Xbox LIVE FAQ - General Help Thread *READ FIRST POST*

USUF

Dont use -blam!-™
Jan 19, 2007
10,051
1
43
30
Karachi
MODERATOR NOTE: Please use this thread for all General Xbox LIVE related issues and queries. Kindly read through this extensive FAQ before posting questions to avoid wasting your time and ours.

If you feel that we've missed out on some important information that should be added in the FAQ, please contact any Xbox 360 Supervisor or Moderator via Private message or Visitor message. Posting about this in the thread will result in that post getting deleted immediately.



Xbox Live!




Xbox Live is online multiplayer gaming and content delivery service which supports voice chat via headset and soon, video chat through the Live Vision Camera.

There are 2 Xbox Live subscription types:

Xbox Live Silver
- Available for free to all Xbox 360 owner
- Create a Gamertag
- Create your Avatar
- Access to Xbox Live Marketplace
- Insider Movies/Interviews/Previews
- Send and Receive Text / Voice Message
- Private chat with one friend at a time
- Play game online for free on special weekend

Xbox Live Gold
- All the Silver level benefit
- Play Online Multiplayer Game
- You can download some content earlier than Silver members
- Enhanced gamer feedback
- Enhanced friend list management
- Create and join Parties/Video Chat

You’ll get Silver membership for free; and you get Xbox Live Gold 1-month trial with your Xbox 360.

How much does Xbox Live Gold membership going to cost?

1-Month Gold Membership – USD 7.99
3-Months Gold Membership – USD 19.99
12-Months Gold Membership – USD 49.99

You can pay for the membership fees with either credit card or by purchasing Xbox Live Subscription pack (prepaid). With the 12 months membership, you’ll get 1-month membership free, for a total of 13 months.

Pakgamers.com is selling Xbox LIVE subscription cards and Microsoft points at incredibly low prices. Click here to visit our online store and get the best deals!


Gamertag
Gamertag is the universal gamers’ username on Xbox Live. Your friend can locate and message you from Live.

Reputation
A rating provided by the Xbox Live community to a Xbox Live member to indicate how he/she is perceived by other Xbox Live members.

Gamerzone
Gamerzone is an indication of an Xbox Live member style of social gaming. The Choices are:

R&R - For those who just want to hang out and play

Pro - For competitive gamer who must win at all cost

Underground - For gamer who takes an alternate approach to gaming

Family - For gamer who wants to play in a friendly family-like enviroment.

Gamercard
Gamercard summarizes a user profile on Xbox Live. It contains the following information:

- Gamertag
- Gamerscore
- Reputation
- Gamer Zone
- Location
- Motto

This is an example of a Gamercard:


Gamerscore
Each time you complete certain Achievement on your Xbox 360 games, you’ll be awarded with some points that are called Gamerscore. On average, an Xbox 360 games will award you around 1000 Gamerscore; while Xbox Live Arcade game offers around 200 Gamerscore each.

Xbox Live Marketplace



Xbox Live Marketplace is a place where you can download or purchase content. You can download game and movie trailers, game demos, Xbox Live Arcade games, Gamertag pictures, and Xbox 360 Dashboard’s theme.



In the Live Marketplace, the currency used is called Microsoft Points (MS Points). MS Points can be obtained either using Credit Card or MS Points reload card. 1600 MS Points can be purchased at USD 20.

Xbox Live Arcade




Xbox Live Arcade is where you can download and purchase Live Arcade games. Xbox LIVE Arcade games can be downloaded through the "Game Marketplace" Menu. Gamers can download trial version of the games and later purchase it if they like. Each game are priced between 400 – 1200 MS Points (USD 5 – 15). Full version of Xbox Live Arcade games allows gamers to unlock Achievement, Gamerscore, Leaderboards, and bonus content. To download games from Xbox Live Arcade, you must have a Memory Unit or Hard Drive.

Backward Compatibility

With Backward Compatibility, you can play your original Xbox games on your Xbox 360. Every game will be upscaled to 720p / 1080i and Anti-Aliasing will be applied. This will make the video quality sharper and clearer than the original Xbox. But there are some things that you have to consider first:

1. You need a hard-drive. This is not a problem for those who purchased Premium Package, but for those who stuck with an Arcade system, you need to fork out some money to get the Hard-Drive.

