[HELP] WD 1TB External HDD - Stopped working after accident

[sheeraz]

Help i dropped my hard disk from only 1 feet height. it made a few noices when i switched in again but it worked. Now after 2 days it has stopped working. Its a 1TB WD external harddik which is very expensive at the moment and has data worth 800GB can it b repaired? i think it is a very slight problem as it worked for 2 days after it without any problem. shd i try the freezer trick or not? can anyone in lhr repair it?

 

[LeGenD123]

External HDD are very delicate. Any kind of physical mishandling is dangerous. Freezer trick is risky too.

Try to run it again and make additional backup of the data. Writing on DVDs can be helpful if you do not have sufficient space on your primary HDD. Once you have done this, claim warranty (if applicable).

Otherwise, get it checked by an expert technician who has experience with external HDD related matters.

 

[Ali Man]

Your external Hard drive has been most probably permanently damaged from Inside i.e. either the disc is cracked up or the head has moved from its original retention place causing those clicking sounds. The freezer trick (always being unguarateed) is basically used on HDD's that are starting to fail by natural causes (wear and tear) whereas in your case, you've damaged it yourself so that wouldn't be a liable option.

And from what I understand repairing any hard drive is impossible except for where it came from (the company). As if right now, you should do two important things :
- See if you can backup information off your hard drive somehow by moving it in different positions while connected.
- Claim warranty if applicable, if not, wait for the prices to decrease till you can get a new HDD in a good price.

 

[sheeraz]

thanx for the help

 

[Juste]

warranty claim seems a best choice for you.

 

[sohaib50k]

My hdd also has the same problem, it makes clicking sounds and i consider it dead.

 

[dockash]

Same prolem here, 500 gb drive dead after a fall. Did every thing , even freezer trick but to no avail. Had my complete season of the monk, which i did not see!.downloading it again now

 

[Dark Sith]

ts dead jim ...u killed it ...may it rest in peace in hd heaven ....

i dont think any thing can be done --the platters / head seems to be gone

 

[wfsoomro]

Usually clicking sound is a sign of mechanical failure. So probably your drive won't work. Your best shot would be to keep trying and backup your data if it does eventually.

 

[sheeraz]

yaar there is no clicking sound even

---------- Post added at 01:01 PM ---------- Previous post was at 12:46 PM ----------

ok i checked the WD website and according to it my warranty expires in april 2012 which means i m still under warranty. Can u plz tell me where in pakistan can i claim WD warranty? and also will they only replace my hard disk or will they recover the data too?

 

[YamHEad]

claim the warranty If you cant, then open it up and try to fix it!. Dont plug it in you might risk damaging it further.

 

[sheeraz]

how do i claim the warranty? is WD office available in pakistan?

 

[Ali Man]

how do i claim the warranty? is WD office available in pakistan?

In order to claim warranty :

- You need to have the warranty receipt (and written on it should be when the warranty expires)
- You can claim it from the shop where you bought it from.

 

[barbarian]

check from the dealer from whom u bought that whose warranty he had given POP most probably

 

[sheeraz]

the hard disk is imported and i bought it used. i dont have any receipts either. but i entered the s/n on WD site and they confirmed tht it has a warranty till april 2012. wud i have to send it to singapore to claim warranty?

 

[Ali Man]

the hard disk is imported and i bought it used. i dont have any receipts either. but i entered the s/n on WD site and they confirmed tht it has a warranty till april 2012. wud i have to send it to singapore to claim warranty?

Write an email to WD with all the detail's of your HDD and ask them about it. That's just the best way to know.

 

[wfsoomro]

the hard disk is imported and i bought it used. i dont have any receipts either. but i entered the s/n on WD site and they confirmed tht it has a warranty till april 2012. wud i have to send it to singapore to claim warranty?

Yar i don't know for WD but for SEAGATE there is Marsons Corp USA in Karachi. There might be a similar firm who might handle this issue.

 

[sheeraz]

i think i m more interested in the data rather then the HDD. anyone who can recover the data in lhr? and how much wud it cost?

 

[sheeraz]

bump
10char

 

[omi786]

Bro plz do not use these useless freezing tricks etc.. Check this website http://www.datarecoverypk.tk/