Playstation PTCL Lag issues

[P0i50n__ak]

I do online gaming on PlayStation with PTCL 20mb VDSL connection, its been a long time I am facing Lag / lagout issues, after several complaints i understood that they have no ability to resolve these issues,
My Point is nobody in PTCL aware of how their connection works on PlayStation and how to troubleshoot, they dont have any qualified person who knows about online gaming on PlayStation, all they come up with activation of #FASTPATH which is nothing but an excuse.

 

[manobilla]

what about speed test? is it fine?

 

[P0i50n__ak]

If i test through mobile, it tells correct, but when i check on playstations it shows 10mb, which is almost half speed