2. Not every Xbox game is Backward Compatible. If you’re interested to play original Xbox game on your Xbox 360, you’re advised to check their compatibility list first.

3. You can’t import your save data from your Xbox. There’s no official way to transfer save games from your original Xbox to Xbox 360. So you have to play the games again.


Setting up Xbox LIVE (By Usman)


This is the basic guide to setup an Xbox Live account and get online.



Things You need.
  1. An Xbox 360.
  2. A Connection to Internet.(Dial-Up, Broadband, Cable Net*)
  3. Ethernet Cable (Provided with Xbox 360)
  4. A LAN Card, Router or Cable Modem(depending on which type of connection you have)
Network Settings
I am going to explain 2 options here which you can use to connect to Live.




Scenario A - Using a Router or Cable Modem
  1. Connect your Xbox360 with router using the Ethernet cable
  2. Go to System Blade and Open Network Settings > Edit Settings
  3. Here you have to enter your IP Address, Gateway and DNS (provided to you by your ISP)
  4. Once you've entered all the info the Console will Test the connection.
    You should be able to connect without any problems if you have provided all of the info correctly.
Scenario B - Using a LAN Card with Windows Internet Connection Sharing – (ICS)



P.C. Setting
  1. Make sure you can connect to Internet on your P.C.
    Connect your Xbox360 with your PC using the Ethernet Cable(You can use the cable provided with the console for this. It works for both type of connections)
  2. Now on your P.C. right click the connection which you use to connect to the Internet.
  3. Go to the Advanced Tab and Check “Allow other network users to connect through this computer's Internet connection”
  4. Click OK
  5. Connect to the Internet using this connection on your P.C.
Xbox 360 Settings
  1. Go to System Blade and Open Network Settings > Edit Settings
  2. Change the Settings here to Automatic (Both IP and DNS)
  3. Test the Connection.
*Theoretically you can use the same technique for our Desi Cable Net. But the ICS tries to setup your IP to 192.168.0.1 which generally is the IP of Server on most the Networks. If your Cable Wala uses a different IP scheme then you might be able to use this method with 2 LAN Cards attached to your P.C. (1 connected with Xbox360 and the Other to your Network.




Setting up Xbox Live profile
  1. Here I'll explain how you can create an Xbox Live profile and redeem the 1 month free Gold Service.
  2. Sign out any Offline Profile you currently have on Xbox360.
  3. Go to Xbox Live blade on on Xbox 360 and Select Join Xbox Live.
  4. Select Join Xbox Live again.
  5. Select Continue
  6. The Console will prompt you to enter an GamerTag. Enter anything you want but it has to be unique.
  7. If your GamerTag is available the System will ask you for a Windows Live ID. Slect No, Create One on this screen.
  8. Select the Country from Next List. (Pakistan is not listed so just select USA)
  9. Select Language and Enter your Date of Birth
  10. Enter your email Address next. You can use any email you want here. It DOES NOT have to be hotmail or msn. You can use gmail, yahoo anything you want. I prefer to use a Non-Hotmail account. You might have some problems if you use your homtail or msn email.
  11. Next Enter your password. Confirm it. Then Select you Secret Question and Answer.
  12. Next Enter your Name, and Phone Number. (The number has to be a US Phone number which is usually like this (8456338686)
  13. If all goes well you'll see a notification that Your Windows Live ID has been created. Select OK
  14. On the Next screen select Xbox Live Silver Membership
  15. Select Keep Sliver.
  16. You'll see a notification that you are eligible for the 1 month of free Xbox Love Gold – hurrraaayyy
  17. Click Continue.
  18. Enter Address, City, State and Zip (these has to be valid US city, Zip)
    e.g. Address: 145 Park Ave. Main Bulvd. City: Libertyville State: Illinois Zip: 60048
  19. Select your gamer Picture on Next screen
  20. Select Zone
  21. Select Yes on Next screen
  22. Select No on Next screen
  23. The console will then create your Account. (Depending on your connection this might take a wile)
  24. Click Done on the Next screen.
  25. You'll be brought back to the Xbox 360's dashboard. With your New ID signed in.
Now its time to play some games online. Pop In a disc and Navigate to the Game's Online Menu. All of that from there is pretty simple.

