[OT] .::The Official Mega PTCL Thread::. -- New lines, same old BS

[shaheerk]

I think you can only share the route with your ISP (since that's what I do with PTCL). They improve it somewhat but it takes a few weeks or so. But there's no guarantee they'll improve it.

Sometimes, the Nexlinx/PTCL route is slower than the one you have - and it'll get fixed later on.

But worth a shot telling PTCL this is going on.

 

[u0sama]

Anyone who are using Ptcl 8Mb can they share their bill, i am currently using PTCL 4Mb triple play rs 2225 rs and after tax it goes to 2940 rs per month, so thinking of upgrading to 8Mb.

 

[v9sp]

PTCL has been acting really wonky for me the past 3 days:

- I have a 15Mbps ADSL connection
- The DSL light is stable
- The router gets an IP address (39.x.x.x range)
- The connection is ok for a few hours at random parts of the day, then all of a sudden, the internet crawls to a halt - i.e. websites do not load and there is frequent packet loss if I ping different websites
- After making a complaint on helpline, sometimes a port refresh works, sometimes it doesn't, but eventually, the situation defaults to the above

Any idea what could be happening?

 

[maazsk97]

Assalamalikum, I need a small favor can someone post traceroutes of these IPs: 137.116.130.123 and 13.67.60.237. I need to show them to my ISP (Stormfiber) so that they can fix their crap without making any more lame excuses.

 

[Thekool1s]

137.116.130.123 Tracert

Spoiler: show

13.67.60.237 Tracert

Spoiler: show

Do let me know what kind of pings you used to get on these servers and what are your pings right now.

 

[maazsk97]

137.116.130.123 Tracert

Spoiler: show

13.67.60.237 Tracert

Spoiler: show

Do let me know what kind of pings you used to get on these servers and what are your pings right now.

Sorry I can't see any traceroutes when I click show. I usually get 110ms but sometimes it goes up to 200+ms.

 

[Aciel]

Assalamalikum, I need a small favor can someone post traceroutes of these IPs: 137.116.130.123 and 13.67.60.237. I need to show them to my ISP (Stormfiber) so that they can fix their crap without making any more lame excuses.

traceroute 137.116.130.12

Spoiler: show

traceroute to 137.116.130.12 (137.116.130.12), 30 hops max, 38 byte packets
1 192.168.1.1 (192.168.1.1) 0.823 ms 0.868 ms 0.884 ms
2 58-65-175-242.nayatel.pk (58.65.175.242) 2.531 ms 2.502 ms 2.198 ms
3 172.16.11.250 (172.16.11.250) 3.349 ms 3.279 ms 3.312 ms
4 172.16.11.5 (172.16.11.5) 3.326 ms 3.334 ms 3.203 ms
5 58-65-165-42.nayatel.pk (58.65.165.42) 3.096 ms 2.680 ms 2.999 ms
6 203.135.5.69 (203.135.5.69) 3.377 ms 3.473 ms 3.349 ms
7 * * *
8 ae61-0.ier01.dxb20.ntwk.msn.net (104.44.36.139) 42.135 ms 44.600 ms 42.901 ms
9 ae23-0.icr02.dxb20.ntwk.msn.net (104.44.238.227) 43.894 ms ae22-0.icr01.dxb20.ntwk.msn.net (104.44.238.223) 43.835 ms ae23-0.icr02.dxb20.ntwk.msn.net (104.44.238.227) 43.733 ms
10 * be-100-0.ibr01.dxb20.ntwk.msn.net (104.44.20.231) 107.371 ms 108.195 ms
11 be-10-0.ibr01.bom30.ntwk.msn.net (104.44.28.161) 110.231 ms 108.445 ms 107.183 ms
12 be-7-0.ibr01.maa30.ntwk.msn.net (104.44.19.0) 110.557 ms 107.375 ms 111.643 ms
13 be-9-0.ibr01.sg3.ntwk.msn.net (104.44.18.201) 108.511 ms 107.191 ms 111.752 ms
14 ae102-0.icr02.sg3.ntwk.msn.net (104.44.20.2) 107.048 ms 105.978 ms 108.411 ms
15 * * *
16 * * *

