VDSL settings?

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Hassan Syed

Talented
Dec 20, 2009
81
1
13
I need guidence for the VDSL settings. My modem is of VDSL type and my exchange also have VDSL card installed in it. However, my modem is still running on ADSL mode instead of VDSL. As soon as I delete the settings from ATM Interface my Internet stop working. Unfortunately PTCL employees have no idea about this thing in my area. Anyone who have idea and can guide me please just point me in right direction so that I can fix this issue by my own. From PTCL side I am already on VDSL and I already have the VDSL supported router from PTCL. I know I need VDSL ID but currently I don't have it
 
H

hassandx

Proficient
Feb 11, 2007
990
0
21
peshawar
Hassan Syed said:
I need guidence for the VDSL settings. My modem is of VDSL type and my exchange also have VDSL card installed in it. However, my modem is still running on ADSL mode instead of VDSL. As soon as I delete the settings from ATM Interface my Internet stop working. Unfortunately PTCL employees have no idea about this thing in my area. Anyone who have idea and can guide me please just point me in right direction so that I can fix this issue by my own. From PTCL side I am already on VDSL and I already have the VDSL supported router from PTCL. I know I need VDSL ID but currently I don't have it
Click to expand...
Complain on 1218 about this. U have to be on vdsl mode in order for ur vdsl modem to work. And u will need vlan mux id from ur area exchange for ur vdsl modem in order for it to work.

Sent from my HTC One_M8 using Tapatalk
 
D

dinomario

Newbie
Oct 26, 2017
13
0
1
Hassan Syed said:
I need guidence for the VDSL settings. My modem is of VDSL type and my exchange also have VDSL card installed in it. However, my modem is still running on ADSL mode instead of VDSL. As soon as I delete the settings from ATM Interface my Internet stop working. Unfortunately PTCL employees have no idea about this thing in my area. Anyone who have idea and can guide me please just point me in right direction so that I can fix this issue by my own. From PTCL side I am already on VDSL and I already have the VDSL supported router from PTCL. I know I need VDSL ID but currently I don't have it
Click to expand...
Did you receive the VDSL login details from PTCL?
 
H

Hassan Syed

Talented
Dec 20, 2009
81
1
13
dinomario said:
Did you receive the VDSL login details from PTCL?
Click to expand...
I have port number for VDSL. Problem is people in my PTCL exchange do not have any idea about VDSL. they are doing ADSL settings and telling people that VDSL is running. Whereas in reality it is ADSL.
 
H

Hassan Syed

Talented
Dec 20, 2009
81
1
13
hassandx said:
Complain on 1218 about this. U have to be on vdsl mode in order for ur vdsl modem to work. And u will need vlan mux id from ur area exchange for ur vdsl modem in order for it to work.

Sent from my HTC One_M8 using Tapatalk
Click to expand...
VDSL 2 modem i have from PTCL. Model is ZXHN H168N v2.2. It is latest modem of PTCL for VDSL. Complain on 1218 is already made but as you know it's PTCL their prime responsibility is to keep customer on hold. VLan Mux ID i already have from PTCL.
 
D

dinomario

Newbie
Oct 26, 2017
13
0
1
Hassan Syed said:
I have port number for VDSL. Problem is people in my PTCL exchange do not have any idea about VDSL. they are doing ADSL settings and telling people that VDSL is running. Whereas in reality it is ADSL.
Click to expand...
Call 1218 in early hours of the morning or very late in the evening so that the hold time is less and ask them to transfer your call to technical department for VDSL settings,,,,,,that how i did it!!!
but i don't think you have setting problem as you said your modem still shows ADSL instead of VDSL i think your connection is still not shifted to VDSL port
 
H

Hassan Syed

Talented
Dec 20, 2009
81
1
13
dinomario said:
Call 1218 in early hours of the morning or very late in the evening so that the hold time is less and ask them to transfer your call to technical department for VDSL settings,,,,,,that how i did it!!!
but i don't think you have setting problem as you said your modem still shows ADSL instead of VDSL i think your connection is still not shifted to VDSL port
Click to expand...
My issue is still not yet resolved. Kindly upload the settings pictures of your VDSL PTCL modem so that I can also get some idea where is the problem
 
W

wannagamer

Intermediate
Dec 23, 2016
148
0
11
You need to get a hold of your local line man. He will supply you with your username and password for your VDSL connection. Once the input has been made; the router will setup itself automatically from the backend.
 
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