[SOLVED] .::The Official Mega PTCL Thread::. -- A Sequel Without Drama!! || [All is well!]

Status
Not open for further replies.

zarmena

Beginner
Aug 11, 2011
45
0
11
Just for the sake of doing it, replace the modem.

Also, post a screenshot of your line stats.
I've convinced the guy to come and replace my modem in the morning. Let's see if he turns up. I've also escalated the issue on a higher level to try and get some answers before I give up and go to Nayatel.

Here are my line stats (VDSL 2)
Downstream Upstream
SNR Margin(0.1 dB): 108 73
Attenuation(0.1 dB): 208 0
Output Power(0.1 dBm): 145 94
Attainable Rate(Kbps): 79750 22457
 

murtaza12

Global Moderator
Global Mod
Oct 27, 2011
10,721
121
69
I've convinced the guy to come and replace my modem in the morning. Let's see if he turns up. I've also escalated the issue on a higher level to try and get some answers before I give up and go to Nayatel.

Here are my line stats (VDSL 2)
DownstreamUpstream
SNR Margin(0.1 dB):10873
Attenuation(0.1 dB):2080
Output Power(0.1 dBm):14594
Attainable Rate(Kbps):7975022457
Can you post a screenshot instead?
 

zarmena

Beginner
Aug 11, 2011
45
0
11
Sorry bud I'm literally getting 0.7 upload speed right now and I can't seem to add an image. So I'll have to type out my line stats. Sigh. Left side is downstream. Right side figure is upstream
SNR Margin(0.1 dB): 108 - 73
Attenuation(0.1 dB): 208 - 0
Output Power(0.1 dBm): 145- 94
Attainable Rate(Kbps): 79750- 22457
 

murtaza12

Global Moderator
Global Mod
Oct 27, 2011
10,721
121
69
Sorry bud I'm literally getting 0.7 upload speed right now and I can't seem to add an image. So I'll have to type out my line stats. Sigh. Left side is downstream. Right side figure is upstream
SNR Margin(0.1 dB):108 - 73
Attenuation(0.1 dB):208 - 0
Output Power(0.1 dBm): 145- 94
Attainable Rate(Kbps): 79750- 22457
Attenuation is slightly on the higher side. Attainable rate seems okay.

What is your line profile configured as? Should normally be written just below attainable rate.
 

murtaza12

Global Moderator
Global Mod
Oct 27, 2011
10,721
121
69
Now that I'm looking at my stats, is it normal to have upstream line attenuation at 0?
It should say 'Rate' right under attainable rate.

What VDSL modem do you have and how old is the wiring?
0 attenuation seems a bit odd.

Edit: Just read your line stats again, all the upstream values are negative. Something is definitely wrong.
 

zarmena

Beginner
Aug 11, 2011
45
0
11
It should say 'Rate' right under attainable rate.

What VDSL modem do you have and how old is the wiring?
0 attenuation seems a bit odd.

Edit: Just read your line stats again, all the upstream values are negative. Something is definitely wrong.
My modem is only one year old. In fact they installed a brand new VDSL modem just last Ramzan. The wiring was replaced a couple months ago when I was facing disconnections and it's actually good quality wiring this time so I don't think that's the issue. I'm convinced my modem is at fault.

Here's another observation I made last night. When I try to run a speed test through Ookla, my upload speed test either times out or it takes too long to start. Download test is fine. The behavior is such that it seems like my modem is struggling to connect to servers for a speed test. Does that make any sense?

Anyway, I've kicked up a fuss and have been giving PTCL a danda since yesterday to change my modem. They have finally agreed and have promised to come and take a look today. I'm not getting my hopes up since it's Jumah and these guys go home at 2pm here. But I'll pray that they will keep their word. I'm fed up.
 

murtaza12

Global Moderator
Global Mod
Oct 27, 2011
10,721
121
69
My modem is only one year old. In fact they installed a brand new VDSL modem just last Ramzan. The wiring was replaced a couple months ago when I was facing disconnections and it's actually good quality wiring this time so I don't think that's the issue. I'm convinced my modem is at fault.

Here's another observation I made last night. When I try to run a speed test through Ookla, my upload speed test either times out or it takes too long to start. Download test is fine. The behavior is such that it seems like my modem is struggling to connect to servers for a speed test. Does that make any sense?