traceroute 13.67.60.237

Spoiler: show

traceroute to 13.67.60.237 (13.67.60.237), 30 hops max, 38 byte packets
1 192.168.1.1 (192.168.1.1) 1.076 ms 0.909 ms 0.912 ms
2 58-65-175-242.nayatel.pk (58.65.175.242) 2.482 ms 2.630 ms 3.443 ms
3 172.16.11.250 (172.16.11.250) 3.255 ms 3.428 ms 3.389 ms
4 172.16.11.5 (172.16.11.5) 3.238 ms 3.198 ms 3.209 ms
5 58-65-165-42.nayatel.pk (58.65.165.42) 3.203 ms 3.357 ms 3.366 ms
6 203.135.5.69 (203.135.5.69) 2.949 ms 3.449 ms 3.244 ms
7 * *^P *
8 ae61-0.ier01.dxb20.ntwk.msn.net (104.44.36.139) 40.922 ms 42.105 ms 51.862 ms
9 ae22-0.icr01.dxb20.ntwk.msn.net (104.44.238.223) 45.202 ms ae23-0.icr02.dxb20.ntwk.msn.net (104.44.238.227) 44.396 ms 44.846 ms
10 be-102-0.ibr01.dxb20.ntwk.msn.net (104.44.20.233) 109.596 ms be-100-0.ibr01.dxb20.ntwk.msn.net (104.44.20.231) 111.433 ms 107.608 ms
11 be-10-0.ibr01.bom30.ntwk.msn.net (104.44.28.161) 110.054 ms 107.998 ms 108.415 ms
12 be-7-0.ibr01.maa30.ntwk.msn.net (104.44.19.0) 110.256 ms 110.990 ms 110.495 ms
13 be-9-0.ibr01.sg3.ntwk.msn.net (104.44.18.201) 108.683 ms 108.458 ms 112.444 ms
14 ae102-0.icr02.sg3.ntwk.msn.net (104.44.20.2) 107.666 ms 106.234 ms 107.321 ms
15 * * *
16 * * *

- Nayatel

Sent from my OnePlus 5 using Tapatalk

 

[Thekool1s]

It's a stupid bug of the forum... anyway here are the image urls.
https://i.imgur.com/qH3En2R.png
https://i.imgur.com/UhkPqvi.png

Fiberlink.

 

[Malik619]

Spam

Post deleted

 

[Leon]

Anyway I can improve my DSL or Wireless settings? I just randomly played around with them.





There are some speed issues on Wifi despite being on Channel 11 or 1.

 

[murtaza12]

Anyway I can improve my DSL or Wireless settings? I just randomly played around with them.

View attachment 79593

View attachment 79594

There are some speed issues on Wifi despite being on Channel 11 or 1.

Check with WiFi analyzer on your phone and see which channel is least occupied between 1, 6 and 11.

Also if there are no old devices at your house, try enabling 802.11n only.

 

[NafilSoofi]

Have been trying to switch to VDSL for almost 2 weeks now, multiple calls at 1218 and requests forwarded according to whoever attends but not a single person has contacted me over this time period to sort out the installation. I manually called the lineman who didn't even know that I requested it but he kept saying my line doesn't have the feasibility for it. I've verified from 1218 3 times about my area having VDSL capabilities and this lineman has a history of lying to me anyway. What can I do at this point?

Edit: Last call to 1218 I asked if I can contact anyone else from the backend team to check on this and they told me to call 1217 from where I got a number (052-3540000) of probably some exchange which to no surprise, nobody picks up. This is hell.

 

[murtaza12]

Have been trying to switch to VDSL for almost 2 weeks now, multiple calls at 1218 and requests forwarded according to whoever attends but not a single person has contacted me over this time period to sort out the installation. I manually called the lineman who didn't even know that I requested it but he kept saying my line doesn't have the feasibility for it. I've verified from 1218 3 times about my area having VDSL capabilities and this lineman has a history of lying to me anyway. What can I do at this point?

