Android and Samsung Experts needed

[Mephisto]

Hi!

So i'm in a pickle of a situation...

I got a new Samsung Galaxy A5 from work not over 2 weeks ago... however, over the weekend it slipped off a table, fell and cracked the screen - I've dropped my iphone 4 numerous times but never had its screen shattered


Anyway, I now need to get this fixed. I have the following options and need your advice.


First advice is from Samsung Experts:

I don't have the warranty card since the office kept it, but I have the box and it has a sticker with "Accidental Coverage".


Question 1- Will this be covered in warranty for free? If not, what will be the charges?


I spoke to my office [did not tell them I broke the phone but asked for their policy on warranty] and they have the following policy:

If Samsung charges them for damages, then I'll have to pay. Simple.

I took the phone to Hafeez Center [Shop: Links International] and they said it'll cost me 12.5K to fix the screen


Question 2 - Now here comes the other problem. I've rooted my phone - so does that mean my warranty is void? If yes - then please help with Question 3




Question 3 - For Android and Samsung Experts - How to unroot a phone with shattered screen? I tried ADB and Droid @ Screen software to access my phone, but I can't authorize my computer since I can't see or touch anything on my screen



Please help!

 

[djkido316]

Hi!

So i'm in a pickle of a situation...

I got a new Samsung Galaxy A5 from work not over 2 weeks ago... however, over the weekend it slipped off a table, fell and cracked the screen - I've dropped my iphone 4 numerous times but never had its screen shattered


Anyway, I now need to get this fixed. I have the following options and need your advice.


First advice is from Samsung Experts:

I don't have the warranty card since the office kept it, but I have the box and it has a sticker with "Accidental Coverage".


Question 1- Will this be covered in warranty for free? If not, what will be the charges?


I spoke to my office [did not tell them I broke the phone but asked for their policy on warranty] and they have the following policy:

If Samsung charges them for damages, then I'll have to pay. Simple.

I took the phone to Hafeez Center [Shop: Links International] and they said it'll cost me 12.5K to fix the screen


Question 2 - Now here comes the other problem. I've rooted my phone - so does that mean my warranty is void? If yes - then please help with Question 3




Question 3 - For Android and Samsung Experts - How to unroot a phone with shattered screen? I tried ADB and Droid @ Screen software to access my phone, but I can't authorize my computer since I can't see or touch anything on my screen



Please help!

1 : Accidental coverage is mostly offered by Greentech Who are official resellers of Samsung in Pakistan. And they will not charge you a penny. Its what accidental coverage is for

2 : Screen is dead. SO how would they know if the Device is rooted or not? Just take the phone to them. Don't tell that you've rooted the phone and you should be find. They won't check unless they've been told.

3 : USB Debugging needs to be ON in order for Screen software to work.

 

[ASKnASK]

They can check the root status without the screen too but it shouldn't matter. Don't think they'd take away your accidental damage coverage over rooting.

Your screen is broken, and this comes under the accidental damage coverage. You won't have to pay anything.

 

[Mephisto]

thank you boys - that's a relief to know that they dont check rooting if not necessary.

I do have the USB Debugger on - had it from before and I can see portion of my screen, though as time goes on, it's getting filled more and more with dark black patches of liquid crystals.


I'll take it to the office and ask for a warranty. Now my next hope is office procurement dont rip me off (assholes rip everyone off whenever possible)... will be raising some hell then




EDIT:

Just as a note: The person at the office did state first that damages will be paid by end user but when I asked him that the box has "accidental coverage" and it makes no sense for them to charge me, only then they said that if Samsung charges them then I'll have to pay. So I'm skeptical.

BTW - this phone is from M&P.

 

[djkido316]

thank you boys - that's a relief to know that they dont check rooting if not necessary.

I do have the USB Debugger on - had it from before and I can see portion of my screen, though as time goes on, it's getting filled more and more with dark black patches of liquid crystals.


I'll take it to the office and ask for a warranty. Now my next hope is office procurement dont rip me off (assholes rip everyone off whenever possible)... will be raising some hell then




EDIT:

Just as a note: The person at the office did state first that damages will be paid by end user but when I asked him that the box has "accidental coverage" and it makes no sense for them to charge me, only then they said that if Samsung charges them then I'll have to pay. So I'm skeptical.

BTW - this phone is from M&P.

Although M&P offers Free accidental coverage. Only way to find out is to take the phone to them. And ask them.

 

[mave3]

Issue koi nahi hai...coz Samsung is offer accidential coverage now in pakistan

 

[Pleasant]

call M&P and record the call ask him my phone screen got cracked will it be covered in Accidental coverage it carries your Accidental coverage warranty
get the clear answer take that as a evidence if office guy asks you some amount show him the recording

 

[Mephisto]

Thank you guys - I've been trying to reach out to M&P all day today but no body picked up the phone

Called their Lahore Samsung Service Center - 042-35784718-19

I got the number from here: .::: Distribution Network : Muller and Phipps Pakistan (Pvt) Limited. :::.


I might just go visit them if I can't get hold of them tomorrow. My only concern is the rooting - lets see... I hope its no big deal...

 

[mohsinmk]

good luck then now go and get your phone repaired and hope they don't charge u! #FREE #FREE