NA: Availing Seagate Warranty

[ShuAK]

Salam Every one

i need ur advice/suggestion in claiming warranty from seagate.

i bought a 1TB seagate HDD in 2010 from Media Int'l ISB. as usual they gave me 10 months warranty. few days back it got bad sectors and within a day or two it become dead :crying:. i know that seagate use to give 3 years warranty so i checked the website for warranty status and according to seagate i have warranty till august 2013 and i can send my HDD directly to them for repairing/replacing. they send me the packing instructions through e-mail.

so now iam thinking to send my drive to Seagate Singapore through GPO's EMS service. now the question is if i got my drive repaired/replaced and seagate sends it to my address will i be charged customs? what will be the charges? any loopholes to get rid of custom charges? :$

anybody in this regard willing to help? :kid:

BTW i contacted Marsons and Media Int'l and they were not in mood to help.

 

[StrikerX]

You can't export an electronic item unless you have its import documents.

 

[mazkraven]

I wonder why Marsons are not interested to help. :crying:
My HDD is dying cause of bad sectors bought mine in 2009 and has warranty till 19th Oct 2014.
I checked my Warranty Status through Seagate's validation page and it's also telling me to contact Marsons or to create a direct RMA request.

 

[ShuAK]

marsons were saying that as the HDD was not being bought from them by Media Int'l thats why they cannot help me.
i will visit gpo tommorrow to get the complete information about sending and also receiving.

 

[devnull]

So who did they buy it from? Marsons is the sole distributor for Seagate in Pakistan.

Have you tried asking Media International to send the HDD to seagate and claim warranty for you? They might charge you for this but it'll be easier than doing it yourself.

If that doesn't work ask them who their distributor is?

 

[ShuAK]

yeah i asked Media Int'l about claiming the warranty on my behalf but they refused and they also were not willing to tell about the distributor. according to marsons they might have got the drive through grey channel (may be from dubai) thats why they gave 10 months warranty instead of full 3 years.

 

[StrikerX]

Media gets stuff from Dubai yes.

 

[Deadlysoul]

Asalaam walikum, Please let me know if there is any direct method to get warranty replacement from Seagate without much of money/hassle from Custom or else.