Happy Playing and don't forget to share your gamer card with us here >>> PG Xbox LIVE Players

PS: The tutorial above was written before the release of the new Xbox 360 user interface. Some steps in the process may vary.


F.A.Q.


Q. 1) What type of internet connection is required for Xbox Live. ?

Here is the deal, you can connect, create profile, browse through content, download free stuff, send messages even on a Dial-Up. But to play games online you must have a broadband connection. A 512 Kilo-bits/seccond connection is the minimum you should have if you want to play online. If you're a hardcore First-person-shooter games' fan then its probably better that you have a 1 Mega-bit/second connection at least .

Local ISP's which perform good on Xbox LIVE right now are PTCL, MaxCom and Worldcall.

Q. 2) When I try to log into (or play a game on) Xbox LIVE, my console prompts me to update, is it safe to update?

Yes, You MUST perform the update in order to play online. Your console won't be affected in anyway, the ability to play pirated copies of games will remain. And it is safe to update.(So far)

If you decline the update, you'll be logged out of Xbox LIVE and will be again prompted for the update when you try to log-in again.

Q. 3) There is usually lag of about a half or 1 whole second while playing online on Xbox LIVE...Whats up with that?

Xbox LIVE uses peer-to-peer hosting technique, and since most of the time the host you get is usually from U.S.A and/or other country far away thats why you get low pings and latencies. There are no Xbox LIVE servers in Pakistan either to boast our signal because Xbox 360 and Xbox LIVE aren't officially launched in Pakistan.

PS: From my personal experience, you'll get alot better latency if your host is from Europe or the Arab Emirates.

Q. 4) You said Xbox LIVE uses peer-to-peer host...If i want to play with people in Pakistan, i should get good pings, Yes?

Definitely. If you play with people within Pakistan you will experience almost no-lag whatsoever.

Q. 5) What is this NXE i hear about?

The NXE is short for the "New Xbox Experience". It is a mandatory system update which Microsoft launched for the Xbox 360 in fall 2008. It is basically a complete over-haul of the user interface. Its easy to navigate and has some exciting new options like installing enitre games to the Xbox 360 Hard Drive, creating your avatar that represents your personality e.t.c

Q. 6) From where can i download NXE?

If you do not have the New Xbox Experience interface in your console then don't worry as it can be downloaded directly from Xbox LIVE. Once you connect your console to Xbox LIVE you'll be immediately prompted to download a System update, select "Yes" and let it download. The download size is a bit large so it make take some time.

Q .7) For some reason, i am unable to connect my console to Xbox LIVE. Is their any other way?

Yes, the update is available on the official xbox site (xbox.com). You can download the update from there and copy it in a USB Flash memory. Connect the flash memory into your Xbox 360's USB port and turn your console on. Once on, your console will automatically detect the update and prompt you to install it, Select "Yes" and the NXE will be installed on your console.

Q .8) I am such a noob that i can't do the above step either, there has got to be another way!

Fortunately there is, just go buy any Xbox 360 game which has been released later than March 2009. These games come packed with the NXE update, so if your console does not have NXE installed the game will do it for you. Insert the game disc into your console and boot up the game. Once the game is booted up it will detect if you don't have the NXE and prompt you to install it, select "Yes" and the NXE will be installed on your console from the game disc.

*New questions will be added as we get them*
 
Last edited:

Conscript

I <3 Bungie
Jan 20, 2007
10,457
6
43
Reach
Umm. USUF, won't it have been better if you had just updated Usman's thread and renamed it. It had a lot of queries in it that could prove useful to newbies. I'd be great if you merged them together.
 

USUF

Dont use -blam!-™
Jan 19, 2007
10,051
1
43
30
Karachi
^ But usman's thread IS merged with this one....And no it didn't had alot of queries lol. There were only 2 of them which i added here too and the rest i've added myself.

