Nayatel's horrible upload speed

[WajieRaja]

I realise that anything that goes through Pakistani hands must excel at mediocrity at the world stage but my foolish self actually believed that Nayatel was better than PTCL. How wrong was I.

Anyway, the upload speed is shit. It takes a good 10 seconds to upload a pdf of 108KB. Yes, Kilobytes with a K. And 22 minutes for 16MBs.

The support staff is rude. I tell them that I am having trouble with uploading files to whatsapp, their reply 'jee humain nai pata whatsapp kaise chalta hai, mei apko link deta hun uspe upload speed check kar lein' like wtf?? What do I need to check my speed for when the basic things like whatsapp and gmail attachments take ages to work. Super rude and useless customer support.

08-03-2019



Can anyone help on how to fix the upload issues.



Speedtest is a lie but here is a result.

 

[CerebralTiger]

Perhaps you need to call in support to have a look at your setup.

 

[shaheerk]

Also, treat people the way you want to be treated. I can't comment what exactly you spoke to them, but just remember that be it PTCL, Nayatel, Zong or whoever, the person at the other end of the phone call is also a human being.

That said, I've never had an issue with Nayatel. Are you a torrenter/seedbox uploader? Are you checking via wifi or wired ethernet? Are you sure nobody else, as well as no other app, is using the internet while you're testing? Because your downstream looks fine for 10Mbps but the only reason why you'd get such low upload speeds is if your network is congested.

Also, have you checked that your machine isn't bogged down with malware orthere's no inordinate CPU usage?

 

[timekiller]

Also, treat people the way you want to be treated. I can't comment what exactly you spoke to them, but just remember that be it PTCL, Nayatel, Zong or whoever, the person at the other end of the phone call is also a human being.

That said, I've never had an issue with Nayatel. Are you a torrenter/seedbox uploader? Are you checking via wifi or wired ethernet? Are you sure nobody else, as well as no other app, is using the internet while you're testing? Because your downstream looks fine for 10Mbps but the only reason why you'd get such low upload speeds is if your network is congested.

Also, have you checked that your machine isn't bogged down with malware orthere's no inordinate CPU usage?

Nayatel is a fiber based company he should get 10mb upload and download with that said I have 20mb stormfiber. I get full upload speed even if everyone in my home is downloading at the same time. Besides which fiber based company have data limits.

 

[WajieRaja]

Perhaps you need to call in support to have a look at your setup.

I tried. I'll do it again. They keep saying things like its working fine here etc. I mean, how does that help me?

Also, treat people the way you want to be treated. I can't comment what exactly you spoke to them, but just remember that be it PTCL, Nayatel, Zong or whoever, the person at the other end of the phone call is also a human being.

Take the manners brigade somewhere else buddy.

 

[CerebralTiger]

I tried. I'll do it again. They keep saying things like its working fine here etc. I mean, how does that help me?

The problem with Nayatel support is that they're so hellbent on troubleshooting customer complaints using their own standard procedures that they otherwise don't investigate queries even if it's an obvious issue. Following their instructions to test your connection statistics is pretty much the only way to get them to issue a trouble ticket.

 

[MrGutsy]

The problem with Nayatel support is that they're so hellbent on troubleshooting customer complaints using their own standard procedures that they otherwise don't investigate queries even if it's an obvious issue. Following their instructions to test your connection statistics is pretty much the only way to get them to issue a trouble ticket.

This is true for almost all companies including in the west. You have to understand that telephone/complain operators are not network admins with advanced knowledge. No company is going to employ 10s or 100s of professionals to handle complains on telephone. Network admins don't come cheap.
Your normal complaint handler has basic knowledge of company and they are issued a guideline book which has the standard procedure to follow in print. Its just basic stuff which you have to follow and if that doesn't fix only then they are supposed to escalate the issue to concerned person.
Yesterday i contacted origin/EA support and i had to follow through the same normal procedure. I was in chat for 45 Minutes following stuff like (Please clear your history and retry store) and only after following each steps did he registered my case.

So next time when you contact any support don't assume you are talking with an expert who will be able to fix your problem out right. That's not how things work 99% of the time.

 

[CerebralTiger]

This is true for almost all companies including in the west. You have to understand that telephone/complain operators are not network admins with advanced knowledge. No company is going to employ 10s or 100s of professionals to handle complains on telephone. Network admins don't come cheap.
Your normal complaint handler has basic knowledge of company and they are issued a guideline book which has the standard procedure to follow in print. Its just basic stuff which you have to follow and if that doesn't fix only then they are supposed to escalate the issue to concerned person.
Yesterday i contacted origin/EA support and i had to follow through the same normal procedure. I was in chat for 45 Minutes following stuff like (Please clear your history and retry store) and only after following each steps did he registered my case.

So next time when you contact any support don't assume you are talking with an expert who will be able to fix your problem out right. That's not how things work 99% of the time.

