[SOLVED] Internet working through Ethernet but not through Wifi

[samydroid]

I have been facing a very strange problem for last few weeks. I have 12mbps PTCL vDSL connection and am using Cell-pipe modem with built-in WiFi provided by them.

I get awesome internet speed if I connect my laptop through Ethernet cable but if i connect it through WiFi then following things happen:

1- Internet works like it should; at full speed (occasionally)
2- Internet works but its dead slow (sometimes)
3- internet simply doesn't work like there is no connectivity whatsoever (most of the time - whereas internet is working like charm through Ethernet at the same time)

I thought WiFi of my modem went bad. So I took out my almost brand new D-Link DSL 2730U and connected it with Cell-pipe to make it work like a WiFi modem.

However, exact same things happen even if i connect through D-Link.

The situation is very frustrating. I am seeking help here before going to PTCL. It's certainly not my device's fault and I have not changed any settings either.

Any help in this regard will be highly appreciated.

 

[samydroid]

Anyone? Please help me...

 

[hamidkhatri]

Firstly try to reset ur device via reset button, most of the times resetting solves many problems. But you may loose ur PTCL vDsl settings on it, either save the settings or ask Ptcl for it after resetting.
2ndly if resetting doesnt help, try to change settings of ur modem in wireless settings. Try different settings, for example changing Channels, changing wireless connectivity to either B/G/N etc. Also make sure the antenna of the modem (if it is external) is not loose or something.
4thly keep other radio wave devices away from router and ur laptop.
If none of this helps, go to PTCL and get it fixed or exchanged.

Sent from my XT1033 using Tapatalk

 

[moosvi94]

I have been facing a very strange problem for last few weeks. I have 12mbps PTCL vDSL connection and am using Cell-pipe modem with built-in WiFi provided by them.

I get awesome internet speed if I connect my laptop through Ethernet cable but if i connect it through WiFi then following things happen:

1- Internet works like it should; at full speed (occasionally)
2- Internet works but its dead slow (sometimes)
3- internet simply doesn't work like there is no connectivity whatsoever (most of the time - whereas internet is working like charm through Ethernet at the same time)

I thought WiFi of my modem went bad. So I took out my almost brand new D-Link DSL 2730U and connected it with Cell-pipe to make it work like a WiFi modem.

However, exact same things happen even if i connect through D-Link.

The situation is very frustrating. I am seeking help here before going to PTCL. It's certainly not my device's fault and I have not changed any settings either.

Any help in this regard will be highly appreciated.

try to update your wifi Drivers and also enable Xpress technology in modem's wifi settings

 

[murtaza12]

According to StrikerX, the CellPipe modem is really old and 802.11n WiFi. Your signal may be inconsistent and you'll face drop outs.
My recommendation:

Disable WLAN and hide the SSID of your Cellpipe modem.
Buy 2,000 rs TP-Link dual antenna router and connect the LAN 4 port of the CellPipe modem to the Blue (WAN) port of the TP-Link router and use that as your WiFi AP.

 

[yasirashraf100]

I think you try searching from google about your problem because i anyone tell you about your problem maybe it's not solved due to internet problem is very dangerous

 

[frazgta]

I have been facing a very strange problem for last few weeks. I have 12mbps PTCL vDSL connection and am using Cell-pipe modem with built-in WiFi provided by them.

I get awesome internet speed if I connect my laptop through Ethernet cable but if i connect it through WiFi then following things happen:

1- Internet works like it should; at full speed (occasionally)
2- Internet works but its dead slow (sometimes)
3- internet simply doesn't work like there is no connectivity whatsoever (most of the time - whereas internet is working like charm through Ethernet at the same time)

I thought WiFi of my modem went bad. So I took out my almost brand new D-Link DSL 2730U and connected it with Cell-pipe to make it work like a WiFi modem.

However, exact same things happen even if i connect through D-Link.

The situation is very frustrating. I am seeking help here before going to PTCL. It's certainly not my device's fault and I have not changed any settings either.

Any help in this regard will be highly appreciated.

The chances of both routers malfunctioning are extremely rare.

I think the problem is either in your PC/ Laptop or there's some interference in the 2.4Ghz band.

