? HAH. What a farce.

You guys didnt do him any favor. It was his right.

About time HSN stop trying to pretend to play the nice guy and start owing up to their shortcomings and fix the way they handle things.

Ive heard Mr. Shayan is a nice guy, and I'm sure he is, but hes not the only one running HSN. If his employees are tarnishing the image and reputation of the company, its something that he needs to look into. Just my $0.02.

 

[GloriousChicken]

You would be surprised to see how many of you actually come and order with us everyday . Pak Gamers is one of the most active website which send customers to us and then they go on to buy the products from us so we are here to make sure that we serve this community right .

Secondly,

If you really want to leech from PG with good rep, why not begin with good customer service and a premium membership?

People wont generally trust you at all unless they're new af or have gone through most of what others did.

 

[rkevi19]

I actually ordered many times from HSN and overall my experience with these guys has been all over the place. Sometimes they have really amazing customer support and overall experience. Other times its complete fraud and customer support are nonexistent.

I'll just tell you about my last purchase from these guys. I ordered a GTX 1060 6gb graphics card from them. This is like 4-5 months ago. Anyway, up until the last page they showed the correct price but processed Rs. 1,200 extra on my card. I contacted them regarding this and one of their staff members actually really tried to solve this. He kept contacting the upper management, and also EasyPay (their payment processing partner). He would call me every single day asking if I got my amount back, but nope. This went on for literally 2 months (the support guy did contact me regularly regarding this, though) but to no avail. They never refunded me the extra amount, and in the end told me to just go to EasyPay and deal with it myself since they have done all they can. So I did contact EasyPay but never heard back and it's been like 5 months now and I haven't got my refund. To be honest I just gave up on it since I don't see it coming back. So fuck it.

 

[Ovais909]

All experinces with homeshopping sucks too ,
Never will I deal with them!!

 

[GrumpyCat]

You would be surprised to see how many of you actually come and order with us everyday . Pak Gamers is one of the most active website which send customers to us and then they go on to buy the products from us so we are here to make sure that we serve this community right .

Sir,

Where are those Pakgamers members buying from HSN everyday?

If they even exist, which i really doubt, they should come here and post their good experiences.