I'm aware that they aren't experts, but they aren't supposed to be entirely clueless either. Yes indeed, standard procedures have to be followed, but they should lead to a fruitful outcome, which didn't seem to be the case here:

They keep saying things like its working fine here etc.

Also, EA support is a nightmare.

 

[Fluorescent]

Nayatel support isn't half as good as it used to be. I often have to make multiple calls and emails before I can get something going. I've also faced recurrent issues with problems that have been "fixed", because the tech will tell me he'll fix it right after the call, doesn't, and the whole thing happens again.

The guy who installed my router (to the huawei modem) set the same login/pw for both devices, ensuring me that any computer/phone would automatically pick the device with the stronger signal. This didn't happen and ended up being very problematic. I called them up to ask how to change the login/pw to one of the devices (I'm quite computer illiterate). They said it wasn't possible for me to do it via my laptop, and someone would have to visit. A tech came, attached his laptop, changed the login/pw. I didn't even have to ask him, he voluntarily told me I didn't need a home visit for this, as I could've easily been instructed over the phone.

Over the last 3-4 years I've had many problems like this. Following up is useless cuz theres no chance of a refund. Nayatel purports to follow "rules", but these rules always seem to be in Nayatels favors. Its quite monopolistic now, and it shows.

Honestly, some ISPs in other cities have badly overtaken Nayatel in every way. I wish we had some competition here.

 

[shaheerk]

Nayatel support isn't half as good as it used to be. I often have to make multiple calls and emails before I can get something going. I've also faced recurrent issues with problems that have been "fixed", because the tech will tell me he'll fix it right after the call, doesn't, and the whole thing happens again.

The guy who installed my router (to the huawei modem) set the same login/pw for both devices, ensuring me that any computer/phone would automatically pick the device with the stronger signal. This didn't happen and ended up being very problematic. I called them up to ask how to change the login/pw to one of the devices (I'm quite computer illiterate). They said it wasn't possible for me to do it via my laptop, and someone would have to visit. A tech came, attached his laptop, changed the login/pw. I didn't even have to ask him, he voluntarily told me I didn't need a home visit for this, as I could've easily been instructed over the phone.

Over the last 3-4 years I've had many problems like this. Following up is useless cuz theres no chance of a refund. Nayatel purports to follow "rules", but these rules always seem to be in Nayatels favors. Its quite monopolistic now, and it shows.

Honestly, some ISPs in other cities have badly overtaken Nayatel in every way. I wish we had some competition here.

PTCL VDSL (considering their fiber coverage isn't everywhere, I guess)? Lol.

You have Optix in a few corners of Pindi. Then there's Transworld if you live in DHA 1/2 or Bahria phase 1.

Not much of a choice. But I'm surprised you're having issues with their customer service. I didn't (and I only stopped using them in September cause we shifted houses and there's no Nayatel where I live).

But the limited bandwidth they give you won't work with my IPTV requirements.

Sent from my Pixel 2 using Tapatalk

 

[Fluorescent]

I've had many issues over the last few years. Support is still polite, but I generally have to contact them several times via phone and email as reminders. I also have to follow up after the problem has been fixed, and ask them to send me a confirmatory email, which I can use as evidence should a dispute arise. Eg, I've had adjustments made to my bill because I was charged for a service I didn't ask for. But at the end of the month, I ended up being charged, and at that time I couldn't "prove" my case since I had no documentation. So now, if anything like this happens, I have to keep emailing and calling them until they'll send me an email about the adjustment.

So its many small things like this, overall, its just not as hassle free as it used to be, but clearly still better than PTCL. I hope transworld and PTCL VDSL can get going, just their presence alone will force Nayatel to step it up.

 

[murtaza12]

I hope transworld and PTCL VDSL can get going, just their presence alone will force Nayatel to step it up.

Unfortunately that won't be enough. Not a lot of people are aware of Nayatel's deteriorating quality of service.

Nayatel was made out to seem like the greatest ISP in Pakistan at one time, everyone thought it would be a blessing if NTL was made available in their area, people still think that even now, because of all the hype.

PTCL on the other hand is badnaam nationwide, and despite launching GPON which doesn't have any major flaws, people are still hesitant to subscribe to them, because of the pathetic experiences they had when they used PTCLs DSL.

Transworld and PTCL GPONs presence here in Bahria hasn't made the slightest difference in Nayatel's ability to fool people into subscribing to their garbage service.

Just in Bahria Phase 1, almost every house has the 'NAYATEL FIBER INSTALLED AT THIS PREMISES' badge outside next to the gate.

 

[Lord Ammar]

Nayatel's deteriorating quality of service.

It's amazing how often the most vocal critics of different products and services are those who have actually never used them or barely if ever at all.

Nayatel is still the most reliable ISP out there with the best customer service. How do I know it? Because I've been their customer since 2011. Is it expensive? Yes. But you already know that, so no point Abuses will lead to baning about something the company isn't hiding.

 

[Haseeb BSAA]

It's amazing how often the most vocal critics of different products and services are those who have actually never used them or barely if ever at all.

