Can't login on Xbox Live From Xbox One

[ZeeshanNaqi]

Hello,

I use to play on Xbox live, but now somehow for some months i cant login to the xbox live, I get xbox updates and game updates but mostly I can't get in.

Tried the wired and wireless both and it is kind of frustrating. Talked on Xbox live customer support it is all good from there.

Please help, Is it some PTCL problem? because I can't open some sites as well but when I use VPN all sites opens. Not talking about the banned sites.

Got a 4MB Ptcl internet connection.

Thanks in advance.

 

[abk545]

Have you tried a hard reset? if not, did you happen to change your account alias on the microsoft website or something? if you did, then try setting up the old alias and logging back in. it should work like a charm.