Anyone experiencing packet loss on stormfiber? I had a long argument with the support guy today who was trying to convince me that if ping is normal then there is no packet loss despite me allowing him to test the connection through remote access and all the issues were evident and he kept convincing me that if there was packet loss, then I would face high ping too. I even made him test the connection to their internal IP and there was packet loss and he told me that it was due to firewall and all other made up bullshit excuses. His ignorance surprised me considering that he was working as a network engineer.
I told him that none of my friends on other ISP are facing the issue, its only happening with their network but that didn't help with my case at all. He kept saying that their network is working normally. I have attached the screenshot to their internal IP, please do let me know if this looks normal to you.