Feedback on Czone?

[Ali250]

AoA all,
I'm planning on buying a laptop from Czone, but first I want to know how their customer service is because previously I've always bought hardware from Galaxy. So some feedback would be appreciated. In specific I wanna know if they easily take products back in warranty or if they start coming up with lame excuses to make you pay for the repair.

Thanks in advance.

 

[hasanJ]

Bought a lot of stuff from them but never needed to claim any warranty
Recently bought a Laptop aswell from Czone and i personally trust them more than i trust Galaxy

 

[Dragg3r]

They are just fine. . . .i don't have any bad experience from them

 

[StrikerX]

They are fine, bought a couple of things few years back.

Btw which laptop are you buying from czone? cause galaxy are giving up to Rs. 6,000 discount on some laptops.

 

[Ali250]

Right, I'll take this as a green light to go ahead.

They are fine, bought a couple of things few years back.

Btw which laptop are you buying from czone? cause galaxy are giving up to Rs. 6,000 discount on some laptops.

They are, but the fact that they only give a 90 day warranty on the battery shows that they're actually selling refurbished items (asked one of my relatives who sells laptops and he said it). Czone on the other hand is giving a full 1 year international company warranty on all items. And they've cut down on their prices recently as well (prolly to compete with Galaxy).

 

[StrikerX]

Just keep this in mind, International Warranty = You'll have to pay for shipping charges when the store sends it for RMA.

And that battery thing is news to me -__-

p.s though I don't know why czone is giving intl. warranty on those DELL laptops as DELL has local presence in Pakistan.

 

[hasanJ]

Just keep this in mind, International Warranty = You'll have to pay for shipping charges when the store sends it for RMA.

And that battery thing is news to me -__-

p.s though I don't know why czone is giving intl. warranty on those DELL laptops as DELL has local presence in Pakistan.

For local warranty on Dell u have to pay ~1500Rs Extra at Czone

 

[xYcRaiN]

i had a bad experience about czone they showed me very bad attitude at that time i was about to throw that thing at there face and about galaxy dealing with them since 4years they never show me bad attitude everyone talks politely and if u want more reliable person about customer service for laptop i would personally suggest visit this shop Point One Computer they are at bahadurabad yahan ek banda hota hai woh acha banda hai deal with him on credit as well bought laptop and some new stuff for my desktop pc from here

 

[GhaniKhan]

They r Reliable...but cant say about Warranty Terms...but have bought few things from them and i recieve it with Great Packing...

 

[sp20v]

Both Are OK But When Comes On Returns and Claiming Some Warranty...Everyone Changed.....!!

I Prefer GALAXY....!!!

 

[Ali250]

Just keep this in mind, International Warranty = You'll have to pay for shipping charges when the store sends it for RMA.

And that battery thing is news to me -__-

p.s though I don't know why czone is giving intl. warranty on those DELL laptops as DELL has local presence in Pakistan.

The model I'm buying they've imported from Dubai so only international warranty is applicable on it.
Yeah they said I'll have to cough up 3.5k to have it RMA'ed back -,-

For local warranty on Dell u have to pay ~1500Rs Extra at Czone

*Rs.1000
That doesn't technically make it local warranty, it just means that Czone will cover the price of sending the product in RMA. It's actually just a clever way of making money because very few laptops genuinely break down in the first year due to factory defects and they end up profiting.

 

[TheProfezzor]

Had a lot of dealing with Galaxy, in the past few years. I would suggest you deal with czone. Galaxy isn't worth what it.

Note: I am not an agent from czone, btw.

 

[prohyper]

Sharing my experience,I bought a flash drive corsair voyagar 16gb from CZ but the shipment got misplaced by the shitty courier OCS then i contacted CZ and tell them the story they said they will confirm and will

give me a call the next day i got a call from CZ they said yes the courier company lost the shipment and now they will give me my money back but i told them to send me another driver instead via reputable Courier service

and they send me a new Flash drive.

In short my first deal with an online store went good.