Aliexpress orders in this pandemic days

hirfat

V3rG!L
Jan 23, 2009
45
0
11
Kohat N.W.F.P
Assalamalikum
Any one who orders anything from aliexpress in this pandemic days is safe or not ?
Second what courier should i choose for normal and tracking within Pak ?
 

marathi478

Active member
Feb 13, 2010
323
0
21
Lahore
I have been ordering things from aliexpress including during this pandemic. Your advance payment to Aliexpress for any product is saved only through two ways. 1. Either you get the product you paid for. 2. You do not get the product, open dispute and Aliexpress pays you back.
Regarding the first option, yes deliveries are getting pretty much late sometimes taking as long as 5 months during this pandemic and the probability the product of not getting delivered and getting lost in transit has also increased from 95% to about 65%. That is, there is a now a 35% chance your ordered item will get lost in transit while earlier there was a only a 5% chance that your product would get lost in transit.
Regarding, the second option, i.e. opening dispute for not getting the product, Aliexpress has also now changed and got more restrictive in refunding you. For example I opened dispute for the reason I had not got the product. Aliexpress even though the tracking clearly showed that the product had not even reached Pakistan, threw away my dispute and refused to refund me by giving me a simple reason: That Aliexpress had checked the tracking and they have found that the product is lying with the post office in my location and that it is my responsibility to collect it. I checked both the GPO and my local post office and they said the product had not even reached Pakistan. So Aliexpress is rejecting even valid disputes and refusing to refund money. (On a side note, I received the product later on after 5 months).
 

Shary Bhallu TC

Bhallu is dead, legacy remains
Jun 2, 2009
16,461
231
69
27
Karachi.
I ordered two things from Aliexpress in June. The first item arrive in 40 days. But it has been around 70 days for the second item and its still in shipping process. So purchase at your own risk in this period.
 

Simonsayz

Intermediate
Feb 17, 2014
120
19
23
Islamabad
I have been ordering before and during pandemic, most of the stuff on AliExpress ships from China with some stuff coming from their warehouses in Singapore & Malaysia, regardless everything comes by air and the more the flights the quicker it will reach Pakistan. Since the reduction in flights during pandemic, deliveries are slow.

My experience is: The biggest problem in all of this is the Last Mile Courier being Pakistan Post and that too is Pakistan Post's IMO (International Mail Office) in Karachi. I have had multiple Registered Air Mails showing tracking till IMO then getting stuck in IMO (usually it used to take 1 day in IMO before pandemic). I called Pakistan Post's Helpline 051-111-111-117 or 051-8487080 or 051-8840360 and registered my complaint, nothing happened for 6 days, then I launched complaint on Pakistan Citizen Portal app and the tracking moved in days and I got the mail in 2 days in Islamabad, hand delivered by my local Post Master with apologies and they wanted me to give positive feedback on my complaint on Citizen Portal app LOL. But sadly those things that are ordered via Standard AliExpress Shipping does not show detailed tracking and will have a high probability of non-delivery. A friend in Karachi who works in customs told me that they received specific instructions from Sindh Govt to "hold anything addressed to Punjab or Capital" during start of pandemic, and they have been selling those stuff on OLX, I highly doubt that to be true.

Regarding refunds, AliExpress awards levels to its customers, awarding levels is based on points. the more you spend, higher your level will be. Old levels were A0 to A4, A4 being higher, now it's Silver, Gold, Platinum & Diamond. Source & Details here. AliExpress deals with dispute/refund differently with different levels, with higher levels given quicker & favourable dispute decisions with more refunds. I am at Platinum and never had a problem with disputes or refunds. Best practice for a refund due to non-delivery is, open dispute after expiration of delivery date but before Purchase Protection runs out, also, always request Seller to extend Purchase Protection before opening dispute, if he does not extend then it will be quick refund coz AliExpress checks your communication with seller during arbitration.
 

Radz

Softcore GameR
Jan 3, 2010
570
5
23
Mars
1) Orders are being delayed (Sometimes not delivered)
2) Custom Duty on top of Order
3) I had received many small parcels & 1 big 100kg shipment of 6 cartons. No need to get frightened (Covid19) everything seems ok.
 

shieldflink

Newbie
Nov 27, 2017
24
0
1
I ordered two things from Aliexpress in June. The first item arrive in 40 days. But it has been around 70 days for the second item and its still in shipping process. So purchase at your own risk in this period.
oh that is the most terrible customer service 🥺😰 They should compensate. tsk tsk tsk
 

Shary Bhallu TC

Bhallu is dead, legacy remains
Jun 2, 2009
16,461
231
69
27
Karachi.
6 days remaining until 90 day period is over and item is still in shipping. I am guessing that the chances of me getting a refund are very close to 100%.
 

sjay23

Active member
Jun 27, 2010
362
0
21
Karachi
I placed an ordered for a few cables worth of $15 from UGreen Store in AliExpress on July 1st. Those cables arrived in like 50 days but I had to pay duty of like PKR 1200 for them.

I also ordered another item worth $65 from a different store on July 1st and this was delivered to me on 21st September. Didn't have to pay duty on this item.

I think its better to wait because these shipments are taking a lot of time.
 
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