If people find it "hard" to read the OP, there ain't no way in hell they are going to read all the other posts within the thread lol.
 

Journeys End

No Compromises!
Jun 16, 2008
7,736
0
41
Donno i m lost!!
as far as i knw..the new Xbox LIVE registering system nw only asks for a valid US or UK hotmail id but the id must hve valid information regarding the country.No more need to go through those lenghty procedures and form fillings anymore.Now only a hotmail or msn id can be used to register for LIVE and also the id MUST NOT be registered to any other LIVE account.
USUF u might wana add this to OP too...
 

Dark Sith

Expert
Jan 7, 2009
16,128
3
43
Elysium
I wanted to play xbox live games on my wateen 1mb unlimited connection , wanted to know if any of u guys have wateen are using it to play / download stuff from xbox live .

this is the speed test result which i got ...


 

USUF

Dont use -blam!-™
Jan 19, 2007
10,051
1
43
30
Karachi
^ Wateen's Wireless broadband internet doesn't work with Xbox LIVE....Or as far as i've experienced myself.
 

Dark Sith

Expert
Jan 7, 2009
16,128
3
43
Elysium
i use wateen...my experience
Xbox Live on wateen=EPIC Phail!!!
i discussed this in detail in many threads before...


why ....these days i know there is a issue with them - but i have used it and it seems to be ok for me when i used it - played gears of war 2 multi - and cod 4 multi no issues.

i have the external device out door unit - i know they have an issue with speed these days - which is being fixed by them .

pls explain what the issue is .
 

Journeys End

No Compromises!
Jun 16, 2008
7,736
0
41
Donno i m lost!!
^^no itz not them...itz just their technology that haz some issues with xbox live.i dono if that can be fixed but i tested it once a long time ago,got extremely disappointed and bought PTCL broadband for LIVE and life iz going great nw
 

Dark Sith

Expert
Jan 7, 2009
16,128
3
43
Elysium
^^no itz not them...itz just their technology that haz some issues with xbox live.i dono if that can be fixed but i tested it once a long time ago,got extremely disappointed and bought PTCL broadband for LIVE and life iz going great nw

yeah long time back there service was crap - much improvement over time --- reason i ask is these days there services are free - GUYS DOWNLOAD ALL U LIKE THERE IS NOT EVEN A LOG IN SCREEN , HENCE EVERY TOM - DICK IS DOWNLOADING .

I guess i am included in this but i have paid them a cheque - anyway get about 130-150k in torrents when there is less of a load specially at nite time.

other wise its 35-40k max . i am told they are fixing the payment system server hence ever one is free.
 

waleedtg

New member
Oct 17, 2009
2
0
1
well i just had a query about the membership

if i buy the card how long will it take for it to arrive at my place

i live in hyderabad and how will i use it

help would be appreciated
 

USUF

Dont use -blam!-™
Jan 19, 2007
10,051
1
43
30
Karachi
@waleedtg, store.pakgamers.com is probably the cheapest and easiest way of getting Xbox LIVE Gold membership cards than any other place for a Pakistani....
 

TXGfame

Beginner
Jun 19, 2009
44
0
11
31
Lahore
Xbox live problem

helloo matees i m having trouble connecting to xbox live everything seems to fine with my internet connection (PTCL 1MB Broadband) but when i test my connection it prompts as to update is available and to update my system or not........


any help wud b useful
 

kamii

Proficient
Apr 29, 2009
839
0
21
Rawalpindi
^ yea bro... go ahead and update the system, otherwise it won't let you log in to xbox live. It won't hurt you system, and you would be safe playing (pirated) games on live...
 

USUF

Dont use -blam!-™
Jan 19, 2007
10,051
1
43
30
Karachi
Since when did prompts for updates became a problem?

Yes, go ahead with the update....There is nothing wrong with it.

Oh....And when you start a game, please don't make another thread saying that there is a problem with your game and its asking to download an update. Select "Yes" on the prompt to download the update, declining will result in you getting logged out of Xbox LIVE immediately.

