PTCL Ripping me off, some help needed

[Aamishaz]

hi. i have been having disastrous 20 days. im getting constant dis connectivity and very low uploads.

my internet does not work, i have talked to 5 operations managers on 1218, in full detail, Mr. Uzair, Mr. Faheem, Mr. Arsalan are the ones i remember.

i have registered 6 complaints for DSL all of which have been resolved by them selves with out , my consent.

i have had 2 times visit of the line man with his assistant at my home and 3 times visit of the DSL officer from my exchange.

i got so mad that they dont do anything. LITERALLY ANYTHING! the line man comes to my home tells me that his job is to ensure the beep of the phone is working correct. thats fine.

that DSL guy comes to my home inside my room where i have my internet setup with my Rig and he FUCKING changes the DSL modes and thats IT! he says its the line problem which will be resolved by the line man.

im like WTF man>? my internet was working fine like a month ago and while i was on 4Mbps package this issue started occuring. then i upgraded to 8Mbps promotion and its all fucked up since then.

when i say them that why dont u switch my line to Fiber instead of Copper they say Fiber is not available anywhere in pakistan. i have read many people here who actually have fiber connection so wtf is that?

i have tried to register my complaints now to 1218 but they are not registering saying that the no of complaints u have registrered is over ur monthly limits now... im like WTTTTTTTTTTTTFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF?????????????????????????????

and BTW here are links to my previous 2 threads for the same issue.

5-6-14: http://www.pakgamers.com/forums/f45/ptcl-dsl-connectivity-speed-help-200764/
10-6-14: http://www.pakgamers.com/forums/f45/ptcl-dsl-data-difference-b-201160/



im so so much annoyed and mad i cant tell u guys ..

now another story. i have called World call for new connection. aunty said the cable internet service is not available in your area. u can get the maximum 512kbps connection of the dongle thingy... im like wtFFFFFFFFFFFFFFFF

i also called COnnect communications. they gave me the number of the local dealer. he gave me no of another person,
now both of them are not receiving my calls. i emailed to [email protected] for the issue. no response from them as well.......


now, WHAT SHOULD I DO TO GET INTERNET IN THIS GOD FORSAKEN FUCKING COUNTRY????

can anybody suggest me what to do for the PTCL assholes? i have not enough resources to file a freaking law suite which they surely deserve!
what can i do? should i disconnect my connection>? what should i do?

@abobobilly can u suggest me anything? for the whole month the problem has been the same and no solution has been provided to me. tomorrow is sunday. another week gone with same problem.
im so frustrated of these PTCL people.

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pls man someone help me im really really disappointed now.

 

[frazgta]

Those are some really bad stats dude. 6dB SNR, no wonder you're facing problems.

Do this:
Connect your router directly to the wire coming from the pole and then post the stats.
IF you're already directly connected to the wire, then I would advise you to downgrade to 4Mb as your line clearly can't support any higher data rates.

 

[Fir3d3mon]

which city are you from? have the 1218 guys put you in touch with the city's broadband manager. If you are from lahore i can give you his number

 

[babarali124]

ok now i had the same issue.. where upload speed is very less abd we face frequent disconectivity.. go to exchange and tell them to change ur jumper settings from the extension room.. they are so noob they wont understand it at all.. i had a friend his brother worked for ptcl so ny issue was fixed after 2 months lolx... ur line etc has no issues.. the only issue is at the exchange.. if ur lucky enough then u might meet someone at the exchange who really knows how to fix ur problem.. else they eill just check downstream and tell u that ur getting 4mb and all that bullshit... they know nothing.. sarkari bharti u know pakistan ptcl is going right now..

 

[mhaqs]

Until you can find some help from the PTCL guys, it's wise to shift to 4MB, since it works for you. Or you can try the following set up, which isn't used by many and the PTCL support guys aren't helpful as well.

There's just one thing common in both the photos. It takes a direct line from the pole to your modem, and if there's a phone/fax connected to the same telephone line, use a line filter for each of the those devices. That'll reduce your problem to quite an extent but if it's already set up this way or you don't have any phones/fax devices on this line, you need to go with the advice on the top.

 

[masternik]

phuck that , i am facing same problem from the day my connection upgraded from 2 MB to 4 MB , but ab downgrade bhi karwa dia , still ek hafte se full warha hua hai :/

 

[surajoad]

Email ur issue to [email protected]
give refrence of ur complaint numbers.

than tweet on @ptclCares
he will resolve ur issue in max two days....
tested methods many times......

 

[mostwanted]

like surajoad said contact [MENTION=24169]ptcl[/MENTION]Cares on tweeter, he will get it done.

 

[RAJNI]

Bro your LOCATION , PLACE you live is > In My Heart < as you have stated in your LOCATION TAB on Pak Gamers

and in my HEART you will find BLACK SOUR Hatred for PTCL almost everything for PAKISTAN - yeah MASHALLAH its Good

BRO quite sincerely and brotherly my ADVICE for you is to keep yourself away from PTCL - Cut It off completely

and Please find your self some other reliable fast internet source