Anyway, I've kicked up a fuss and have been giving PTCL a danda since yesterday to change my modem. They have finally agreed and have promised to come and take a look today. I'm not getting my hopes up since it's Jumah and these guys go home at 2pm here. But I'll pray that they will keep their word. I'm fed up.
Complain to PTA here:

https://complaint.pta.gov.pk/public/complaint/onlinecomplaints

Works 99% of the time. Make sure to mention names of anyone you dealt with so that they know how to proceed with the inquiry. Speeds up the process a lot.
 

murtaza12

Global Moderator
Global Mod
Oct 27, 2011
10,721
121
69
I filed a complaint with the new Citizen's Portal yesterday. I will use this link too. Thanks buddy.
On one hand, it's awesome that complaints are solved so promptly after complaining to PTA and Citizens Portal, but it's sad that we have to involve them for every single complaint.

I mean there have been maybe 1 or 2 complaints in my entire duration of using PTCL that have been solved by using just 1218. Otherwise the only way to actually get work done is by pressuring them through PTA.
 

zarmena

Beginner
Aug 11, 2011
45
0
11
On one hand, it's awesome that complaints are solved so promptly after complaining to PTA and Citizens Portal, but it's sad that we have to involve them for every single complaint.

I mean there have been maybe 1 or 2 complaints in my entire duration of using PTCL that have been solved by using just 1218. Otherwise the only way to actually get work done is by pressuring them through PTA.
Bhai I have done as you recommended but I hope merey saath zidd na nikalein PTCL waley. I dropped names in the complaint and PTA says it does not guarantee privacy of complaints, meaning they can share my write up with the local exchange LOL
 

murtaza12

Global Moderator
Global Mod
Oct 27, 2011
10,721
121
69
Bhai I have done as you recommended but I hope merey saath zidd na nikalein PTCL waley. I dropped names in the complaint and PTA says it does not guarantee privacy of complaints, meaning they can share my write up with the local exchange LOL
They usually do get a copy of it. My exchange AM hates me because he always reads my rude and insulting emails since they're CC'd to him and his team. They can't do zidd because of PTA pressure, otherwise they normally would throw a fit.
 

zarmena

Beginner
Aug 11, 2011
45
0
11
They usually do get a copy of it. My exchange AM hates me because he always reads my rude and insulting emails since they're CC'd to him and his team. They can't do zidd because of PTA pressure, otherwise they normally would throw a fit.
Well, stuff it. They already hate me to the point of blocking my phone numbers so I might as well try my luck. Thanks bud!
 

maazsk97

Active member
Jun 23, 2017
382
18
13
Pakistan, Lahore
Is there any way to get PTCL to fix my routing issue? Because this bs has been going on since I moved here and this issue keeps returning after every few months and I don't want to waste money on a VPN. I just emailed them the complete details (server IPs,location, my current IP pool) without my landline number because I know that these meatheads will end up registering a complaint. I even tweeted them about the issue and they told me to activate Fastpath which is already active on my line and their reply makes no sense. Its just frustrating when my Indian friend with whom I play Rainbow 6 gets a better ping on both EU and Asian servers and maintains a stable ping without any issues every few months.
 

ASKnASK

Crit-Monster™
Dec 23, 2007
11,014
50
54
Wow Cantt
www.facebook.com
If they don't come to test my installation etc by tomorrow afternoon and guarantee an active connection by Monday, I'm removing everything they installed and putting it in a box outside and telling them to collect it. I've had enough of this bullshit. The lineman has had his phone off for 2 days straight, my internet is.. lol-worthy.. and Mr Fiber Guy hasn't shown face in over 2 weeks.
 

murtaza12

Global Moderator
Global Mod
Oct 27, 2011
10,721
121
69
If they don't come to test my installation etc by tomorrow afternoon and guarantee an active connection by Monday, I'm removing everything they installed and putting it in a box outside and telling them to collect it. I've had enough of this bullshit. The lineman has had his phone off for 2 days straight, my internet is.. lol-worthy.. and Mr Fiber Guy hasn't shown face in over 2 weeks.
https://complaint.pta.gov.pk/public/complaint/onlinecomplaints

Complain here and put Provision of Services as complaint nature. Do it now and you'll see monday tak khud hi theek ho jayein ge.
 

zarmena

Beginner
Aug 11, 2011
45
0
11
Ugh PTCL came to replace my modem and screwed even more things up. Due to them installing a new VDSL modem, the Smart TV is no longer working. As soon as the tech guy left I called him back to come fix the TV. He promised he'd return after Jumah but has since been ignoring my texts and calls. So now I'm sitting without a TV.

Does anyone here know how to configure Smart TV with a new VDSL modem? I called 1218 and the guy tried talking me through the steps but halfway through the call I could tell he was reading a script and had no idea what he was saying. Long story short, it didn't work. If anyone can help me configure it, I'd be very grateful.
 