1. Are you using a PC or a Laptop?
2. Which network adaptor do you have installed?
3. Have you checked on more than 1 computers?
4. Try running a continuous ping test to the router (e.g. if the IP of the router is 192.168.1.1, type this in command prompt and check your ping times when your connection slows down)

ping 192.168.1.1 -t

Report back.

 

[samydroid]

Firstly try to reset ur device via reset button, most of the times resetting solves many problems. But you may loose ur PTCL vDsl settings on it, either save the settings or ask Ptcl for it after resetting.
2ndly if resetting doesnt help, try to change settings of ur modem in wireless settings. Try different settings, for example changing Channels, changing wireless connectivity to either B/G/N etc. Also make sure the antenna of the modem (if it is external) is not loose or something.
4thly keep other radio wave devices away from router and ur laptop.
If none of this helps, go to PTCL and get it fixed or exchanged.

Sent from my XT1033 using Tapatalk

Sadly, none worked. Only going to PTCL option is left. Will do it as a last resort.

- - - Updated - - -

try to update your wifi Drivers and also enable Xpress technology in modem's wifi settings

Cell pipe asks for either update file or an address to download update file from. I have neither of these.

 

[samydroid]

According to StrikerX, the CellPipe modem is really old and 802.11n WiFi. Your signal may be inconsistent and you'll face drop outs.
My recommendation:

Disable WLAN and hide the SSID of your Cellpipe modem.
Buy 2,000 rs TP-Link dual antenna router and connect the LAN 4 port of the CellPipe modem to the Blue (WAN) port of the TP-Link router and use that as your WiFi AP.

Done already! With both TP Link wifi router and DLink ADSL + Wifi router.

 

[murtaza12]

Done already! With both TP Link wifi router and DLink ADSL + Wifi router.

Still not working?

Sent from my Nexus 6

 

[samydroid]

The chances of both routers malfunctioning are extremely rare.

I think the problem is either in your PC/ Laptop or there's some interference in the 2.4Ghz band.

1. Are you using a PC or a Laptop?
2. Which network adaptor do you have installed?
3. Have you checked on more than 1 computers?
4. Try running a continuous ping test to the router (e.g. if the IP of the router is 192.168.1.1, type this in command prompt and check your ping times when your connection slows down)

ping 192.168.1.1 -t

Report back.

Ok let me clear the situation. I have a laptop and it is connected through ethernet cable and internet works just fine on it. But my other laptop, 4 mobile devices and all other devices connected through wifi are facing issues. If I remove the ethernet from my laptop and connect through wifi then it starts behaving the same way.

1. Are you using a PC or a Laptop? Laptops
2. Which network adaptor do you have installed? Atheros (something like that)
3. Have you checked on more than 1 computers? Yes
4. Try running a continuous ping test to the router (e.g. if the IP of the router is 192.168.1.1, type this in command prompt and check your ping times when your connection slows down). If i do this while I'm connecting through ethernet, the results are like "Reply from IP: bytes = 32 time = 1ms TTL = 64". However, if I do this while connected through wifi the following results come after a series of "Request timed out" messages: "Reply from IP: bytes = 32 time = 3585ms TTL = 64". Time varies from 1403 ms to 3585ms. And then timed out messages pop up.

- - - Updated - - -

Still not working?

Sent from my Nexus 6

yeah, still not working...

 

[murtaza12]

Ok let me clear the situation. I have a laptop and it is connected through ethernet cable and internet works just fine on it. But my other laptop, 4 mobile devices and all other devices connected through wifi are facing issues. If I remove the ethernet from my laptop and connect through wifi then it starts behaving the same way.

1. Are you using a PC or a Laptop? Laptops
2. Which network adaptor do you have installed? Atheros (something like that)
3. Have you checked on more than 1 computers? Yes
4. Try running a continuous ping test to the router (e.g. if the IP of the router is 192.168.1.1, type this in command prompt and check your ping times when your connection slows down). If i do this while I'm connecting through ethernet, the results are like "Reply from IP: bytes = 32 time = 1ms TTL = 64". However, if I do this while connected through wifi the following results come after a series of "Request timed out" messages: "Reply from IP: bytes = 32 time = 3585ms TTL = 64". Time varies from 1403 ms to 3585ms. And then timed out messages pop up.

- - - Updated - - -



yeah, still not working...

Ping test to your router is showing insane results.
First off, if it isn't already, I'm gonna need you to DISABLE WIFI on the DLink modem.

