StormFiber (By Cybernet) FTTH Discussion Thread

murtaza12

Global Moderator
Global Mod
Oct 27, 2011
10,721
121
69
Their reply;
this is to inform you that ICMP Packets are blocked on Storm DNS due to which you are not getting Ping response from DNS, if you have any domain resolving related issue kindly check by using “nslookup” command on your PC/Laptop and let us know if you are facing issue in services.


it means we can still use their default dns (
202.163.118.203)but cannot ping right?
Yes that is what it means.
 

shaheerk

Well-known member
Feb 5, 2013
2,352
96
53
For those unable to ping to websites via ICMP, you can use Paping (https://code.google.com/archive/p/paping/). Look for the Downloads section on the left side. And if you place it in your C:\Windows folder, it'll be easily accessible from anywhere in Command Prompt.

You can thank me later.

I'm on PTCL, and still can't ping Stormfiber's DNS server. Speaking of which, why don't you use a third party server instead of the local ISP's server?
 

woof

Intermediate
May 25, 2011
153
0
21
Peshawar
Anyone else facing 170-180ms to UAE Servers on stormfiber during peak hours? (P.S Its not due to the submarine cable cut) because the issue started 2 days before the cable cut and ping fluctuation only happens during peak hours which is technically from 5pm to 12am every night.
 

ymailpk

Newbie
May 23, 2015
24
0
1
54
ISLAMABAD
For those unable to ping to websites via ICMP, you can use Paping (https://code.google.com/archive/p/paping/). Look for the Downloads section on the left side. And if you place it in your C:\Windows folder, it'll be easily accessible from anywhere in Command Prompt.

You can thank me later.

I'm on PTCL, and still can't ping Stormfiber's DNS server. Speaking of which, why don't you use a third party server instead of the local ISP's server?
Which dns is recommended for Stormfiber?


Sent from my iPhone using Tapatalk
 

golabucha

Intermediate
Dec 28, 2015
223
0
11
Anyone else facing 170-180ms to UAE Servers on stormfiber during peak hours? (P.S Its not due to the submarine cable cut) because the issue started 2 days before the cable cut and ping fluctuation only happens during peak hours which is technically from 5pm to 12am every night.
Cable cut to doosrae din hi subah ko repair ho gae thi
 

shaheerk

Well-known member
Feb 5, 2013
2,352
96
53
Which dns is recommended for Stormfiber?


Sent from my iPhone using Tapatalk
OpenDNS or Google (only because OpenDNS on Transworld isn't being routed to their Middle East node, and can sometimes inject DNS requests to block malware etc. But otherwise, you're good with both)m

Sent from my Pixel 2 using Tapatalk
 

woof

Intermediate
May 25, 2011
153
0
21
Peshawar
Can Stormfiber users please tracert these IPs for me so that I can throw it at the ISP because they have messedup the routing as usual.

IPs
185.179.202.53
31.132.56.47
 

maazsk97

Active member
Jun 23, 2017
382
18
13
Pakistan, Lahore
Assalamalikum everyone, StormFiber just went live in my block and I currently have PTCL VDSL 25mbps, speed is solid but I can't watch Twitch live streams in HD and PIE routing gets screwed up every 2-3 months usually and my connection randomly goes down for like a day or 2 every few months for no damn reason. So before I switch I have a few questions:-

1- I have heard that they use CGNAT so do they provide any solutions for gamers?
2- What is the overall service consistency like? Do you ever face slow downloads during peak hours?
3- Can they switch you to TW upon request because recently I have heard that they don't do that anymore and all their customers are on PIE and one of my friends on SF also faced high ping issue the same day I did with PTCL.
4- Overall customer support? Do they understand routing issues because PTCL support doesn't even after numerous complaints.
Answer as soon as possible. Thank you.
 
Last edited:

shaheerk

Well-known member
Feb 5, 2013
2,352
96
53
What DNS servers do you guys use with Stormfiber? Cloudflare DNS gives 1-2ms ping but browsing seems slower than Google's (40ms).
Do you know how fast the eyelids blink? 100ms.

I'm sure anything that gives you a response within the blink of an eye will be fast.