Nayatel is still the most reliable ISP out there with the best customer service. How do I know it? Because I've been their customer since 2011. Is it expensive? Yes. But you already know that, so no point Abuses will lead to baning about something the company isn't hiding.

Kinda off-topic but who cares about their customer service and reliability when they can't even provide connection everywhere in their main city where they've been for about 15 years now. PTCL is 200x better simply because having something is better than having nothing. PTCL is available in like every single street and here's nayatel, boasting in their ads like crazy and not even being able to cover one city properly, such a shame. I moved to Islamabad in August 2016 and it's about 2.5 years now, I've sent them non-stop mails over the past and they've never been able to give a satisfactory response nor an ETA. What's annoying is that the service is available a few streets away.
True terrible company in my eyes and I'll continue to say Nayatel sucks until they start stepping up their coverage.

 

[shaheerk]

Kinda off-topic but who cares about their customer service and reliability when they can't even provide connection everywhere in their main city where they've been for about 15 years now. PTCL is 200x better simply because having something is better than having nothing. PTCL is available in like every single street and here's nayatel, boasting in their ads like crazy and not even being able to cover one city properly, such a shame. I moved to Islamabad in August 2016 and it's about 2.5 years now, I've sent them non-stop mails over the past and they've never been able to give a satisfactory response nor an ETA. What's annoying is that the service is available a few streets away.
True terrible company in my eyes and I'll continue to say Nayatel sucks until they start stepping up their coverage.

Apples vs. oranges. Can't compare DSL to fiber. Both involve different levels of investment.

They comparing Nayatel with any other fiber company in Pindi Islamabad for residential connections.

Sent from my Pixel 2 using Tapatalk

 

[Haseeb BSAA]

Apples vs. oranges. Can't compare DSL to fiber. Both involve different levels of investment.

They comparing Nayatel with any other fiber company in Pindi Islamabad for residential connections.

Sent from my Pixel 2 using Tapatalk

I had no intention to compare anything connection quality wise, I'm just comparing the two companies, in which, PTCL surely wins. Again as I said, having something is better than having nothing. As long as investment is concerned, fine, no one is demanding them to invest in whole Pakistan, at least invest in Islamabad, ONE FREAKING CITY. Props to PTCL for being available in pretty much every single street of Pakistan, and disappointment over Nayatel not even providing full coverage to their very main city where they've been for about 15 years now.

 

[Lord Ammar]

Kinda off-topic but who cares about their customer service and reliability when they can't even provide connection everywhere in their main city where they've been for about 15 years now. PTCL is 200x better simply because having something is better than having nothing. PTCL is available in like every single street and here's nayatel, boasting in their ads like crazy and not even being able to cover one city properly, such a shame. I moved to Islamabad in August 2016 and it's about 2.5 years now, I've sent them non-stop mails over the past and they've never been able to give a satisfactory response nor an ETA. What's annoying is that the service is available a few streets away.
True terrible company in my eyes and I'll continue to say Nayatel sucks until they start stepping up their coverage.

By your logic a Toyota Corolla is better than a Bentley because at least you can easily buy a Corolla in Pakistan. Nonavailability is not the topic of discussion here. People who cannot even get the connection aren't even Nayatel's target market, so they're irrelevant. My point was if it's available in your area, it's most likely going to be the most reliable one. The moderator above you who has strong opinions about everything he has never used also had PTCL GPON. If it was really that awesome, he wouldn't have moved to TW.

 

[Haseeb BSAA]

People who cannot even get the connection aren't even Nayatel's target market, so they're irrelevant.

That's why I said "Kinda off-topic", no intention whatsoever to talk about their connection quality, just meant to say that Nayatel as a company SUCKS BIG TIME and there's no second thought on that.
I would never talk a word about Nayatel if they wouldn't say "we hope to serve you soon", "We are partially available in your area" and their ads wouldn't pop right into my face on Facebook. If Islamabad their main city where they've been TRY HARDing for past 15 years can't completely be their "target audience" then yes, I'm gonna say, Nayatel sucks.

 

[Lord Ammar]

That's why I said "Kinda off-topic", no intention whatsoever to talk about their connection quality, just meant to say that Nayatel as a company SUCKS BIG TIME and there's no second thought on that.
I would never talk a word about Nayatel if they wouldn't say "we hope to serve you soon", "We are partially available in your area" and their ads wouldn't pop right into my face on Facebook. If Islamabad their main city where they've been TRY HARDing for past 15 years can't completely be their "target audience" then yes, I'm gonna say, Nayatel sucks.

How many exchanges has PTCL converted to GPON in the past 3 years with all the money and man power and not to mention government connections they have? How much of Lahore does Stromfiber cover? How many customers does Transworld or Optix cover?

 

[LordBison]

If your issue is still not addressed, let me know the User ID via PM. I have contacts in Nayatel who can assist you.

Generally there support is good but sometimes you feel exactly like that and then I have to reach out to my friends there for help.