Edit: Last call to 1218 I asked if I can contact anyone else from the backend team to check on this and they told me to call 1217 from where I got a number (052-3540000) of probably some exchange which to no surprise, nobody picks up. This is hell.

Will DM you an email address. Send them the details of your request and who you dealt with.

Exchange guys almost never pick up the phone, so no surprise that nobody answered the call.

 

[manobilla]

Have been trying to switch to VDSL for almost 2 weeks now, multiple calls at 1218 and requests forwarded according to whoever attends but not a single person has contacted me over this time period to sort out the installation. I manually called the lineman who didn't even know that I requested it but he kept saying my line doesn't have the feasibility for it. I've verified from 1218 3 times about my area having VDSL capabilities and this lineman has a history of lying to me anyway. What can I do at this point?

Edit: Last call to 1218 I asked if I can contact anyone else from the backend team to check on this and they told me to call 1217 from where I got a number (052-3540000) of probably some exchange which to no surprise, nobody picks up. This is hell.

PTCL employees are kings they want your presence in the exchange and want you to beg for upgrades this is how it works in Pakistan sadly

 

[manobilla]

@murtaza12 can we add images now in the forum?

 

[murtaza12]

@murtaza12 can we add images now in the forum?

Yes, but I'd still recommend using an image host like Imgbox or cubeupload since I'm not sure if we'll keep image uploading available to preserve storage space for the marketplace instead.

 

[Duckyduck!]

hi there, i have 6mbps but its sluggish in 1080p60fps videos and don't even talk about downloading heavy games like GTA v. i asked ptcl via 1218 and also live they both said line doesn't support it but sometimes(IDK) i get 7-7.3 Mbps despite 6mbps so i asked ptcl exchange guy but he said no only 6mbps supported, what can i do?its adsl2+
check screenshots

 

[murtaza12]

hi there, i have 6mbps but its sluggish in 1080p60fps videos and don't even talk about downloading heavy games like GTA v. i asked ptcl via 1218 and also live they both said line doesn't support it but sometimes(IDK) i get 7-7.3 Mbps despite 6mbps so i asked ptcl exchange guy but he said no only 6mbps supported, what can i do?its adsl2+
check screenshots

Your line is stable and your current profile is configured for around 7 Mbps, this may be because of SmartTV, or just over-provisioning by the exchange. I don't see any issues that would cause slow browsing or stability problems.

Either way, 6 Mbps is not enough for 1080p 60 fps video, especially if there are multiple users connected. You might be able to stream normal 1080p, or just 720p instead.

 

[Duckyduck!]

Your line is stable and your current profile is configured for around 7 Mbps, this may be because of SmartTV, or just over-provisioning by the exchange. I don't see any issues that would cause slow browsing or stability problems.

Either way, 6 Mbps is not enough for 1080p 60 fps video, especially if there are multiple users connected. You might be able to stream normal 1080p, or just 720p instead.

I am new to ptcl dang, and 8Mbps speed is fine but 6Mbps struggles, as you said my line stable is there any chance I can upgrade to 8mbps because exchange guy at first said line only supports 4 then he said 6mbps, I am not sure what to do because he's still saying the same thing that line doesn't support more than 6mbps but sometimes I get 6.5-6.7mbps
Also, I get 5.95-6.3Mbps stable24H, no issue

 

[murtaza12]

I am new to ptcl dang, and 8Mbps speed is fine but 6Mbps struggles, as you said my line stable is there any chance I can upgrade to 8mbps because exchange guy at first said line only supports 4 then he said 6mbps, I am not sure what to do because he's still saying the same thing that line doesn't support more than 6mbps but sometimes I get 6.5-6.7mbps
Also, I get 5.95-6.3Mbps stable24H, no issue QUOTE]

You could get the 8 Mbps package easily. Your line definitely supports it.

Put in a request for 8 Mbps upgrade by calling 1218.