That said, while Cloudflare gives me <5ms and Google gives me around 50ms (I'm in Pindi, and not on SF but PTCL), Google's is unequivocally faster overall. Even OpenDNS is faster (if you manage to get patched through to their Dubai servers) but I don't use them because there's no easy way to turn off website filtering.

And secondly, Google tends to (not always) give you IPs which are closer to Pakistan. Cloudflare prefers giving IPs of American-origin IPs (this is a problem specifically with Akamai, which depends on location data and gives you a specific IP depending on which DNS server the request is coming from).

Sent from my Pixel 2 using Tapatalk
 

maazsk97

Active member
Jun 23, 2017
382
18
13
Pakistan, Lahore
Assalamalikum everyone, StormFiber just went live in my block and I currently have PTCL VDSL 25mbps, speed is solid but I can't watch Twitch live streams in HD and PIE routing gets screwed up every 2-3 months usually and my connection randomly goes down for like a day or 2 every few months for no damn reason. So before I switch I have a few questions:-

1- I have heard that they use CGNAT so do they provide any solutions for gamers?
2- What is the overall service consistency like? Do you ever face slow downloads during peak hours?
3- Can they switch you to TW upon request because recently I have heard that they don't do that anymore and all their customers are on PIE and one of my friends on SF also faced high ping issue the same day I did with PTCL.
4- Overall customer support? Do they understand routing issues because PTCL support doesn't even after numerous complaints.
Answer as soon as possible. Thank you.
Someone please? I wanna know that if its worth it switching to from PTCL VDSL and I mainly want it for downloading, streaming and playing Rainbow 6.
 

itstaha17

Active member
Aug 11, 2017
344
0
0
Lahore.
discord.gg
Someone please? I wanna know that if its worth it switching to from PTCL VDSL and I mainly want it for downloading, streaming and playing Rainbow 6.
1. Use static IP. That fixes the NAT Type issue. You can also DMZ your console/portforward for fully open ports. Static IP costs about 200-300rs a month, but I'm not sure about their availability.

2. Very rarely the speed drops about 2-3mbps.

3. No, Storm doesn't support TW in Lahore and other cities.

4. Customer support is amazing. Sometimes they don't pick up the helpline but they reply to emails within the hour.

Overall I say you should switch to Storm anyways due to consistent routing and speeds. And it's fiber, so there's that. Youtube streams good on 1080p but therr has been buffering on Twitch for me recently so I don't know about that.
 

maazsk97

Active member
Jun 23, 2017
382
18
13
Pakistan, Lahore
1. Use static IP. That fixes the NAT Type issue. You can also DMZ your console/portforward for fully open ports. Static IP costs about 200-300rs a month, but I'm not sure about their availability.

2. Very rarely the speed drops about 2-3mbps.

3. No, Storm doesn't support TW in Lahore and other cities.

4. Customer support is amazing. Sometimes they don't pick up the helpline but they reply to emails within the hour.

Overall I say you should switch to Storm anyways due to consistent routing and speeds. And it's fiber, so there's that. Youtube streams good on 1080p but therr has been buffering on Twitch for me recently so I don't know about that.
Thank you so much for the reply, I will get their connection if PTCL disappoints me just one more time. I have emailed PTCL all the details about my latency issue and if they give me a stupid reply like they usually do then its StormFiber for me. Just waiting for them to screw up one last time xD.

And I wanted to ask that how much were the installation charges for you? I just want their internet service (20mb package) and on their site they have mentioned that installation charges can either be paid on monthly basis or we can pay the full one time cost.
 

itstaha17

Active member
Aug 11, 2017
344
0
0
Lahore.
discord.gg
Thank you so much for the reply, I will get their connection if PTCL disappoints me just one more time. I have emailed PTCL all the details about my latency issue and if they give me a stupid reply like they usually do then its StormFiber for me. Just waiting for them to screw up one last time xD.

And I wanted to ask that how much were the installation charges for you? I just want their internet service (20mb package) and on their site they have mentioned that installation charges can either be paid on monthly basis or we can pay the full one time cost.
I got 10MBPS Storm + TV + Phone for total 12k and 3 months free, like 2 years ago. Don't really know the rates now.
 

haidi83

Talented
Sep 1, 2012
73
3
14
Twitch is buffering quite a lot, even at 160p. Is anyone else experiencing the same thing? It's very annoying.
 
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