Transworld (TES) Unstable connection + PATHETIC CUSTOMER SERVICE

[SaadUmar1]

Firstly I just want to ask a question before moving on... Why people say that the customer service of Transworld is very good and better than PTCL? because whenever I wanna complain about an issue, the customer representatives drive me crazy.
Moving on to the unstability issue. From a couple of days, my transworld 30 mbps connection has been very unstable. the speeds are not stable and are fluctuating (getting max 15 mbps) and the pings are also not stable (To TES karachi server and to international cs go dubai server). I complained transworld on their email along with many screenshots aand mentioned that I restarted the ONT router and ran the speedtests on a single pc But still those bastards Abuses will lead to banes keep telling me in reply that from our feedback recieved kindly run the speedtests on a single pc. LIKE WTF IS THIS? This happens every single time I launch a complain.
I noticed that the C-COr FTTH Mini mode (Splitter) is overheating all the time. IS that causing the unstability issue?

 

[murtaza12]

Firstly I just want to ask a question before moving on... Why people say that the customer service of Transworld is very good and better than PTCL? because whenever I wanna complain about an issue, the customer representatives drive me crazy.
Moving on to the unstability issue. From a couple of days, my transworld 30 mbps connection has been very unstable. the speeds are not stable and are fluctuating (getting max 15 mbps) and the pings are also not stable (To TES karachi server and to international cs go dubai server). I complained transworld on their email along with many screenshots aand mentioned that I restarted the ONT router and ran the speedtests on a single pc But still those bastards Abuses will lead to banes keep telling me in reply that from our feedback recieved kindly run the speedtests on a single pc. LIKE WTF IS THIS? This happens every single time I launch a complain.
I noticed that the C-COr FTTH Mini mode (Splitter) is overheating all the time. IS that causing the unstability issue?

Go to Optical stats by logging in to your ONT and post a screenshot here.

 

[StrikerX]

C-COr

C-Cor? Which ONT are you using?

 

[SaadUmar1]

Go to Optical stats by logging in to your ONT and post a screenshot here.

https://www.photobox.co.uk/my/photo?album_id=5668464023&photo_id=501977650830

 

[murtaza12]

https://www.photobox.co.uk/my/photo?album_id=5668464023&photo_id=501977650830

Link doesn't work.

Use a better image host like imgbox.com

 

[SaadUmar1]

Link doesn't work.

Use a better image host like imgbox.com

http://imgbox.com/WHws6i78

 

[SaadUmar1]

C-Cor? Which ONT are you using?

ONT is Huawei eg8245h5. I am talking about the splitter where the PON and COM fiber wires are connected. Its name is "C-Cor FTTH Mini Mode" You can search it on google

 

[murtaza12]

http://imgbox.com/WHws6i78

Stats are looking normal.

Register a complaint against TES here:

https://complaint.pta.gov.pk/public/complaint/onlinecomplaints

 

[SaadUmar1]

Stats are looking normal.

Register a complaint against TES here:

https://complaint.pta.gov.pk/public/complaint/onlinecomplaints

Can you explain me about the normal stats. Like what figures/numbers mean normal?

 

[murtaza12]

Can you explain me about the normal stats. Like what figures/numbers mean normal?

RX optical power between -16 and -24 dBm is normal. Yours is -23 so it's fine.
My ONT has -23 as well, and no issues.

Tx optical power should be between 1.9 and 2.6 dBm. Yours is within that range as well, so no problems there.

Can you post a traceroute to 8.8.8.8 when you are facing the low speed and high ping issue?

 

[StrikerX]

ONT is Huawei eg8245h5. I am talking about the splitter where the PON and COM fiber wires are connected. Its name is "C-Cor FTTH Mini Mode" You can search it on google

Yeah I know but I wasn't aware TES is using C-Cor infrastructure with Huawei ONT's as well. C-Cor stuff is what TES got from DHA when they took over Teleman because they were using C-Cor.

Anyways, do post a traceroute like [MENTION=42544]murtaza12[/MENTION] said.