StormFiber (By Cybernet) FTTH Discussion Thread

IzHee

Well-known member
Aug 16, 2013
1,292
229
69
25
Toronto
For Lahore, I applied for a relocation on July 13th. They charged 2.3k if i remember correctly for relocation.
and so far, no one has arrived to install it on the new location. Their responses on email are always same no matter what you say and it seems automated. "Your issue has been elevated on priority level"
Pretty pathetic I'd say.
 
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umair23

Muhmmed Umair (PG Xtremist)
Dec 9, 2010
799
1
23
Gulzar Hijri Scheme 33, Karachi
Guys, my friend has storm fiber installed and has been using it for over a year. Recently his modem got faulty and he was told by the technician that since it’s not in warranty anymore therefore he has to pay 10k for the new modem to be installed. This is insane? Isn’t modem their property? They should not charge customers right?
 

Shary Bhallu TC

Bhallu is dead, legacy remains
Jun 2, 2009
16,457
445
89
28
Karachi.
My connection finally installed (after like 20 or so days of application).

But the connection is pretty awesome I must say. Speed is only 2 Mbps higher than my previous connection (PTCL 8 Mbps) but the versatility is so high due to equal Down/Up speeds. On PTCL, I used to get like 0.8 Mbps upload on an 8 Mbps download. I complained a lot but it was never resolved and everyone was clueless as to its importance. I was finally able to upload my old photos and videos to Google Drive for backup purposes due to high upload speed. The browsing feels very snappy. I am able to download stuff at like 700 Kbps and simultaneously watch a smooth 720/60fps stream on Twitch.tv.
 

Shary Bhallu TC

Bhallu is dead, legacy remains
Jun 2, 2009
16,457
445
89
28
Karachi.
For Lahore, I applied for a relocation on July 13th. They charged 2.3k if i remember correctly for relocation.
and so far, no one has arrived to install it on the new location. Their responses on email are always same no matter what you say and it seems automated. "Your issue has been elevated on priority level"
Pretty pathetic I'd say.
Damn that's a horrible thing to experience :( Stormfiber should hire a couple more teams per area for maintenance / installation purposes. Because the instances of late installations and poor maintenance are very high.
 

shaheerk

Well-known member
Feb 5, 2013
2,147
39
53
My connection finally installed (after like 20 or so days of application).

But the connection is pretty awesome I must say. Speed is only 2 Mbps higher than my previous connection (PTCL 8 Mbps) but the versatility is so high due to equal Down/Up speeds. On PTCL, I used to get like 0.8 Mbps upload on an 8 Mbps download. I complained a lot but it was never resolved and everyone was clueless as to its importance. I was finally able to upload my old photos and videos to Google Drive for backup purposes due to high upload speed. The browsing feels very snappy. I am able to download stuff at like 700 Kbps and simultaneously watch a smooth 720/60fps stream on Twitch.tv.
I'm guessing you were on PTCL's DSL. There's a technical limitation of ADSL (which is overcome by VDSL) that upload speeds are limited to ~1.5Mbps at MOST (most ISPs usually cap it to 1 Mbps for stability and buffer bloat reasons). If you're on VDSL, this limitation is removed - but you get slightly higher latency.

Fiber, regardless of any connection, doesn't have either the upload speed cap nor the latency issue. Had you opted for PTCL Fiber, notwithstanding other issues inherent to PTCL and their customer service, your experience would have been similar to SF as far as the core internet product is concerned.
 
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sabrerattler

New member
Feb 16, 2016
5
2
3
So - in this thread, it appears SF is having major issues in Karachi as far as customer service is concerned, but not in the other cities?

Service-wise, I know a few Karachiites who are contended with SF. I don't have it (no coverage where I live) but I've been wanting to get rid of PTCL (I have fiber) because of their billing/customer support/other ticks/crap TV.

Trouble is, Pakistan Package is the reason people are hooked onto PTCL - it just doesn't make sense to use another landline service given most connections belong to PTCL.
They officially have one of the worst customer services and service performance in Karachi now. I had 30mbps internet but was suffering from slow browsing and disruptive streaming for sometime. I complained on numerous occasions but each time they would say that's because I have several devices connected at the same time. That may be the case but not all devices are active at a single given time. Then few days back I increased my bandwidth to 50mbps thinking that might resolve the usage issues (& that is more than adequate for a household). Guess what, it's worse than before.

Then yesterday day I complained via their online portal that my analogue tv reception was poor and that my HD Boxes are unable to scan all channels. The idiots closed my complaint as 'resolved' without having to contact me. Instead they left a post on the portal asking me to do a full-scan or factory reset the HD Box. What an idiotic recommendation. Of course, I had done that all and when I said that the HD Boxes are unable to scan all channels should have made it abundantly clear that I had done the auto scan (as well as factory reset).

