I made the mistake of buying few things from Pakdukaan. They seemed like a legit shop and I was ok in the beginning when I received the things that I bought from them. But their true colors same out later.
I purchased a CRYORIG A80 CPU cooler from them; it failed after just two months. They made me wait for 3 months and there was no sign of the replacement coming anything soon. So I gave them a bad review on their Facebook page. They did not like that. They first asked me to return the CPU air cooler which they had sent me as a temporary solution. After that, they said the following:
Do not trust their positive ratings on Facebook; they force people to remove bad ratings.
Here is what has happened in detail:
On May 29th, I sent the A80 CPU water cooler back to PakDukaan on their instructions. Without telling me, they sent in some air cooler as a temporary solution. I already have a single radiator water cooler [actec h2O 920,] this cooler is very old but it still works. After removing the faulty A80, I installed this old water cooler, so at that time, I didn't need any temporary air cooler solution. So I returned the air cooler that Pakdukaan sent me to them. Below is a screenshot of a message sent by Pakdukaan. In this message, they said the estimated time of getting my replacement is 3 weeks. They said this on 30th May.
Then on 2nd June, they said the following:
They first said to wait for 3 weeks, then they told me to wait for 6 weeks:
Then on 29th June, they sent me the following message:
So they told me to wait for another month. My old water cooler was not able to keep my i7700K processor cooler; during full load, the temp would reach 90C or so. See the following messages:
I paid 15K for the A80 cooler and they said they can only refund 12K.
The above conversation happened on 29th JUNE. I agreed to receive the R1 air cooler because I thought it would keep my CPU's temp under control, but it didn't. During games, the CPU temp would reach 95C. It performed worst than the old water cooler I have, but I did not tell this to Pakdukaan as they believe R1 is a monster cooler. I didn't want to argue about how good or bad the R1 air cooler is.
After that, I waited. On 16th of August, I contacted them as more than 1.5 months had past.
On 22 August, I gave them this review:
Then when I contacted them, they said the following:
As seen above, they said that they have offered me a Full Refund and that I didn't take it. This is a complete lie. When I asked if it is possible to get a refund [on June 29,] this was their reply:
Then here is the latest conversation.
They have mentioned the BenQ monitor; I didn't buy it from them because another shop was selling the same monitor [new and sealed] for 4K less than the price that Pakdukaan was selling it to me for.
Pakdukaan asked me to remove the review if I want to get my money back. I had no choice so I removed the review from their Facebook page. After that, they blocked me on Facebook. I waited for somtime and there was nothing. I couldn't contact them on FB so I called, the guy said to wait and that it may take sometime for them to give me the refund. It seems like they won't be giving me the refund or perhaps they want to delay and make me wait again. I am not going to let them get away with stealing my money that easy. I have contacted a friend in Lahore who is going to file a complaint againt Pakdukaan in Police Station.
After they blocked me on FB, I used my friend's FB account to post my old review back online and I also mentioned how they told me to remove the review if I want my money back.
Update 7:28 PM: As I was writing this thread, Pakdukaan replied to my new review and said the following:
"So we basically devalued two of our brand new products just for you."
They are talking about two air coolers that they sent me. The first one, they sent without even telling me that they are sending me this air cooler. I went to Daewoo and I sent their Brand new product back to them without even looking at what it's name was.
The second air cooler was the R1. They have sent this cooler to someone who wrote a review about it. pakdukaan . com/tech-blog/cryorig-r1-ultimate-cpu-air-cooler-an-in-depth-review-b58.html
When I received this cooler, it was not sealed. Everthing was opened and used. They gave it to someone to write a review and probably also sent to other customers as temporary solution, who knows.
I purchased a CRYORIG A80 CPU cooler from them; it failed after just two months. They made me wait for 3 months and there was no sign of the replacement coming anything soon. So I gave them a bad review on their Facebook page. They did not like that. They first asked me to return the CPU air cooler which they had sent me as a temporary solution. After that, they said the following:
Do not trust their positive ratings on Facebook; they force people to remove bad ratings.
Here is what has happened in detail:
On May 29th, I sent the A80 CPU water cooler back to PakDukaan on their instructions. Without telling me, they sent in some air cooler as a temporary solution. I already have a single radiator water cooler [actec h2O 920,] this cooler is very old but it still works. After removing the faulty A80, I installed this old water cooler, so at that time, I didn't need any temporary air cooler solution. So I returned the air cooler that Pakdukaan sent me to them. Below is a screenshot of a message sent by Pakdukaan. In this message, they said the estimated time of getting my replacement is 3 weeks. They said this on 30th May.
Then on 2nd June, they said the following:
They first said to wait for 3 weeks, then they told me to wait for 6 weeks:
Then on 29th June, they sent me the following message:
So they told me to wait for another month. My old water cooler was not able to keep my i7700K processor cooler; during full load, the temp would reach 90C or so. See the following messages:
I paid 15K for the A80 cooler and they said they can only refund 12K.
The above conversation happened on 29th JUNE. I agreed to receive the R1 air cooler because I thought it would keep my CPU's temp under control, but it didn't. During games, the CPU temp would reach 95C. It performed worst than the old water cooler I have, but I did not tell this to Pakdukaan as they believe R1 is a monster cooler. I didn't want to argue about how good or bad the R1 air cooler is.
After that, I waited. On 16th of August, I contacted them as more than 1.5 months had past.
On 22 August, I gave them this review:
Then when I contacted them, they said the following:
As seen above, they said that they have offered me a Full Refund and that I didn't take it. This is a complete lie. When I asked if it is possible to get a refund [on June 29,] this was their reply:
Then here is the latest conversation.
They have mentioned the BenQ monitor; I didn't buy it from them because another shop was selling the same monitor [new and sealed] for 4K less than the price that Pakdukaan was selling it to me for.
Pakdukaan asked me to remove the review if I want to get my money back. I had no choice so I removed the review from their Facebook page. After that, they blocked me on Facebook. I waited for somtime and there was nothing. I couldn't contact them on FB so I called, the guy said to wait and that it may take sometime for them to give me the refund. It seems like they won't be giving me the refund or perhaps they want to delay and make me wait again. I am not going to let them get away with stealing my money that easy. I have contacted a friend in Lahore who is going to file a complaint againt Pakdukaan in Police Station.
After they blocked me on FB, I used my friend's FB account to post my old review back online and I also mentioned how they told me to remove the review if I want my money back.
Update 7:28 PM: As I was writing this thread, Pakdukaan replied to my new review and said the following:
"So we basically devalued two of our brand new products just for you."
They are talking about two air coolers that they sent me. The first one, they sent without even telling me that they are sending me this air cooler. I went to Daewoo and I sent their Brand new product back to them without even looking at what it's name was.
The second air cooler was the R1. They have sent this cooler to someone who wrote a review about it. pakdukaan . com/tech-blog/cryorig-r1-ultimate-cpu-air-cooler-an-in-depth-review-b58.html
When I received this cooler, it was not sealed. Everthing was opened and used. They gave it to someone to write a review and probably also sent to other customers as temporary solution, who knows.