[SOLVED] [Help] My Seagate external hard drive won't mount. Details inside

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ahmedbatty

Active member
Nov 7, 2012
267
6
24
Lahore, Pakistan
Hello,
I have a Seagate Expansion 1 TB external hard drive which I bought back in 2015. The problem I'm having is that it just won't mount (since just a few days ago). It powers on, the light on it powers on, the spindles inside move meaning that the drive is working. I have tried Windows 10 (latest update) and Ubuntu 17.10, the drive just won't show up anywhere.

I have also tried connecting the device to any other computer I had access to, but showed the same problem. The computer I'm using is listed on the left under my username. If you can't see it, here are the specs:


  • Dell Latitude E6430
  • Intel Core i5-3380M
  • 8GB RAM
  • 240GB SSD (Windows drive)

In Windows 10:

  • The USB device connection sound and disconnect sound can be heard.
  • File Explorer doesn't show the drive.
  • Disk Management doesn't show the drive.
  • Device Manager shows "Seagate Expansion SCSI Disk Device" under "Disk drives". (I tried a few things with this, more on that later)
  • Devices and Printer shows "Expansion" under "Devices".
  • Windows 10 Settings app shows "Expansion Connected to USB 3.0" under "Other Devices".
  • DISKPART in CMD doesn't show the drive when the "LIST DISK" command is entered.

Note:
Since I can't see the drive anywhere, I can't "chkdsk" in CMD. I did run a "chkdsk" but that was probably in early 2016 after that it was working perfect till now.

In Ubuntu 17.10:

  • The USB device connection sound and disconnect sound can be heard.
  • Linux Disk utility doesn't show the drive.
  • Nautilus File Explorer doesn't show the drive.

What I have tried so far:

  • In the Device Manager entry "Seagate Expansion SCSI Disk Device" under "Disk drives", I tried every update, disable, uninstall device and tried to reconnect, but it didn't solve the problem.
  • I tried to so similar things in "Devices and Printers", but it didn't solve the problem.
  • I tried to run DISKPART in the Windows installation, but it didn't show up.
  • I tried all USB 3.0 and 2.0 ports, but nothing.
  • It did mount once but it slowed down my laptop and it wouldn't even shutdown as quickly as it usually does.
  • When I click on "Safely Remove Hardware" my laptop slows down.

Note:
I always safely remove USB drives and external hard drives. My USB drives are working perfectly in the ports on my laptop.

What I would like to know that, is there any way I can just copy the useful data I want? Can this drive be repaired and how? Should I continue to use this drive once it is repaired or get a new one? If I would get a new one then which external hard drive should I buy (other than Seagate)?

Please any help would be appreciated.

Thank you for your time.
 
Last edited:

ahmedbatty

Active member
Nov 7, 2012
267
6
24
Lahore, Pakistan
I have opened the drive enclosure and removed the hard drive. I connected the hard drive to my laptop through another 2.5" enclosure. The drive still didn't mount and I could hear faint clicking sounds.
What do I do now?



 
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