You can't play online if you refuse to go through any update which may prompt you at anytime.
 

waleedtg

New member
Oct 17, 2009
2
0
1
@usuf yes i understand that its cheap

but my question was how will i receive it and how many days will it take.

or do i just get a code that i put in here?

help would be appreciated. thanks
 

USUF

Dont use -blam!-™
Jan 19, 2007
10,051
1
43
30
Karachi
Well, if you order from abroad, the entire package will be delivered to you which may take a couple of weeks. But since i haven't brought anything from abroad i can't really say...

If you buy the membership code from PG's store however, then you'll get the code in just a couple of days....Or may be Jshak (The guy handling our online store) might even mail to code to you.
 

SkyWalker

Once more into the fray ...
Aug 23, 2009
1,521
0
41
28
Islamabad
it says so in the first post, that you get to play free on 'special weekends' with the Silver membership ?!?!
anybody willing to shed some light ... :D
 
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  • CerebralTiger CerebralTiger:
    And not as many people in the US play FIFA
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  • CerebralTiger CerebralTiger:
    lol @ everybody plays NBA/Madden. PlayStation and Nintendo exclusives outsell both.
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  • CerebralTiger CerebralTiger:
    Chandoo said:
    PS has a bigger market share, not 100%. Even in market shares where PS is higher, there are people who still buy Xboxes.
    Exactly. Xbox is only relevant in a handful of countries, the US being one of them. It being the biggest market for consoles certainly helps.
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  • Chandoo Chandoo:
    tfw big store brands are teasing shadow dropping PS5 stocks on twitter. Weird times.
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  • Chandoo Chandoo:
    Besides, it's already being called the biggest console launch in history by business insiders. It already did the job.
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  • Chandoo Chandoo:
    Leon said:
    This means its not really worth it to jump ship on the PS5 just yet. Even the current gen will do fine until PS5 gets a really good exclusive
    Some may say PS5 already has a really good exclusive in Demons Souls at launch.
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  • Necrokiller Necrokiller:
    Leon said:
    This means its not really worth it to jump ship on the PS5 just yet. Even the current gen will do fine until PS5 gets a really good exclusive
    Looks like Jason Schreier's "hold off" comment is equally applicable to PS5 :LOL:
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  • Leon Leon:
    Chandoo said:
    i'll probably get a PS5 in a year or two when the bigger exclusives like Ragnarok, Horizon are near (even though Horizon is already coming to PS4 and God of War is almost certainly too)
    This means its not really worth it to jump ship on the PS5 just yet. Even the current gen will do fine until PS5 gets a really good exclusive
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  • Major Aly Major Aly:
    @SolitarySoldier Hades is up for $19.99 on eShop USA
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  • Necrokiller Necrokiller:
    ASKnASK said:
    If the PS has such a huge market share, how does the xbox even survive?
    because everybody plays Call of Duty/FIFA/NBA/Madden... and they're all available on Xbox too
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  • Chandoo Chandoo:
    PS has a bigger market share, not 100%. Even in market shares where PS is higher, there are people who still buy Xboxes.
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  • Chandoo Chandoo:
    if the iphone is such a huge market share in the US, how does the Android even survive there ?
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  • ASKnASK ASKnASK:
    If the PS has such a huge market share, how does the xbox even survive?
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  • iampasha iampasha:
    👨‍🚀. 🔫 👨‍🚀 Wait it's all suffering? Always has been.
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  • iampasha iampasha:
    Chand jesa chandoo hamara
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  • Shary Bhallu TC Shary Bhallu TC:
    CUTE Chaandd
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  • Chandoo Chandoo:
    i think that has more to do with the US army capturing the key market of Afghanistan entirely :p
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  • Shary Bhallu TC Shary Bhallu TC:
    I am glad that MS captured the key market of Afghanistan
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  • Chandoo Chandoo:
    China, Afghanistan, New Zealand and Mexico
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  • Chandoo Chandoo:
    here it is
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  • Chandoo Chandoo:
    oh yeah there was an international survey, ill try to link it here, basically i think China and Afghanistan are the only two countries where Xbox has a bigger marketshare than PS in the world
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    Chandoo Chandoo: