Laptop not restarting or shutting down

[MrJayPlays]

Got a weird problem recently . when i try to restart my laptop or even shutdown it just doesnt . it shows shutting down but then a black screen and everything keeps on running and it stays like that . i have to then hold down power button to restart or shutdow . any idea what the problem can be ? yes i have done reinstalls of windows and driver updates but still same

 

[sunny945]

jayzzy bhai have you tried removing the battery from laptop and then reinstall ? also which laptop is this ? and what are your power settings ?
right click desktop > personalize > screensaver > change power setting > choose what the power button do.
check what are these settings saying

 

[MrJayPlays]

jayzzy bhai have you tried removing the battery from laptop and then reinstall ? also which laptop is this ? and what are your power settings ?
right click desktop > personalize > screensaver > change power setting > choose what the power button do.
check what are these settings saying

thanks for prompt reply sunny

Not sure where the cmos battery is in my laptop . for the power button it works fine . its just when i try to try to restart the laptop within windows it does nothing but goes on black screen . check this video u will know what im saying . not my video tho

https://www.youtube.com/watch?v=nNYEgSlx2zI

 

[sunny945]

no no i m asking about laptop's main battery not cmos battery try removing and reinstalling it and are you sure new windows didn't solved your problem ? sometimes malware and some software wont allow proper shutdown but installing new windows usually help. have you installed fresh windows or just updated the previous one ? and was this button working perfectly before ? and which windows is it ? there is shutdown/restart problem with windows 8 so if possible install windows 8.1.

 

[frazgta]

Run malwarebytes just to be sure it's not a malware.

 

[Cerberus]

Did you recently install windows 10?
it happens with my brother's laptop too when updates are being downloaded

 

[unstopabl3]

This is generally a sign of bad battery, how old is your battery?

 

[MrJayPlays]

Did you recently install windows 10?
it happens with my brother's laptop too when updates are being downloaded

Yes my friend i thought it has nothing to do with it. But u saying so tht means thts thr prob?

 

[ikonox]

Try resetting BIOS settings maybe.

Sent from my QMobile i9 using Tapatalk

 

[Cerberus]

Yes my friend i thought it has nothing to do with it. But u saying so tht means thts thr prob?

yes, it happens only in windows 10. win 8.1 works fine

 

[MrJayPlays]

yes, it happens only in windows 10. win 8.1 works fine

Thing is i then resintalled win 7 but it was happening here as well . so dont know whats the prob actually
[MENTION=55118]ikonox[/MENTION] : You mean factory reset BIOS ? if only i knew how to do it safely lol
[MENTION=14308]sunny945[/MENTION]: yea tried it still same :/ . no malware nothing . removed battery tried to restart but still the same i showed u in the video . i have already resinstalled win 7 twice this week same error . i have searched on web they saying to take out the cmos and put it back but dont know where in the laptop the battery is .

 

[ikonox]

[MENTION=3617]JAYZZY[/MENTION] its not that tough thing!

When u start up, it says to press "f1" "f10" or "del" button to go to bios menu, from there u can easily find bios reset setting. (It will not affect your windows). This little thing can solve many many problems.
Give it a try.

I tried googling your issue, u r not alone in "windows shuts down but pc doesnt" "power and wifi lights still on after shut down"


Sent from my QMobile i9 using Tapatalk

 

[MrJayPlays]

@JAYZZY its not that tough thing!

When u start up, it says to press "f1" "f10" or "del" button to go to bios menu, from there u can easily find bios reset setting. (It will not affect your windows). This little thing can solve many many problems.
Give it a try.

I tried googling your issue, u r not alone in "windows shuts down but pc doesnt" "power and wifi lights still on after shut down"


Sent from my QMobile i9 using Tapatalk

yea its still on . orite let me give it a try . if i dont come back to this topic then u shud know something not right . lol

 

[MrJayPlays]

[MENTION=55118]ikonox[/MENTION]: still the same .

looks like i have to find out where the CMOS battery is in the laptop .

 

[LiV3 WiR3]

@JAYZZY : Grab a screw driver, and search "(Your Laptop Model number) Repair" on Youtube. Follow the guide, and Disassemble the laptop completely. Clean the hsf, reapply Thermal paste, and also change CMOS battery OR just change the battery if the Laptop seems clean.

 

[unstopabl3]

@ikonox: still the same .

looks like i have to find out where the CMOS battery is in the laptop .

Do this to refresh your system memory/circuits. Plugin the charger, remove the battery while laptop is still turned on, then press and hold the power off button until laptop is off. Then remove the charger and push the power button for 10-20 seconds. Then put in the battery and start the laptop as normal, see if that resolves your issue.

 

[ikonox]

Anyluck?

Sent from my QMobile i9 using Tapatalk

 

[MrJayPlays]

Na man same story ini. Cant figure out wts thr prob. Reinstalled windows many times already

 

[ikonox]

Na man same story ini. Cant figure out wts thr prob. Reinstalled windows many times already

Get it to a good repair shop!
:/ i am sorry about the trouble you are having...

Sent from my QMobile i9 using Tapatalk

 

[GoldenHawk]

[MENTION=3617]JAYZZY[/MENTION] yaar its a problem with the hibernation file becoming corrupt had the same problem on my lappy after upgrading to win 10 try disabling and then re-enabling hibernation mode it will fix the corrupt file. i did the same and my problem went away

just follow these steps

To make hibernation unavailable, follow these steps:
[LIST]
[*]Click [B]Start[/B], and then type cmd in the [B]Start Search[/B] box. 
[*]In the search results list, right-click [B]Command Prompt[/B], and then click [B]Run as Administrator[/B]. 
[*]When you are prompted by User Account Control, click [B]Continue[/B]. 
[*]At the command prompt, type powercfg.exe /hibernate off, and then press Enter. 
[*]Type exit, and then press Enter to close the Command Prompt window. 
[/LIST]


To make hibernation available, follow these steps:
[LIST]
[*]Click [B]Start[/B], and then type cmd in the [B]Start Search[/B] box. 
[*]In the search results list, right-click [B]Command Prompt[/B], and then click [B]Run as Administrator[/B]. 
[*]When you are prompted by User Account Control, click [B]Continue[/B]. 
[*]At the command prompt, type powercfg.exe /hibernate on, and then press Enter. 
[*]Type exit, and then press Enter to close the Command Prompt window. 
[/LIST]