He was robbed on gun the moment he left the shop to go for his bike and they took everything from him besides the bike.
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Oh dears.
That's horrible, however, the chances for it are the same everywhere.
Unless of course, it was a long while back when the situation was bad.
Hoping he got the justice in the end.
back on topic, if you're finding it hard.
Find a spare online and get it shipped to you, then get a professional to do it for you or watch a guide.
I've almost fixed my note 2 that way.