I would change my internet service in a glimpse if there is a better option.
 

shaheerk

Well-known member
Feb 5, 2013
2,147
39
53
It's odd (and sad) to see stories like this - because Cybernet would pride itself for having top-notch customer services and all, but the experiences as of late in this thread show otherwise.

At least for the Karachiites.

It's almost as if they're like *gasp* PTCL. Or Mobilink, for that matter.
 

sabrerattler

New member
Feb 16, 2016
5
2
3
It's odd (and sad) to see stories like this - because Cybernet would pride itself for having top-notch customer services and all, but the experiences as of late in this thread show otherwise.

At least for the Karachiites.

It's almost as if they're like *gasp* PTCL. Or Mobilink, for that matter.
My Jazz 4GB service, for whatever its worth, performs better than Stormfibre. Of course, bandwidth is limited but the performance is consistent.

If anyone has experience with Optix I would like to know if its worth it?
 

junejo

Well-known member
Feb 21, 2011
1,358
10
44
Khairpur
Stormfiber deployment team and field team in karachi is struggling to resolve repeated fiber cuts in many karachi areas mainly due to k electric staff cutting their aerial cables. Transworld is affected too. Major areas of DHA that have full underground cabling don't have these issues. KE blames isps for electricity theft and infrastructure damages.
 

junejo

Well-known member
Feb 21, 2011
1,358
10
44
Khairpur
They officially have one of the worst customer services and service performance in Karachi now. I had 30mbps internet but was suffering from slow browsing and disruptive streaming for sometime. I complained on numerous occasions but each time they would say that's because I have several devices connected at the same time. That may be the case but not all devices are active at a single given time. Then few days back I increased my bandwidth to 50mbps thinking that might resolve the usage issues (& that is more than adequate for a household). Guess what, it's worse than before.

Then yesterday day I complained via their online portal that my analogue tv reception was poor and that my HD Boxes are unable to scan all channels. The idiots closed my complaint as 'resolved' without having to contact me. Instead they left a post on the portal asking me to do a full-scan or factory reset the HD Box. What an idiotic recommendation. Of course, I had done that all and when I said that the HD Boxes are unable to scan all channels should have made it abundantly clear that I had done the auto scan (as well as factory reset).

I would change my internet service in a glimpse if there is a better option.
Ask them to send utilization graph on your registered email with snap of connected devices.
 

junejo

Well-known member
Feb 21, 2011
1,358
10
44
Khairpur
Then yesterday day I complained via their online portal that my analogue tv reception was poor and that my HD Boxes are unable to scan all channels. The idiots closed my complaint as 'resolved' without having to contact me. Instead they left a post on the portal asking me to do a full-scan or factory reset the HD Box. What an idiotic recommendation. Of course, I had done that all and when I said that the HD Boxes are unable to scan all channels should have made it abundantly clear that I had done the auto scan (as well as factory reset).
Check catv power if it's higher than - 8db call them up to register complain and mention that there's a no reception.
 

smaaz

Seasoned
Feb 13, 2009
3,107
23
43
islamabad
Guys, my friend has storm fiber installed and has been using it for over a year. Recently his modem got faulty and he was told by the technician that since it’s not in warranty anymore therefore he has to pay 10k for the new modem to be installed. This is insane? Isn’t modem their property? They should not charge customers right?
search olx ppl selling used fiber modems for 2.5 - 3k there are 1000s of adds as used huawei modems from uk/uae are available for sale. this below modem is exactly like the one they installed at my place its from stormfiber.

https://www.olx.com.pk/item/wifi-router-iid-1036436182

@Shary Bhallu TC what type/make of modem have they installed and installatin cost aswell ?
 
Last edited:

Game Addi

Well-known member
Jun 14, 2009
1,384
4
43
what is the best external router to use to use with storm fiber please suggest need to buy it today
 

smaaz

Seasoned
Feb 13, 2009
3,107
23
43
islamabad
what is the best external router to use to use with storm fiber please suggest need to buy it today
But why even the fiberhome router has amazing range and hasnt dissconnected a single time in a month

rest what is your actual need for external router ?
 

maazsk97

Active member
Jun 23, 2017
359
10
13
Pakistan, Lahore
Anyone else experiencing slow speeds on Stormfiber in Lahore? I have 30mbps but various apps such as Steam, uplay and battle.net are sluggish and fail to load at all sometimes. The speedtest is showing full speed but various sites and apps acting like I am on dial up.
 

smaaz

Seasoned
Feb 13, 2009
3,107
23
43
islamabad
Anyone else experiencing slow speeds on Stormfiber in Lahore? I have 30mbps but various apps such as Steam, uplay and battle.net are sluggish and fail to load at all sometimes. The speedtest is showing full speed but various sites and apps acting like I am on dial up.
Have you tried direct download using ADM to determine true speed ? Try few test downloads
 
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