Connect through WAN to the TPLink router.
Set up a WiFi SSID
Download WiFi Analyzer
Open it and see what 2.4GHz channel is being used by your neighbors, it's usually Channel 1 or 6. If they are those channels, set your router to use Channel 11 and use 40MHz channel width (that's a bit mean for your neighbors lol but who cares).
Then go to Wireless security, use WPA/WPA2-PSK, set a password and change encryption to AES Only.
NOTE: If you have really old devices, then use TKIP+AES, otherwise just AES is better.
Then go down to security, disable SPI Firewall.
Lastly, reboot your TPLink router.

Forget the network on all devices.
Re-connect and tell me if it works out for you.

Sent from my Nexus 6

 

[samydroid]

Ping test to your router is showing insane results.
First off, if it isn't already, I'm gonna need you to DISABLE WIFI on the DLink modem.

Connect through WAN to the TPLink router.
Set up a WiFi SSID
Download WiFi Analyzer
Open it and see what 2.4GHz channel is being used by your neighbors, it's usually Channel 1 or 6. If they are those channels, set your router to use Channel 11 and use 40MHz channel width (that's a bit mean for your neighbors lol but who cares).
Then go to Wireless security, use WPA/WPA2-PSK, set a password and change encryption to AES Only.
NOTE: If you have really old devices, then use TKIP+AES, otherwise just AES is better.
Then go down to security, disable SPI Firewall.
Lastly, reboot your TPLink router.

Forget the network on all devices.
Re-connect and tell me if it works out for you.

Sent from my Nexus 6

While I am on it, I want to highlight another issue which I forgot to mention that if I turn off wifi on my device and then turn it on again then it would take substantial time and attempts to get connected again. Be it cell pipe or d-link, it happens with every device and router.

 

[murtaza12]

While I am on it, I want to highlight another issue which I forgot to mention that if I turn off wifi on my device and then turn it on again then it would take substantial time and attempts to get connected again. Be it cell pipe or d-link, it happens with every device and router.

Turning WiFi on and off or the modem/router itself?

Sent from my Nexus 6

 

[frazgta]

Ping test to your router is showing insane results.
First off, if it isn't already, I'm gonna need you to DISABLE WIFI on the DLink modem.

Connect through WAN to the TPLink router.
Set up a WiFi SSID
Download WiFi Analyzer
Open it and see what 2.4GHz channel is being used by your neighbors, it's usually Channel 1 or 6. If they are those channels, set your router to use Channel 11 and use 40MHz channel width (that's a bit mean for your neighbors lol but who cares).
Then go to Wireless security, use WPA/WPA2-PSK, set a password and change encryption to AES Only.
NOTE: If you have really old devices, then use TKIP+AES, otherwise just AES is better.
Then go down to security, disable SPI Firewall.
Lastly, reboot your TPLink router.

Forget the network on all devices.
Re-connect and tell me if it works out for you.

Sent from my Nexus 6

If this doesn't work then either:

1. There is interference being caused by some other device in your house (microwave/ cordless phones/ bluetooth speakers?). You'll have to research what devices cause interference and check if turning them off helps.
2. Someone is trying to hack into your router (Unlikely but not impossible). Make sure WPS is disabled on your router and you're on AES WPA2 encryption.

 

[samydroid]

Turning WiFi on and off or the modem/router itself?

Sent from my Nexus 6

Wifi, not modem.

I have changed the channel to 11 and width to 40MHz. Disabled and enabled security features as advised.

It seems to be working fine now. I will report later today if it starts behaving weird again.

- - - Updated - - -

If this doesn't work then either:

1. There is interference being caused by some other device in your house (microwave/ cordless phones/ bluetooth speakers?). You'll have to research what devices cause interference and check if turning them off helps.
2. Someone is trying to hack into your router (Unlikely but not impossible). Make sure WPS is disabled on your router and you're on AES WPA2 encryption.

1. No, nothing like that around.
2. LOL I hope that's not the case. Yeah, I have done it. I hope it doesn't go mad again.

 

[samydroid]

[MENTION=25535]frazgta[/MENTION] [MENTION=42544]murtaza12[/MENTION]

Thanks very much guys. The issue seems to be resolved as its been 3 days and not a single time I faced that issue again.