Status
Not open for further replies.
General chit-chat
Help Users
We have disabled traderscore and are working on a fix. There was a bug with the plugin | Click for Discord
  • No one is chatting at the moment.
  • Necrokiller Necrokiller:
    Consoles can't even catch a break in titles developed exclusively for them 😢
    Link
  • Necrokiller Necrokiller:
    "All of this lends the game distinctly last-gen look at times, which is compounded by image quality and frame-rate issues."
    Link
  • Necrokiller Necrokiller:
    Link
  • Chandoo Chandoo:
    no jokes.
    Link
  • Chandoo Chandoo:
    faraany3k said:
    So while Playing Control, I found a journal which said that a bathroom is missing in Islamabad Beurue of Control. With Alan Wake and Control seems to be connected worlds. Even our city is in the universe as well. No wonder those Trail 5 and Trail 6 are haunted.
    did you know you can see @NaNoW credited in the game too ? :p
    Link
  • faraany3k faraany3k:
    So while Playing Control, I found a journal which said that a bathroom is missing in Islamabad Beurue of Control. With Alan Wake and Control seems to be connected worlds. Even our city is in the universe as well. No wonder those Trail 5 and Trail 6 are haunted.
    Link
  • EternalBlizzard EternalBlizzard:
    faraany3k said:
    What is peoples obsession with Battle Royale genre. 6 minutes to find a match, 3 minutes to setup a match, 2 minutes to land, 10 minutes for scavanging maybe 2 3 gunfigts and its over. Multiplayer landscape is looking absolute dogshit.
    I tried playing Apex Legends once. Couldn't find a gun for 5 minutes straight. If I found a gun, I couldn't find the right ammo for it. Got killed fighting with my fists. Uninstalled it the next day.
    Link
  • faraany3k faraany3k:
    What is peoples obsession with Battle Royale genre. 6 minutes to find a match, 3 minutes to setup a match, 2 minutes to land, 10 minutes for scavanging maybe 2 3 gunfigts and its over. Multiplayer landscape is looking absolute dogshit.
    • Like
    • Haha
    Reactions: iampasha and EternalBlizzard
    Link
  • M muneebjahangir:
    skip the villain arc
    Link
  • EternalBlizzard EternalBlizzard:
    iampasha said:
    I usually stay away from animes. Vinland saga changed the way i look at my life, and my experiences within. I recommend every breathing human being to watch this animated masterpiece at least once fromstart to finish.
    After I watched it, I never felt like i watched a show. It was a friggin journey. I got way too attached to Thorfinn and seeing him grow up and find himself and get rid of all the negativity inside of him was just pure bliss.
    Link
  • iampasha iampasha:
    EternalBlizzard said:
    Vinland Saga > Berserk
    I usually stay away from animes. Vinland saga changed the way i look at my life, and my experiences within. I recommend every breathing human being to watch this animated masterpiece at least once fromstart to finish.
    • Like
    Reactions: EternalBlizzard
    Link
  • Necrokiller Necrokiller:
    Crapcom's RE Engine expose hogaya saaeen. This shit ain't worth experiencing on any platform. 🤷‍♂️
    Link
  • Chandoo Chandoo:
    When a $399 console provides the same experience as a 4090. Yikes indeed saeen :sneaky:
    Link
  • Necrokiller Necrokiller:
    that's a yikes saaaen
    Link
  • Necrokiller Necrokiller:
    " Both PS5 and Series X have an unlocked frame-rate here, with performance that generally lies between 30fps and 45fps. That makes for a stuttering and inconsistent output in general play, no matter what you are doing at any given time."
    • Haha
    Reactions: EternalBlizzard
    Link
  • Link
  • EternalBlizzard EternalBlizzard:
    Vinland Saga > Berserk
    • Like
    Reactions: iampasha
    Link
  • faraany3k faraany3k:
    I absolutely hate parry and Sekiro made me love it, i hate sci fi and Mass Effect made me love it. This is the definition of genre defining experiences.
    Link
  • Necrokiller Necrokiller:
    Forbidden West Complete Edition now available on your fav websites. And Nixxes showed Crapcom how it's done 👍
    Link
  • Necrokiller Necrokiller:
    RE Engine is just utter shit for anything other than corridor design remakes
    Link
  • Necrokiller Necrokiller:
    This is a console first developer. LMAO
    Link
  • Link
  • faraany3k faraany3k:
    With how great cod warzone has translated onto mobile. Mainstream Consoles have lost its value even further. Maybe console gaming was associated with TVs and how TV is not the primary source of media consumption anymore, consoles will lose its 200 million core audiences even further.
    Link
  • Necrokiller Necrokiller:
    Even VRR can't rescue it 🥲
    Link
  • Necrokiller Necrokiller:
    And yet PC version has the highest score. RIP who plays it on consoles.
    Link
    Necrokiller Necrokiller: Consoles can't even catch a break in titles developed exclusively for them 😢